Kia of Lansing - Service Center

They were very helpful in taking care of what needed to be done with my xar be done with my xar More

I brought my car in for the bi-yearly oil change. Service was great! Car was serviced in less than 90 minutes. My service advisor Ray and the service desk clerk were very personable and profession Service was great! Car was serviced in less than 90 minutes. My service advisor Ray and the service desk clerk were very personable and professional. Overall, good experience. More

Speed and detail to attention is impecable, the crew was very professional and they serviced my car quickly, also the wait area is super clean very professional and they serviced my car quickly, also the wait area is super clean More

It take a good hour, wish it was shorter I don't like the obligation in order for the 10 year warranty to be good, you have to go to Kia for work. obligation in order for the 10 year warranty to be good, you have to go to Kia for work. More

Customer service is professional. The dealership is very clean and it’s nice people that work there. The dealership is very clean and it’s nice people that work there. More

great customer service by the representative. Kept me updated with periodic check ins. All services were good, prices are high though. Kept me updated with periodic check ins. All services were good, prices are high though. More

The staff could use some more politeness. They did a good job, but they totally lacked cordiality. They seem so unhappy, or in a bad mood. They did a good job, but they totally lacked cordiality. They seem so unhappy, or in a bad mood. More

Excellent service, appointment was performed as scheduled and within a reasonable time period. Employee even escorted me back to my vehicle personally after service was completed. and within a reasonable time period. Employee even escorted me back to my vehicle personally after service was completed. More

I was extremely disappointed twice re: service. I'll never go into a Kia dealership again. I'm telling everyone I meet to never buy a Kia. The first experience with service the employee lied to me, I'll never go into a Kia dealership again. I'm telling everyone I meet to never buy a Kia. The first experience with service the employee lied to me, tried to manipulate the situation and balked at replacing a key part when the car was under warranty. the second and third experiance was also horrible. Couldn't get the car the new security upgrade when I was there on time for my appointment. Service people did'nt give a xxxx. More

They have been nothing very good to me I have leased three new vehicles from Kia & I absolutely love their cars!! three new vehicles from Kia & I absolutely love their cars!! More