Kia of Leesburg

Even though the dealership was very busy, someone always stopped by to keep us informed on where we were in the new car buying process and we really appreciated that always stopped by to keep us informed on where we were in the new car buying process and we really appreciated that More

Not happy with callbacks. Still waiting for information on when my car will be done. Still waiting for information on when my car will be done. More

Waited over 5 hours for an oil change. Nothing else wrong with my car. They forgot about me. They offered my next oil change for free. Not sure if I want that so I can be forgotten and was Nothing else wrong with my car. They forgot about me. They offered my next oil change for free. Not sure if I want that so I can be forgotten and waste another half of my day. More

Winona was great. From the first time I called she was honest and did not have the "high pressure" approach. She allowed me to ask the questions I needed and understoo From the first time I called she was honest and did not have the "high pressure" approach. She allowed me to ask the questions I needed and understood my schedule with my elderly father was difficult to schedule a time to visit. Thank you for your kind handling of my sale and making everything work out for me! More

The staff are courteous, the work seems to be done satisfactorily, but the wait times are horrendous. I waited almost three hours for an oil change and tire rotation to be completed. Also, phone calls satisfactorily, but the wait times are horrendous. I waited almost three hours for an oil change and tire rotation to be completed. Also, phone calls to the service center are rarely answered, or even returned. More

We went with a car and a price in mind and Josh and Max worked really hard to get us where we wanted to be so we talked out with a 2025 Kia Telluride! worked really hard to get us where we wanted to be so we talked out with a 2025 Kia Telluride! More

Everyone was very helpful to both of us and explained step by step our problems and how to repair them. step by step our problems and how to repair them. More

I love Kia cars but I will always be transparent about service. I took out a 2025 Kia K4 and was informed that I have up to one year of complimentary oil change. I go for my first oil change visit and I’m service. I took out a 2025 Kia K4 and was informed that I have up to one year of complimentary oil change. I go for my first oil change visit and I’m being told only the first visit is complimentary for oil change. Which one is it? Secondly, I made an appointment for first thing in the morning 7am. It is only for an oil change. I still wind up dishing out 40 dollars. Not only do I dish out 40 dollars but it takes 2 hours to get my car back for an oil change that should take 15-20 minutes top. There is a huge disconnect. I ask when I’ll get my vehicle after patiently waiting for 40 minutes. I was told by 8:15. Around 9am I was approached that the person working on the vehicle is slow and that my car will be out soon. I’m not understanding the time gap at all for an oil change. More

Excellent attention to detail of the repair process. Excellent customer care for the way I was treated and communicated to through the whole process. I am very thankful for Alan's knowledge and professi Excellent customer care for the way I was treated and communicated to through the whole process. I am very thankful for Alan's knowledge and professionalism. More

Explained what was being done and answered my questions in a timely manner. Very professional. in a timely manner. Very professional. More