Kia of Lansing - Service Center

Not thrilled with kia in general. ..sold us a soul with no anti-theft device or alarm and now our car can catch on fire at any given time ..sold us a soul with no anti-theft device or alarm and now our car can catch on fire at any given time More

Great I had a great experience and I would recommend kia to my friends and family to my friends and family More

The wait was long & the price was fair, but Robert kept me informed! Very relaxing. me informed! Very relaxing. More

Very friendly and great communication Service was fast and efficient Kept me up to date and got my service done quickly and efficient Kept me up to date and got my service done quickly More

Great experience, helpful staff The staff helped me get the best service for my vehicle, and they helped me save money the best service for my vehicle, and they helped me save money More

Shaheen Chevrolet dropped my KIA Forte off at the KIA of Lansing on 12-26-23 for a cruise control calibration. Robert notified that it would be done on the Wednesday the 27th, I reached out to Robert on the Lansing on 12-26-23 for a cruise control calibration. Robert notified that it would be done on the Wednesday the 27th, I reached out to Robert on the 28th for an update. He called me back saying 'You know what, I will extend the repair out to 3 weeks', this was because I reached out for an update. Robert told me my vehicle was in the shop the night prior, I drove by and it was sitting outside. He lied to me about the car being in the shop, this has been a horrible experience with this shop. Before you come here for service or repairs, think twice before. Toyota has the best customer service who are their neighbors. I will never buy a KIA again. More

Nichole was so helpful and knowledgeable. My experience was quick and easy and even a few recalls were covered with my tire rotation! Very happy. My experience was quick and easy and even a few recalls were covered with my tire rotation! Very happy. More

When I took it in on the 19th it was unclear at 1st who was assigned to me. The female greeted me first. I told her my name and that I had an appointment to get an oil gasket cover replaced. I also asked h was assigned to me. The female greeted me first. I told her my name and that I had an appointment to get an oil gasket cover replaced. I also asked her the price of a full-synthetic oil change. She told me. I then asked if they would have time to do an oil change along with the repair. She said yes. My rep was standing right there during this conversation and I gave him my keys. When I later paid for the repair, there was nothing about an oil change on the bill. I paid, then asked the female why they didn't do an oil change also? She replied 'If you wanted an oil change you should have him you wanted one.'. I reminded her that she told me they could do one a long with my repair. Then she changed her story saying 'They would have had to drain my oil to perform the gasket cover repair. So it was like I got a free oil change.'. I left, but began to question why there wasn't a charge for an oil filter or oil, as that would have been a billable item just like the other parts on my repair. I checked my oil later that night, and the oil was very dirty. The next day I spoke with the male rep, (Robert?). He apologized for not having the oil changed. I told him people forget things, and I wasn't upset about that. I told him I was upset that the other rep lied to me. After I told him what she said he confirmed she did lie. I then asked to speak to her supervisor. I told Kevin this story. He apologized for her behavior and told me I could bring it in anytime for a free oil change. I did. Kevin m More

Fast, kind, great quality work, great communication I trust taking my car to this dealership. I've always worked with Nichole and she's been amazing trust taking my car to this dealership. I've always worked with Nichole and she's been amazing More

Been with you 13 yrs always good and staff very friendly and keeps you informed and keeps you informed More