Kia of Lansing - Service Center

Dealership was quick and easy to work with. Recalls were explained in detail and pick up was fast. Recalls were explained in detail and pick up was fast. More

This dealership is friendly the moment you drive up. They kept me informed with text messages. Prompt, friendly service. They kept me informed with text messages. Prompt, friendly service. More

All around great service every time I need something done. I will take my Kia nowhere else. done. I will take my Kia nowhere else. More

The service department team was excellent. They were fast, kind, and very helpful. I was given exceptional service by all team members. I was able to have my oil changed, complete some tasks f They were fast, kind, and very helpful. I was given exceptional service by all team members. I was able to have my oil changed, complete some tasks for work in the waiting space and then be on my way in under an hour. The service technician was very thorough and helped me locate a coupon on the website for services provided. More

Called to schedule appointment and clearly described issues car was having. Was scheduled for a Saturday morning. Get to Service Center on appointment day and am told that they can only do the oil chang issues car was having. Was scheduled for a Saturday morning. Get to Service Center on appointment day and am told that they can only do the oil change and they would have to keep the car until at least Monday. They said they never have techs on weekends to do anything more than maintenance. Huge inconvenience for something they knew they weren’t going to honor ahead of time. Won’t buy Kia again. More

3 of 4 snow tires damaged upon removal by dealership, no action response reported by maintenance manager to me for months now as he has been notified of this since May 2024 and asked for one of the damaged action response reported by maintenance manager to me for months now as he has been notified of this since May 2024 and asked for one of the damaged tires, Called in July, still no resolution, no initiative by manager to contact me on update and it is near the end of September. More

Always fast and friendly when you make an apt for service. I go an oil change on this visit service. I go an oil change on this visit More

I've had great luck with this dealership and their service department. My wife and I have purchased 3 vehicles from them now and wouldn't be up to 3 vehicles if there were problems. service department. My wife and I have purchased 3 vehicles from them now and wouldn't be up to 3 vehicles if there were problems. More

Fast, friendly, and effective. They were able to repair my vehicle faster than I expected for cheaper than I expected. They were completely transparent the whole time; making sure They were able to repair my vehicle faster than I expected for cheaper than I expected. They were completely transparent the whole time; making sure to keep me informed as to what they where doing, why, and how it would effect the cost of service. More

Everyone is very kind and always very helpful. .I’m a widow and every time I needed help they were always helpful..I’ve pulled into the dealership without appointment and they helped me. .I’m a widow and every time I needed help they were always helpful..I’ve pulled into the dealership without appointment and they helped me. More