Kia of Lansing - Service Center

I left without them fixing problems, even though we scheduled in advance we were told to come back. We likely won't. scheduled in advance we were told to come back. We likely won't. More

Excellent service personnel for a dealership with some of the worst TV ads ever. Top-notch in every way except for the TV clown. He's the only reason I'd never buy a car here. the worst TV ads ever. Top-notch in every way except for the TV clown. He's the only reason I'd never buy a car here. More

When we make an appointment it’s to have the work start when we arrive, not to get in line and wait another hour before service starts. when we arrive, not to get in line and wait another hour before service starts. More

Excessive wait time, even with an appointment. 2.5 hours. No attempt was made to alert me to this excessive wait or an offer to reschedule. A satisfactory explanation for the excessive wait was 2.5 hours. No attempt was made to alert me to this excessive wait or an offer to reschedule. A satisfactory explanation for the excessive wait was not provided. More

Very clean, responsive with great lobby accommodations. No waiting for appointment check in. Work done correctly in the estimated time. No waiting for appointment check in. Work done correctly in the estimated time. More

The Service Department was helpful and got the work done to our satisfaction. Ray was helpful and helpful throughout the process. Unfortunately, the price I signed my name to move forward with repairs o to our satisfaction. Ray was helpful and helpful throughout the process. Unfortunately, the price I signed my name to move forward with repairs on the app was dramatically different then the actual price of the repair. Nearly 30% higher than what I signed off on. Very disappointed! More

Service associate was incredibly nice. Recalls were completed extremely fast, so I was able to get my car back quickly. Recalls were completed extremely fast, so I was able to get my car back quickly. More

Ray was great to work with. He was very patient and understanding for my situation. He was very patient and understanding for my situation. More

They got the work done fast. And washed the car after. Awesome job, great staff And washed the car after. Awesome job, great staff More

The service department is on time, friendly and thorough. The waiting room is clean and comfortable. The waiting room is clean and comfortable. More