Kia of Lansing - Service Center

I was assisted promptly and courteously, I was explained what notified of issues that needed attention. I was very pleased with the new personnel. what notified of issues that needed attention. I was very pleased with the new personnel. More

Took 6 months to get in for a recall that put my vehicle and home at risk of fire (while I kept vehicle outside in Michigan winter). Then when I got it into service, I asked them to take a brief look at an and home at risk of fire (while I kept vehicle outside in Michigan winter). Then when I got it into service, I asked them to take a brief look at an airbag warning light on the dash that had coincidentally appeared that morning. First I was told there was no airbag light on, which I had to walk to the car and verify that it was in fact on, then was treated rudely by service manager while trying to discuss the issue and was finally told they wouldn’t look at it unless I came in for another appointment in 2-3 weeks. Least they could have done was run a diagnostic on it to read the code and give me their thoughts on the cause. Very poor customer service and zero apparent concern for families driving around in their car with potential safety issues after making their customer wait several months to fix a different safety issue. More

Robert in the service department was excellent. He was responsive and available to answer questions at any time. The cashier in the service department (whose name I failed to get) was very pleasa He was responsive and available to answer questions at any time. The cashier in the service department (whose name I failed to get) was very pleasant. More

They did a great job. Very pleasant and helpful to talk to. Got my oil change and tires rotated in no time. Very pleasant and helpful to talk to. Got my oil change and tires rotated in no time. More

Robert was kind, courteous, funny, and helpful. He explained everything clearly and I had a pleasant experience. He explained everything clearly and I had a pleasant experience. More

The charge was extremely high but more importantly no one called to let me know my car was done. I had to call and leave a message and still no call back. Then I had to call again 😔 called to let me know my car was done. I had to call and leave a message and still no call back. Then I had to call again 😔 More

They are great about getting me in and answering my questions whenever I need service. On my third car from this dealership. questions whenever I need service. On my third car from this dealership. More

Past 12 years service went from great to poor. Recently had my tires rotated, they start vibrating at highway speeds. Told me they didn't do it, was like that when it came in. Wanted to charge me Recently had my tires rotated, they start vibrating at highway speeds. Told me they didn't do it, was like that when it came in. Wanted to charge me $80 to balance them and wouldn't let me schedule an appointment to check them. Went to Bell tire and got it done for free. More

Scheduling my appointment for service online was quick and easy. My service was completed quickly and competently. The employees I interacted with were friendly, knowledgeable, and professional. The waiti and easy. My service was completed quickly and competently. The employees I interacted with were friendly, knowledgeable, and professional. The waiting area was clean, bright, and comfortable. More

Service is good but you didn't reset my dashboard to the way it was and I am not able to so I have to have someone do it for me. way it was and I am not able to so I have to have someone do it for me. More