Kia of Lansing - Service Center

Paperwork stated that tires were rotated and air checked, after receiving vehicle back tire pressure varies between tires from 35 to 29. after receiving vehicle back tire pressure varies between tires from 35 to 29. More

I needed recall work done. They had to order the part. When it was in we made an appointment. They confirmed they had the part. I left the car. And 3 hours later get a message They had to order the part. When it was in we made an appointment. They confirmed they had the part. I left the car. And 3 hours later get a message that oops they don't have the part and to pick up my car. Haven't heard anything since. That was a week ago. More

Attentive and professional Addressed my repair in a timely manner. All people I interacted with were all friendly timely manner. All people I interacted with were all friendly More

Scheduled maintenance. No issues. Why? This is a consistent unreasonable request on your part. Just accept the fact that you did an outstanding job. No issues. Why? This is a consistent unreasonable request on your part. Just accept the fact that you did an outstanding job. More

Very good He is really very informative He also kept me up to date when my car was done up to date when my car was done More

Pretty sure I had a $40 oil change rate locked in when I purchased the vehicle now I am being charged over double that and they do not top off all fluids anymore. purchased the vehicle now I am being charged over double that and they do not top off all fluids anymore. More

My experience was excellent. Devonte got me into the car I wanted for the price I wanted. Devonte got me into the car I wanted for the price I wanted. More

Work that was done was good but it took 2 hours longer than what I was initially told. I had to call to get an update on my car instead of the dealership calling or texting me to let me know it was going than what I was initially told. I had to call to get an update on my car instead of the dealership calling or texting me to let me know it was going to take longer than anticipated. More

They were very helpful, they helped me work with my insurance to make sure repairs were done in a timely manner. They found additional areas that needed attention and I was able to get that fixed as we insurance to make sure repairs were done in a timely manner. They found additional areas that needed attention and I was able to get that fixed as well. I feel comfortable knowing that my vehicle is safe for travel. More