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Kia of Lansing

Lansing, MI

Overview
Employees
Reviews
Vehicles
4.5
2,962 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! We are part of a family owned, multi-dealership organization that is willing to go above and beyond your expectations to find you a vehicle that you will love driving. Once you leave, we hope that you will tell your friends, family, or anyone that you meet how great your experience was at Kia of Lansing.
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5737 S Pennsylvania Ave

Lansing, MI

48911

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Showing 2,962 reviews

October 14, 2024

Good service. Needs better customer service. Rough experience. If it wasn't for the fact that I had already signed a contract and had to switch to a different car More

by terrylphifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Slaght
3.0
This rating includes all reviews, with more weight given to recent reviews.
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October 11, 2024

You all are absolutely amazing thank you for working with us we will definitely be returning customers More

by sturgillkatina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
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October 11, 2024

A big thank you to Staci, Mark, and Greg for making my experience seamless! I appreciate all of your help and patience. More

by abartk1018
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark, Greg
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October 11, 2024

I was able to make a same day appointment, the intake rep was helpful and work was accomplished within expected time limits. More

by akjmaurer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 10, 2024

I have a 2023 with 32,000. My car has had a lot of issues and I have had to take my car in for service multiple times for extended periods of time. That is a Kia issue and no More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 11, 2024 -

Ryan responded

After talking to the service coordinator today, it does appear that they have been looking at my car. The reason I though that my car had never been looked at was because the Service status web link the dealer sent me has never updated past Arrival. Just another thing that has not worked with this service experience.

Oct 15, 2024 -

Ryan responded

Today I called and Keith took the call. He took a few minutes to explain the troubleshooting process and how the back and forth goes with the manufacturer. This really helped me to understand why this is a challenging repair, and why it is taking so long. Before this conversation I was under the impression that the reason for the delay was because the service department was too busy to look at my car. I felt much better after this conversation.

Feb 12, 2025 -

Ryan responded

Just had another intermitted issue where my engine goes into a "limp" mode. The service engine light has come on a few times but it is intermittent. They say the best they can do is have me drop it off and they might be able to take a look at it in a week and a half. I am stuck with Kia of Lansing Service but as soon as I can get out of this can I am moving on.

October 09, 2024

Excellent service and customer service. My car broke down on my way to watch my daughter play soccer, I’m from Ohio, and they were able to provide me with instructions and a diagnosis quick More

by Sargo219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard ??? Svc dept
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October 07, 2024

Kia of Lansing is always friendly and kind when I drop my vehicle off for service! More

by Jwood48857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy in service
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October 07, 2024

Best place to buy or lease a car. The staff here is amazing and super knowledgeable. More

by emilyasparkia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Slaght
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Staci Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Miller
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October 07, 2024

It was a great experience; they were very helpful and informative about different options available. More

by anitalees2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Whipple
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October 05, 2024

Initially charged 1400 for repairs stating the coils needed to be changed to resolve the issue and also routine repairs of alignment adjustments and new tires and oil change would be necessary. We Talke More

by kalebdockter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
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