Kia of Lansing

Can’t say much because we most of the deal over the phone. All the employees were great. phone. All the employees were great. More

I came into the Kia of Lansing when I found myself in sudden need of a new car. I had a model in mind and Jeff was very helpful setting up a test drive and answering my questions. He was aware I needed a sudden need of a new car. I had a model in mind and Jeff was very helpful setting up a test drive and answering my questions. He was aware I needed a quick solution and was considerate of our timeline. More

They won’t answer texts or calls. I have so many questions and complaints about that car already. I’ve waited on hold forever waiting for them to answer. I get it. They made the sale I have so many questions and complaints about that car already. I’ve waited on hold forever waiting for them to answer. I get it. They made the sale and they made their commission or whatever they get so I’m just a major inconvenience to them at this point. I hate that new car so much that I’d rather have my old one back with the cracked windshield, bald tires and overage in miles. At least I wouldn’t have to take my eyes off the road while I’m driving just to figure out which extremely dim and tiny picture on a screen operates heating and cooling and the radio. I can’t even turn the radio down while trying to answer a call or hear directions because I have to push the right tiny little picture on the screen and take my eyes off the road while I’m driving!!!! Why the frickin xxxx couldn’t they put actual BUTTONS or KNOBS to operate heating and cooling and radio????? Or anything else that’s on that stupid frickin screen for that matter. It’s absolutely ABSURD and UNACCEPTABLE!!!! I hate that car so much I want to get rid of it already and even break the lease, but no one will answer my texts or calls. It’s just ANOTHER sleazy Kia dealership filled with sleazy salespeople that don’t give a F*** what happens after they make their sale. And the thing is, I only went in there for an appraisal of the car since the lease was going to be up in approximately 6 weeks at that point, but of course I got talked into getting a car that obviously no one else wanted and they gave me “such a great deal” on it. Yeah. I just can’t believe how much I hate that car. The thought of having to deal with it for 2 years makes me sick. I want to break the lease and get something that I can actually stand driving. and the absurd unacceptable tiny screen that has to be used for everything and having to take your eyes off the road so frequently and the car swerves while you’re trying to find the right tiny picture to touch. Just what every driver needs- more screens to divert their attention and take their eyes off the road- yeah we needed more things like this in a car. Whoever came up with that idea and whoever actually decided to USE it in that car should be fired and banned forever from the car industry. More

Been working with Kody for about 4 years almost 5. He’s incredible professional and goes above and beyond to suit our needs. He’s incredible professional and goes above and beyond to suit our needs. More

Great salesperson. Made process go smoothly. Dealership is very good. Have leased many vehicles from them and never a problem. Made process go smoothly. Dealership is very good. Have leased many vehicles from them and never a problem. More

Excellent experience! Jeff made the process so easy and efficient. I would definitely recommend Kia of Lansing! Jeff made the process so easy and efficient. I would definitely recommend Kia of Lansing! More

I told Cody what I could do what I needed and when I didn’t want, he pinpointed the things that he could do for me and right away he got me into. I would say one of the best cars ive say in and have in didn’t want, he pinpointed the things that he could do for me and right away he got me into. I would say one of the best cars ive say in and have in my custody More

This was the best car purchase experience for us. Our sales consultant (Jeff M.) was very knowledgeable and helpful. Thanks again Jeff for showing us the exact type vehicle we asked to drive (sealed Our sales consultant (Jeff M.) was very knowledgeable and helpful. Thanks again Jeff for showing us the exact type vehicle we asked to drive (sealed the deal). My wife and I felt comfortable and the service was amazing. The business manager ( Ryan J) thoroughly explained the financing process in easy to understand language and moved us through the essential details and actions like a pro. This was the fastest and most pleasant car purchase for us. Great car, Great service - Much appreciated. You all have an automatic 5 star reference and recommendation from my wife and I. More

Although some things have improved here, I’m still only let them do oil change let them do oil change More

Service was not very good. Vehicle was not ready when they said it would be ready.When I arrived beside not being done the paperwork was not done.On top of that they wanted to c Vehicle was not ready when they said it would be ready.When I arrived beside not being done the paperwork was not done.On top of that they wanted to charge me almost five hundred dollars more than what they quoted me. I also have this problem when I have my tires rotated.They want to charge me for the tire rotation even though I purchased the tires from them.I would think that they would have records showing that I purchased the tires from them and not have to point it out to them.Not sure if I will be bringing my vehicle back to them for any major service other then my regular oil changes. More