Kia of Lansing - Service Center

Ray was very accommodating and worked hard so I wasn't left without a vehicle while waiting for my tire to come in left without a vehicle while waiting for my tire to come in More

Very easy to work with and quick to get my repairs completed Will recommend to everyone completed Will recommend to everyone More

The person who checked me in was great. The check in man was very nice The check in man was very nice More

Communication was not timely, mechanic had extreme difficulty understanding issues presented to him and was unwilling to troubleshoot a secondary issue. difficulty understanding issues presented to him and was unwilling to troubleshoot a secondary issue. More

Not thrilled with kia in general. ..sold us a soul with no anti-theft device or alarm and now our car can catch on fire at any given time ..sold us a soul with no anti-theft device or alarm and now our car can catch on fire at any given time More

Great I had a great experience and I would recommend kia to my friends and family to my friends and family More

The wait was long & the price was fair, but Robert kept me informed! Very relaxing. me informed! Very relaxing. More

Very friendly and great communication Service was fast and efficient Kept me up to date and got my service done quickly and efficient Kept me up to date and got my service done quickly More

Great experience, helpful staff The staff helped me get the best service for my vehicle, and they helped me save money the best service for my vehicle, and they helped me save money More

Shaheen Chevrolet dropped my KIA Forte off at the KIA of Lansing on 12-26-23 for a cruise control calibration. Robert notified that it would be done on the Wednesday the 27th, I reached out to Robert on the Lansing on 12-26-23 for a cruise control calibration. Robert notified that it would be done on the Wednesday the 27th, I reached out to Robert on the 28th for an update. He called me back saying 'You know what, I will extend the repair out to 3 weeks', this was because I reached out for an update. Robert told me my vehicle was in the shop the night prior, I drove by and it was sitting outside. He lied to me about the car being in the shop, this has been a horrible experience with this shop. Before you come here for service or repairs, think twice before. Toyota has the best customer service who are their neighbors. I will never buy a KIA again. More