Kia of Lansing - Service Center

The service staff is always very personable and friendly. Work is handled promptly and efficiently. Work is handled promptly and efficiently. More

On time, on price, friendly, efficient Comfortable waiting area, appreciate the coffee Great experience will be back waiting area, appreciate the coffee Great experience will be back More

Very thoughtful and caring about any concerns. I luv my KIA cars. Thank you. Lots I luv my KIA cars. Thank you. Lots More

No attention to detail on needed services. Mis-quoting. Poor communication. Over charging. Very disappointed. Mis-quoting. Poor communication. Over charging. Very disappointed. More

They were friendly and helpful. Answered my questions. Quick service; done in timely manner. No complaints! Answered my questions. Quick service; done in timely manner. No complaints! More

Showed radio display problem to Service Writer on 9/07/2023; problem documented on Service write-up. Writer stated that he would forward photos and info to corporate for determination, still haven't 9/07/2023; problem documented on Service write-up. Writer stated that he would forward photos and info to corporate for determination, still haven't heard anything in regards to this. This seems to be an on-going issue of them never following up with a customer on a reported problem. I've had issues like this previously with the Service writers, very frustrating. More

The body shop manager was great very personable, however my repair was almost four months to complete, which seems excessive. my repair was almost four months to complete, which seems excessive. More

I needed an engine inspection due to an intermittent issue I was having. None of the other dealerships in the area would do the inspection without requiring me to leave my car for 6 to 8 days and get a issue I was having. None of the other dealerships in the area would do the inspection without requiring me to leave my car for 6 to 8 days and get a rental or charging me $189 for the inspection. Kia of Lansing did the inspection the day of my appointment and free of charge! They also offered to transport me to work or the store, while I waited. Everyone at the dealership was very friendly and professional. And they have an amazing coffee station in the lobby! I highly recommend Kia Of Lansing over any of the dealerships in the area. More

You took care of picking up my car servicing and returned to me without a hitch returned to me without a hitch More

Frustrated that I made an appointment for a recall for software upgrade for anti-theft after I received a letter from Kia and dealership made the appointment but then arrived and was told after a half an software upgrade for anti-theft after I received a letter from Kia and dealership made the appointment but then arrived and was told after a half an hour that they couldn't actually do it because they weren't prepared to do it / didn't have the right software. seems like whoever schedules the appointments should have known this wasn't something they could do when I tried to call and set this up More