Kia of Lansing - Service Center

Did not do a good job of diagnosing the issue with my car the first time I took it in. the first time I took it in. More

I had to come back because my car was there and you programmed my key fob. When I got the car back, the horn did not work inside the car or the key fob brought it to the dealer after 45 minutes. Xavier programmed my key fob. When I got the car back, the horn did not work inside the car or the key fob brought it to the dealer after 45 minutes. Xavier came out to hand me a bill for $97, he’s claiming that I messed with the fuse box and the fuse was blown. I am a single female and nobody has been in my car or touch my car since it was in your shop. I would not know the first thing about opening a fuse box I repeatedly told him that , he insisted that I open the fuse box. The work was performed without even getting my approval. you guys are absolutely in the wrong. One of your mechanics obviously touched my fuse box and blew it. And then I had to pay $97 without being discussed upfront. For a two dollar part that probably didn’t even take you five minutes. I am so so upset with your dealership. Every time I call and make an appointment your service people are beyond rude and unprofessional. They treat you as if you’re bothering them. Without us they won’t have a job. Keep that in mind your company is complete and utter garbage and I will be telling every single person I know and have been how horrible it is to do business with you. This is not the first time I’ve had problems with you guys, but I promise you this is the last time I will do business with you. More

Kia of lansing has it going on! Their staff and service department is excellent! I always feel well cared for and communication/customer service is great! Highly recommend! Their staff and service department is excellent! I always feel well cared for and communication/customer service is great! Highly recommend! More

They got me In quickly and out even quicker. The price was fair and work done well. The price was fair and work done well. More

Brought our car in for inspection and left with bad ty rods. Had to be towed half a mile away from the dealership that told us our car was safe and sound. Could have caused a horrible accident. Poor serv rods. Had to be towed half a mile away from the dealership that told us our car was safe and sound. Could have caused a horrible accident. Poor service More

Service is always good at our Lansing Mich. dealership. Professional staff easy to work with. Always on top things such as recalls, checking tire wear and brake pad replacement. dealership. Professional staff easy to work with. Always on top things such as recalls, checking tire wear and brake pad replacement. More

Had my Kia EV6 in three times and still not fixed. I told no tech available to look at the car. I told no tech available to look at the car. More

Deeply unpleasant. Understaffed. The staff that are there complain about having to do their jobs. Fox News on in the waiting room. No communication from the service man Understaffed. The staff that are there complain about having to do their jobs. Fox News on in the waiting room. No communication from the service manager at all. Only completed one of the two repairs I asked for. More

The service was atrocious, I was lied to repeatedly, and it took over 30 days it took over 30 days More

Very professional,helpful in explaining what was done to my car. Waiting area very clean my car. Waiting area very clean More