Kia of Lansing - Service Center

I don't have twenty five words to say about any thing good job go team give everyone a raise and dismantle capitalism vroom vroom good job go team give everyone a raise and dismantle capitalism vroom vroom More

I do enjoy this location; the employees are usually very nice! Although the last two times I went I left with issues. I went initially for a tire rotation which no one had informed me I didn’t need one and nice! Although the last two times I went I left with issues. I went initially for a tire rotation which no one had informed me I didn’t need one and they did the work anyway. I left when the work was completed but then my car had a wobble when driving. I went back a few days later to get it addressed and after waiting for over an hour I left again only to find that the problem persisted. No one told me what was fixed or what was wrong… they just let me go on my merry way. Five stars for being nice to me, but I still think I’ll not be returning unless I specifically map out what I need, want, and gain every facet of work that was done to my car. It’s brand new and shouldn’t have these issues. Two years old with 5,000 miles on it. More

Service department employees are wonderful to deal with. Always a smile to greet me which is awesome, I like working with someone who enjoys their job. Keep your employees happy! Always a smile to greet me which is awesome, I like working with someone who enjoys their job. Keep your employees happy! More

Went to have my brakes checked and took about 20 mins. or so. They said they were ok but said they had parts in stock so I said do it. Two and half hrs later I was on my way home. Very happy with the service so. They said they were ok but said they had parts in stock so I said do it. Two and half hrs later I was on my way home. Very happy with the service and time. More

The service men were so nice and helpful & i got my car back in just a few hours with everything fixed. I also was able to get a ride home from their driver while waiting for my car which was really conven back in just a few hours with everything fixed. I also was able to get a ride home from their driver while waiting for my car which was really convenient for me. More

Was told that the issue with my car was a result of the oil after a 2.5 hour wait. After another hour, I was told it wasn’t actually the oil, but rather the crank shaft that was causing the issue. I was th oil after a 2.5 hour wait. After another hour, I was told it wasn’t actually the oil, but rather the crank shaft that was causing the issue. I was then told the total cost of the repairs would be about $414. After waiting another hour and a half, I was told my car was ready. When I received my bill, it was >$100 over the cost because I was charged for both the wrong repairs and the correct ones. More

Always ready to help. Very understanding. All people are very understanding and more than willing to help. I would highly recommend this dealer to anyone. very understanding and more than willing to help. I would highly recommend this dealer to anyone. More

We live in Battle Creek. Kia in Lansing was very accommodating when we couldn't get a timely appt in our area. Thanks for that accommodating when we couldn't get a timely appt in our area. Thanks for that More

My daughter and I waited 2 and a half hours for an oil change. At least there was coffee, hot chocolate, and wifi. It was quite a long wait. change. At least there was coffee, hot chocolate, and wifi. It was quite a long wait. More

They make you get a reservation for an oil change days in advance and yet I had to wait 75 minutes before they even touched my car. They are way overbooked. When I asked to speak with someone about the delay advance and yet I had to wait 75 minutes before they even touched my car. They are way overbooked. When I asked to speak with someone about the delay I was told "that's just the way it is." I will be looking for somewhere else foy future service needs. More