Kia of Lansing - Service Center

Appointment for trunk recall. S/u ride with KIA to be to work by 8:30a. Was told to wait because they already knew they were going to order a part. Ended up being 1hr late to work S/u ride with KIA to be to work by 8:30a. Was told to wait because they already knew they were going to order a part. Ended up being 1hr late to work. Should have ordered the part when I called. Could have done the inspection and replaced the part at my appointment. If something showed up on inspection I could have come back. Now I have to come back anyway when the part comes in. Not considerate of my time. Not time efficient for Kia either, especially when it takes so long to get an appointment. More

Went in for a routine oil change. Left the dealership with metal shavings in my oil and now my engine is seized up Left the dealership with metal shavings in my oil and now my engine is seized up More

Great customer service . ...this thing wants 15 words and I o my have three words ...this thing wants 15 words and I o my have three words More

Professional, friendly and fast service . They were very professional, straight to the point, and they were very friendly. They were very professional, straight to the point, and they were very friendly. More

It was all fine. N o t h i n g specific to add. Thanks N o t h i n g specific to add. Thanks More

It was really good fast friendly and nice service took care of me like family care of me like family More

Fast turn around. Check in was easy Dealership was clean and presentable. Would recommend Awesome Check in was easy Dealership was clean and presentable. Would recommend Awesome More

Everyone is pleasant to deal with but I had my car in on a Friday for an oil change and I verified that brakes were checked during the oil change. The following week I brought it back and discovered I neede a Friday for an oil change and I verified that brakes were checked during the oil change. The following week I brought it back and discovered I needed new brakes. Apparently the brakes were not checked during my oil change. Service depth made it right and reduced the cost of the break job. More

Came in for a recall and the part had to be ordered so I'm not done. I'm not done. More

Good fast service Would recommend going there for service I'm done with this servey Poorly designed servey I'm done with this servey Poorly designed servey More