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Kia of Lansing - Service Center

Lansing, MI

4.4
1,782 Reviews

1,782 Reviews of Kia of Lansing - Service Center

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June 03, 2024

I'm very happy with the service I receive at Kia. Robert went above and beyond! Very pleased!! More

by marlomatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Slaght
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Hopefully won’t have to work with them again in the future. I will find another dealership to go to. More

by Dm
Recommend Dealer
No
Employees Worked With
Robert
May 31, 2024

Never received call about parts that were ordered to fix a recall. Called to check on parts and was placed on hold for 10 minutes and still have not heard anything about parts. More

by berryfam04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 31, 2024

The service was great, as always! !! Thank you Kia for always being quick and dependable. More

by elizabethshockley81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
May 31, 2024

Nice people but hard to get them to answer the phone to set up an apt. More

by Cakebaker75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024

Friendly and professional service! Communication was much better than the past couple of years. Thank you! More

by donna678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
May 30, 2024

Helpful service tech and sales person. Speedy service and convenient and reliable ride service. Straight forward pricing and thorough explanation of what was fixed. More

by STACYMELLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 26, 2024

They’ve helped me in multiple ways now seeing that I’ve been struggling. Multiple employees have came up with solutions to help me within what they’re allowed to do. More

by jennis7242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Hicks, Nicholas Mitchell
May 26, 2024

Friendly service and they explained things. I booked the earliest appointment, so I thought the wait would be 2 hours. After I sat in the lobby waiting, they said the workers wouldn’t be in unt More

by Swclout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2024

The service manager was very helpful and took good care of us get our recall work done on our car. More

by lanaenustun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager, Mr. Slaght.
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