Kia of Leesburg

Professional and friendly service personnel. Kept me informed through the whole process. Expect this service from KIA. Kept me informed through the whole process. Expect this service from KIA. More

I worked with David on my recent service, and he was exceptional. I appreciated working with him. exceptional. I appreciated working with him. More

I like a service dept that listens to the problem, allows discussion, and has a "can do" attitude instead of rushing, half-listening, barely tolerant, I'm too busy sense. Had the Sportage less than a month discussion, and has a "can do" attitude instead of rushing, half-listening, barely tolerant, I'm too busy sense. Had the Sportage less than a month when the air flap unit failed and had to be ordered. Took right at 3 weeks to receive replacement, never was updated during that period on status or reason for delay until I called. Then miraculously the part was available the next day and replaced shortly thereafter. Next I complained about loud blinker signals and loud banging of windshield wiper arms. Service response: "Those are factory sets and can't be changed". I then contacted Laurie, my saleslady, for assistance. She listened to my concerns and we tested a couple of new Sportages on the lot and their wiper blade noise was much quieter. Lori went to the Svc dept and only then did they agree to try a fix. When I received the car back the noise was dramatically reduced to an acceptable level. WHAT HAPPENED? Thank you Laurie! And shame on the Svc Dept for not addressing the customer's complaint first. More

They didn't pay off my trade in for 3 weeks and the bank was bank was calling us was bank was calling us More

Good job, fast service. David was a terrific service advisor, I will use him again. Everyone seemed nice. Car was delivered when promised for the price agreed at check in. David was a terrific service advisor, I will use him again. Everyone seemed nice. Car was delivered when promised for the price agreed at check in. More

The service representative was very clear in what to expect and when the job was projected to run over he provided a loaner. He waited past his end of shift to meet me a be deliver my car. Excellent job expect and when the job was projected to run over he provided a loaner. He waited past his end of shift to meet me a be deliver my car. Excellent job. More

I’ve been taking my vehicle to Kia of Leesburg since I purchased it there for service because of the excellent customer service. purchased it there for service because of the excellent customer service. More

Orlando, our salesman was and is very friendly and helpful. He is an asset to your team. helpful. He is an asset to your team. More

Alan Woodyard is my Service Rep at Leesburg Kia, who is excellent and has taken good care of me and my KIA Soul. He is the one who made the appointment with me on Thursday, June 18, 2026 @ 8:30 a.m. When I excellent and has taken good care of me and my KIA Soul. He is the one who made the appointment with me on Thursday, June 18, 2026 @ 8:30 a.m. When I arrived that morning, Alex was not in and I looked around and saw this pretty, friendly face and I starting talking to her. After about 3-5 minutes I asked would she step in on behalf of Alan and help me? She said YES! I dropped my head on the steering wheel and was relieved because she was knowledgeable, communicating with me like she already knew me, patient with me when I spoke and I felt like I was part of the KIA of Leesburg Family. More

I would strongly advise anyone considering Kia of Leesburg to take their business elsewhere. My experience with this dealership has been one of the most frustrating and disappointing experiences I ha Leesburg to take their business elsewhere. My experience with this dealership has been one of the most frustrating and disappointing experiences I have ever had. Over the course of two days, I spent approximately 8 hours dealing with this dealership, only to be met with broken promises, poor communication, and a complete lack of professionalism. The entire process felt rushed from start to finish. One of the biggest issues was that nobody clearly disclosed that the vehicle payment would be $639 per month until my mother was already signing paperwork. Had that information been presented honestly and upfront, we would have made a much more informed decision. The finance department was even worse. I specifically told the finance manager not to take any funds from my bank account because I never took possession of the vehicle. Despite my clear instructions, the funds were taken anyway. When I attempted to address the issue, the finance manager was rude, impatient, dismissive, and showed absolutely no concern for the situation he created. I also spoke with Mario in finance hoping he could help resolve the problem. Instead, I was told there was nothing he could do. Rather than helping a customer, he was just as dismissive and unhelpful. At every turn, I felt like I was being misled, ignored, or given a different story depending on who I spoke with. To make matters worse, I arrived at the dealership at 10:30 a.m. and was still there after 5:00 p.m., wasting an entire day with little communication and constant delays. No customer should have to spend that amount of time dealing with confusion, misinformation, and poor customer service. Between the hidden payment details, the unauthorized withdrawal of funds after I never took possession of the vehicle, the rude treatment from finance staff, and the countless hours wasted, I have completely lost trust in this dealership. If you value honesty, transparency, and respect as a customer, I recommend steering clear of Kia of Leesburg and taking your business elsewhere. More