Kia of Leesburg

I scheduled an appointment for a diagnostic on my 2020 Ford Edge, which was purchased at this same dealership. I was told that they would not be able to do the diagnostic at this service center, but inste Ford Edge, which was purchased at this same dealership. I was told that they would not be able to do the diagnostic at this service center, but instead they would send my car to a local Ford dealership to perform the diagnostic. My appointment was on a Monday, and by Thursday my car had not moved from the same parking spot that I had left it in. No one communicated with me about the delay, or that no one had even started to look at my car. I had to call the service representative and ask for an update, which he tried to tell me that the car had been sent to the Ford dealership. I then informed him that I had left an airtag GPS locator in my car, and I knew that my car had not moved from where I left it. This caused my repair to be extremely delayed, and cost me several work days. More

Dave Gaines was awesome in explaining our service. He was very knowledgeable and professional. We will be having him take care of our service needs from now on. He was very knowledgeable and professional. We will be having him take care of our service needs from now on. More

Everyone at the dealership was very courteous and patient. They didn't use the much dreaded high pressure sales tactics which was much appreciated. It was an enjoyable car buying experience and too patient. They didn't use the much dreaded high pressure sales tactics which was much appreciated. It was an enjoyable car buying experience and took less time to process everything than I have experienced elsewhere. More

Did everything expected in acceptable timeframe. Nothing over or above expected. Thank you ... Paula Nothing over or above expected. Thank you ... Paula More

Have always been happy with their service. Am a little disappointed that a 5 year car with 35k miles had the evaporator coil go bad but what can you do. Am a little disappointed that a 5 year car with 35k miles had the evaporator coil go bad but what can you do. More

Very good Hard worker very good people ? ? Enjoy all of them been going to Leesburg for over years. ? Enjoy all of them been going to Leesburg for over years. More

Our Kia Sorrento 2026 brand new hybrid with 660 miles on it has defective tires and they will not honor them at all. We were told they were defective because I got a flat tire and My Husband brought it to it has defective tires and they will not honor them at all. We were told they were defective because I got a flat tire and My Husband brought it to a tire place that handle these tires and they wouldn't fix it because they said it was defective and Kia of Leesburg said too bad. More

Absolutely excellent dealership on top of their game in all departments. Having bought several cars from them I will be back when the time is right for my next vehicle. all departments. Having bought several cars from them I will be back when the time is right for my next vehicle. More

They were attentive and explained all that was needed in a simple way that didn't confuse us a simple way that didn't confuse us More

Jennifer Bates 2 reviews just now New Yohan the general manager is the most unprofessional person I have ever spoken to. Kia of leesburg sold me a car in December. The car was sold to me with an ex general manager is the most unprofessional person I have ever spoken to. Kia of leesburg sold me a car in December. The car was sold to me with an extended warranty. Within 2 weeks of having the car I noticed there was oil leaking on the engine and the car was burning massive amounts of oil. I contacted Kia and brought my car in and they said there was nothing wrong with the car. Here we are in May and one of the sensors in my engine went bad so the car would not drive. I had to bring the vehicle to another dealership where they replaced the sensor and they informed me that the engine is in fact leaking oil. I contact Kia and they want $800 to fix the car that they sold me with an oil leak that has an extended warranty. I have left messages for weeks at kia hoping to speak to a service manager or a manger that cares. Unfortunately the only person that has called is Yohan and he is rude, condescending and has absolutely no knowledge about the dealership that he “runs” I am now stuck with a broken car that I have to pay to fix. I am going to continue to contact Kia corporate and the better business bureau. Please be careful while buying a car. I spent over $20,000 on a broken car!!!! More