Kia of Leesburg

Responsive & capable AJ to the rescue. Car towed in bad altenator in short order car was fixed and they even sent a driver to get you back to your vehicle. No waitnig Fabulous experience! Car towed in bad altenator in short order car was fixed and they even sent a driver to get you back to your vehicle. No waitnig Fabulous experience! More

Service is good. Polite, professional. They answered all my questions. Work done was very good. Polite, professional. They answered all my questions. Work done was very good. More

My experience at Kia of Leesburg has been one of the most frustrating and disappointing car-buying experiences I’ve ever had. Over the course of two days, I have spent nearly 8 hours dealing with this dea frustrating and disappointing car-buying experiences I’ve ever had. Over the course of two days, I have spent nearly 8 hours dealing with this dealership, only to be met with constant runarounds, broken promises, and changing stories. I was repeatedly told that I was approved for a 2023 Kia with only $2,000 down. Then it became $3,000 down. After that, I was told I needed $12,000 down. Then I was told I needed a co-signer. Then the story changed again, and I was told the loan would need to be entirely in my mother’s name. The confusion didn’t stop there. My mother’s required down payment changed multiple times as well—from $3,000 to $5,000 and then back down to $4,000. To make matters worse, after all of these changes and wasted hours, they weren’t even talking about the original vehicle anymore. They switched us to a completely different vehicle, a Ford Edge. Talk about a slap in the face after being promised a 2023 Kia. What makes this experience even worse is that nobody clearly disclosed that the monthly payment would be $639 per month until my mother was already in the process of signing paperwork. That is a major detail that should have been discussed upfront. Instead, everything felt rushed, and there was very little effort made to ensure we fully understood the terms before moving forward. The communication throughout this entire process has been horrible. Every employee seemed to have a different answer, and nobody appeared to be on the same page. We were repeatedly given information that later turned out to be inaccurate, incomplete, or completely different from what we were originally told. It felt like every time we got close to a deal, the terms changed yet again. To make matters even worse, I arrived at the dealership today at approximately 10:30 a.m. and as I write this review it is now 5:14 p.m., and I am still sitting here. That is nearly seven hours in a single day, on top of the time I already spent during my previous visit. No customer should have to spend an entire day at a dealership only to be met with constantly changing numbers, surprise payment amounts, and last-minute changes to the deal. If Kia of Leesburg had been honest and transparent from the beginning, I could have respected that. Instead, my family and I were strung along for hours, given false expectations, and left feeling frustrated, misled, and completely undervalued as customers. I strongly encourage anyone considering doing business with Kia of Leesburg to get every promise, every payment amount, every approval, and every term in writing before wasting their time. Based on my experience, I would not recommend this dealership to anyone. More

Greeted promptly. treated respectfully. an overall pleasant experience and comfortable environment. Would recommend with no reservations. treated respectfully. an overall pleasant experience and comfortable environment. Would recommend with no reservations. More

Staff at Kia in Leesburg were knowledgeable, friendly and polite. Service is great. Vehicle service was great. Truck was clean. polite. Service is great. Vehicle service was great. Truck was clean. More

My first service at Kia of Leesburg was enjoyable. My experience with Wilbert Sproutt was professional and enjoyable. They do a great job!! My experience with Wilbert Sproutt was professional and enjoyable. They do a great job!! More

They were very professional and friendly. I got a short video of them checking my vehicle which was great. Also, they got me I and out quickly. I got a short video of them checking my vehicle which was great. Also, they got me I and out quickly. More

Very friendly and timely. Easy to schedule an appointment. Comfortable and clean customer waiting area. Easy to schedule an appointment. Comfortable and clean customer waiting area. More

Really makes one feel they're looking out for your best interest. God bless Kia of Leesburg interest. God bless Kia of Leesburg More

Very professional, knowledgeable and work was completed on time for price quoted No No I on time for price quoted No No I More