Kia of Lansing - Service Center

Sean was very helpful when I called to make an appointment. I wasn’t sure what was needed, but he knew what would be best. I was given an appointment the next afternoon, arrive on time the next appointment. I wasn’t sure what was needed, but he knew what would be best. I was given an appointment the next afternoon, arrive on time the next day, and my appointment ended in about 45 minutes. He explained everything he had checked and everything seemed to be good. He was friendly and I appreciated his professional and courteous behavior. More

The service center is great. Robert went through everything with me and explained in detail. He was very helpful and knowledgeable! Robert went through everything with me and explained in detail. He was very helpful and knowledgeable! More

Very professional and courteous staff. Work performed was quick and done right. Thanks for the great experience. Work performed was quick and done right. Thanks for the great experience. More

Everything went efficiently and smoothly. The service needed was provided in a timely and professional manner. The service needed was provided in a timely and professional manner. More

Great job, friendly, clean. Awesome staff. Fast work. Smiles all around. Good coffee. Chairs are a little rough though Awesome staff. Fast work. Smiles all around. Good coffee. Chairs are a little rough though More

Finished needed repairs in same day. Kept us apprised with updates regarding further needed repairs, asking our approval to proceed. Kept us apprised with updates regarding further needed repairs, asking our approval to proceed. More

Very good and kind staff members at the service department. Very quick/quality works just like my family members. department. Very quick/quality works just like my family members. More

I gave it a five-star this time because my service advisor was very friendly and had me in and out faster than what I was expecting for the recall on the driver seat power button. And the last time advisor was very friendly and had me in and out faster than what I was expecting for the recall on the driver seat power button. And the last time also in for two recalls and a different service adviser was very friendly and have me in and out faster than I was expecting. But the previous time that I was there I was not impressed because I had questions about using the Kia app and three different people knew nothing about it. I had a question about the warranty and was told that one of the managers would come talk to me well I was waiting and he never did I saw him talking to other people and he would just walk by. So I know that you want to get a good rating and if you keep up the good work then I can afford to give you a five-star rating. But if you go into any of the Kia groups online and they all say that they love the vehicle but they have the worst dealership experience. So I'm hoping that you can continue on with what you're doing now. Thank you very much. More

Right on schedule with my appointment time. Staff did a very good job of keeping me updated Staff did a very good job of keeping me updated More

Took longer than expected. Robert kept me up to date on progress. But the service was slow. Robert kept me up to date on progress. But the service was slow. More