Kia of Lansing - Service Center

I come to this location to get my oil changed. On my third visit for an oil change I left and my clock/radio was not on. I began pressing the button to turn it on and it still would not work. Immediatel third visit for an oil change I left and my clock/radio was not on. I began pressing the button to turn it on and it still would not work. Immediately, I turned around and went back to the service station to notify them of this. The man I spoke with came over and said that he had no idea why it would not be working because the oil change has nothing to do with that. However, they provide you with a sheet that shows everything they checked on your vehicle which includes a full inspection of the vehicle, including the a/c unit (which was on full blast when I got into the vehicle and I didn't have it on prior because I rarely use my air). So, whoever performed the "review" would of noticed that none of that was working and they could of taken the opportunity to say something and they did not. From there, the man began to tell me that they could "look into the problem" but that it would require them to completely remove my dash to find it. Everything about his response felt very fake and phony and having common sense (and previous experience with an old car), I quickly told him "no" on his offer and left. I went straight home and asked my husband to open my fuse box to see if this was really an issue of my vehicle or something else (everything worked fine prior to my oil change) and the fuse was there but it was pulled out. A fuse is nothing that can just "slip" out - it has to be taken out by force, like with pliers for example. Once he plugged the fuse back in everything worked just fine. At that point, I reached out to the gentleman who sold me the vehicle because I could not get a hold of the main manager and he told me he would personally put in a call to the main manager, Skip Young. Skip called me back and left a message apologizing for the situation and said that he valued my business and would be available to speak with in person if necessary. I called him back and left a message to meet with him and he never returned my call. Up to that point, I never had any problems with their service but this situation has shown me I need to be cautious, particularly being a woman. At this point, my trust has been depleted, and as a result, they have lost all future business with me. More

The service department appears to be concerned with the customer's satisfaction and vehicle. I have visited the service department twice since purchasing my Rio, for very minor issues (tape lft on the rig customer's satisfaction and vehicle. I have visited the service department twice since purchasing my Rio, for very minor issues (tape lft on the right side doors after prep, front wheel alignment). The service manager was very responsive and took care of the issues promptly. More

They advertise free loaners for body shop (false) didn't pay off auto loan ( I had to ) don't pay past customers For referrals on purchase. Skip young says in his tv ad that free loaners for everyone In b pay off auto loan ( I had to ) don't pay past customers For referrals on purchase. Skip young says in his tv ad that free loaners for everyone In body shop, I have purchased two vehicles from this dealer, this is what I get. Although the cars I have been extremely pleased with. More