Kia of Lansing - Service Center

I have no nice words to say expect the guy I dealt with was nice. Some of them need to learn more respect for females as some of us know what we are talking about when dealing with our vehicles. I think if was nice. Some of them need to learn more respect for females as some of us know what we are talking about when dealing with our vehicles. I think if they would have done what I asked I wouldn't be in this position. More

Excellent service personnel for a dealership with some of the worst TV ads ever. Top-notch in every way except for the TV clown. He's the only reason I'd never buy a car here. the worst TV ads ever. Top-notch in every way except for the TV clown. He's the only reason I'd never buy a car here. More

When we make an appointment it’s to have the work start when we arrive, not to get in line and wait another hour before service starts. when we arrive, not to get in line and wait another hour before service starts. More

Excessive wait time, even with an appointment. 2.5 hours. No attempt was made to alert me to this excessive wait or an offer to reschedule. A satisfactory explanation for the excessive wait was 2.5 hours. No attempt was made to alert me to this excessive wait or an offer to reschedule. A satisfactory explanation for the excessive wait was not provided. More

Very clean, responsive with great lobby accommodations. No waiting for appointment check in. Work done correctly in the estimated time. No waiting for appointment check in. Work done correctly in the estimated time. More

The Service Department was helpful and got the work done to our satisfaction. Ray was helpful and helpful throughout the process. Unfortunately, the price I signed my name to move forward with repairs o to our satisfaction. Ray was helpful and helpful throughout the process. Unfortunately, the price I signed my name to move forward with repairs on the app was dramatically different then the actual price of the repair. Nearly 30% higher than what I signed off on. Very disappointed! More

Service associate was incredibly nice. Recalls were completed extremely fast, so I was able to get my car back quickly. Recalls were completed extremely fast, so I was able to get my car back quickly. More

Ray was great to work with. He was very patient and understanding for my situation. He was very patient and understanding for my situation. More

I have a good experience at kia delearship. People are pretty good with the people People are pretty good with the people More

The service department is on time, friendly and thorough. The waiting room is clean and comfortable. The waiting room is clean and comfortable. More