Kia of Lansing - Service Center

Jeremy in Service is the best! He is professional, courteous, knowledgeable and my car is always repaired as requested. I cannot say enough good things about ‘Jeremy and all of the service department courteous, knowledgeable and my car is always repaired as requested. I cannot say enough good things about ‘Jeremy and all of the service department including technicians! Great job Lansing Kia! More

Always courteous and professional. They try to accommodate you anyway they can.they keep you informed on the work they are doing and parts that need replacing. accommodate you anyway they can.they keep you informed on the work they are doing and parts that need replacing. More

The best service I have ever had. They took care of me and I was very far from home. The best ever in the service department and I was very far from home. The best ever in the service department More

The staff is professional & efficient in the service dept. I appreciate getting a ride if needed. Very friendly & courteous all around. We plan to remain customers! dept. I appreciate getting a ride if needed. Very friendly & courteous all around. We plan to remain customers! More

Very happy my issue was taken care of. I was very worried at first, communication with me could have been better and a ETA on when my car was going to be ready would have been helpful. I live 20 min from Cha at first, communication with me could have been better and a ETA on when my car was going to be ready would have been helpful. I live 20 min from Charlotte and had to find rides in between, but very happy with the service. Nicole was very helpful and sweet More

I will NEVER buy another KIA vehicle! My 2012 Kia Optima with 65k total miles on it was a total xxx from the day I bought it brand new. I wanted to drive it til the wheels fell off. I did ALL my routine with 65k total miles on it was a total xxx from the day I bought it brand new. I wanted to drive it til the wheels fell off. I did ALL my routine maintenance at the KIA of Lansing (Michigan) dealership. Oil changes, tire rotations, alignments etc. Plus brakes, tires (a ridiculous number of tires), headlamp replacement, A/C repair etc. I did All of the recalls. Got a new engine after your 3 required Oil Consumption tests. Pain in my arse. My car only had 65k TOTAL MILES ON IT, and MAYBE 12k miles on the factory replaced engine in April 2021! ...then the car started dying in the middle of the road upon pulling out into traffic! Exceptionally Dangerous! Had it towed. Kia of Lansing diagnosed it as a "throttle body pressure sensor" and stated it was Not part of the engine warranty. 10 days and over $500 out my pocket- it happened AGAIN 6 wks later! They said it was the SAME issue- throttle body pressure sensor...but they would repair at no cost...but couldn't get it in for 2 weeks! Completely Unacceptable. Upon repair Again and picking up my car from the dealership- my rearview mirror literally fell of my windshield overnight and was hanging by wires when I got in my car to go to work the next day! Kia of Lansing service dept couldn't repair in a timely matter- nor provide a loaner or rental! They seriously couldn't get my car in to service it for 2 WEEKS!!! Had to have it Towed to them more times than I can count. Keith Sleght Service Mgr could/would only tell me "They will get to it when they can." I nor ANY customer should be expected to be without a vehicle for more than 2 days. ...Then the a/c they repaired ONE yr prior quit...and my car refused to accelerate and died in the road a THIRD TIME within a matter of weeks- same throttle body pressure sensor. Same wait time when I called the dealership. xx! 65k TOTAL MILES ON THIS VEHICLE! KIA owners should not have to wait weeks to get their car repaired. The repairs provided should be sound. If they cannot get to it in 1 day- an alternate vehicle should be provided free of charge. That's basic customer service. I will NEVER buy another KIA, and I will recommend to anyone to Not buy a KIA and NOT use Kia of Lansing service. I HAD to use them to maintain my engine warranty but they are shady and incompetent. I bought a new (non Kia/non Hyundai) vehicle in May 2021. Julie Raynor More

I brought my vehicle in to have warranty work done to replace a broken sensor. It took 2 hours and they said it was fixed. I got in my car and the warning light is on again saying the sensor was bad! I t replace a broken sensor. It took 2 hours and they said it was fixed. I got in my car and the warning light is on again saying the sensor was bad! I took it back to tell them and the technician angrily challenged me and told me it worked when he drove it. They rescheduled me to replace the same part again but I do not have confidence it will work the second time. More

The Kia of Lansing service department is awesome. Very friendly and very professional. It's a joy to bring my Kia in foe service. Would highly recommend them. friendly and very professional. It's a joy to bring my Kia in foe service. Would highly recommend them. More

The people at the Kia dealership what kind courteous and knowledgeable about repairs very good at letting you know exactly what's going on with your vehicle and let you the cost knowledgeable about repairs very good at letting you know exactly what's going on with your vehicle and let you the cost More

They didn't fix what I came in for Now I have to drive 45 minutes again just to see if they fix it right this time minutes again just to see if they fix it right this time More