Kia of Lansing - Service Center

Oil change We have now purchased two cars with Niel and he's always been so helpful and kind. We always feel taken care of when we come. We just got our oil chan We have now purchased two cars with Niel and he's always been so helpful and kind. We always feel taken care of when we come. We just got our oil change on Tuesday afternoon and the service man was so nice and helpful. More

Optima 2018 Fast friendly service answered all questions. Seemed very knowledgeable. Showed me you car and helped me find where can purchase Kia extras. Was very Fast friendly service answered all questions. Seemed very knowledgeable. Showed me you car and helped me find where can purchase Kia extras. Was very impressed. More

Fast and easy service My cars oil was changed in less than thirty minutes. Was able to get relax and get lunch across the street. Came back and my car was ready to go. My cars oil was changed in less than thirty minutes. Was able to get relax and get lunch across the street. Came back and my car was ready to go. More

Excellent customer service I have to give nothing but praise for the hard working staff in the service department. They remember your name and call you by name as you exit your I have to give nothing but praise for the hard working staff in the service department. They remember your name and call you by name as you exit your car. Jeremy is a great service writer and manager. He will look out for you as well as your car! More

Service department Nirvana Your new car purchase is really determined by the Service Department experience. They fix it fast and fix it right. It's a no hassle experience. Your new car purchase is really determined by the Service Department experience. They fix it fast and fix it right. It's a no hassle experience. More

Oil and tire service Took car for oil change, tire repair, was fast, easy, reasonable. They had me back on the road quicly and my car was spotless when it was returned to Took car for oil change, tire repair, was fast, easy, reasonable. They had me back on the road quicly and my car was spotless when it was returned to me More

Oil Change Fast, helpful service and excellent employees. They know I get frustrated with my vehicle from time to time but always help my situation and explain e Fast, helpful service and excellent employees. They know I get frustrated with my vehicle from time to time but always help my situation and explain everything so I can understand what's going on. More

Great service!! Jeromy and Keith are the best!! I have stayed with this dealership because of the great service I get from these two gentlemen. They go above and be Jeromy and Keith are the best!! I have stayed with this dealership because of the great service I get from these two gentlemen. They go above and beyond to make sure that I am satisfied with their department. More

3 hr for a oil change, long wait last visit too. Didn't have a appointment we only wanted a oil change. Service guy said it be about a hour wait and it was almost 3 hours. They did find we needed a Didn't have a appointment we only wanted a oil change. Service guy said it be about a hour wait and it was almost 3 hours. They did find we needed a cabin filter. Don't know if they did service for mileage we did get a mailing for a check up. The last time we were here for our Optima it was a long wait and on our Sorento recall and air conditioning problem we waited quit a while then found out the part they had was not the right one next day we came back and that part didn't have all the parts needed so on the 3rd day we finally got it installed. We live 20 minutes away. Found out this trouble with the air conditioning happened years ago and we didn't know enough to bring it up we just thought it worked that way on Econo it didn't work when you were not moving and stopped at a stop sign or parked. Was xxxx during traffic jams. We just figured thats how you got the good gas mileage. But thats on us, we paid for it so our son who is driving it now can stay cool. 3 days going back and forth didn't set so well. We usually don't bother with filling these out because my wife didn't like the dealership calling her to explain. More

Love the Kia Customer Service! I bought my vehicle two years ago and it is the only place that I allow to fix my car. The customer service here has been excellent! I appreciate thei I bought my vehicle two years ago and it is the only place that I allow to fix my car. The customer service here has been excellent! I appreciate their work and they appreciate my business! More