Kia of Lansing

Excellent Kia of Lansing has the best customer service. Excellent people who work there & they really care about their customers. Always letting you know how mu Kia of Lansing has the best customer service. Excellent people who work there & they really care about their customers. Always letting you know how much longer it will be before your car is done. More

Very good Explained everything in detail. Kept me updated about progress of repair. Gave options and recommendations for repairs. Very patient. Nice service and Explained everything in detail. Kept me updated about progress of repair. Gave options and recommendations for repairs. Very patient. Nice service and waiting area. Easy payment options More

Express Service I noticed that the sign out front promising 25min oil change was missing but I still come back and usually received very prompt service anyway. I have I noticed that the sign out front promising 25min oil change was missing but I still come back and usually received very prompt service anyway. I have a Kia and they are up to date on any recommended factory maintenance and give me the option to refuse without hassle. I was a little taken aback this visit by the windshield repair sales person offering to fix a small chip in my windshield while I waited, and that it would be no cost to me/my insurance covers those things... I appreciated the offer but did not like the fact that the salesman knew my name and which car was mine and sought me out in the waiting room... not a knock against the dealership though- they do good work! More

Efficient service The work service on my car is always done well and I get out of the department at a decent time and the payment for the work done is reasonable. The work service on my car is always done well and I get out of the department at a decent time and the payment for the work done is reasonable. More

Quick and helpful The customer service was very helpful and assured I received the best deal possible for my budget. I would highly recommend this place to others. The customer service was very helpful and assured I received the best deal possible for my budget. I would highly recommend this place to others. More

Smooth, easy transaction! Great experience! Professional, knowledgeable and very accessible. Entire transaction/sale took less than 24 hours. Staci was wonderful! Never felt pr Great experience! Professional, knowledgeable and very accessible. Entire transaction/sale took less than 24 hours. Staci was wonderful! Never felt pressured. The entire process from start to finish was extremely smooth and easy. More

Oil Change My oil change turned into so much more but I knew that each item was necessary when Jeremy came in to speak with me about it. My oil change turned into so much more but I knew that each item was necessary when Jeremy came in to speak with me about it. More

Best dealer service center!! Loved that my 3 month service was automatically set up. Loved how fast they were. I was in and out in about 45 min. The waiting room was clean with Loved that my 3 month service was automatically set up. Loved how fast they were. I was in and out in about 45 min. The waiting room was clean with coffee, water, & snacks. Everyone was super friendly. Best service Dept I've ever visited. More

New car/ body shop This was a car I got with my daughter. She has had a previous car with KIA. Very pleased with everyone there from sales , service and body shop. To ba This was a car I got with my daughter. She has had a previous car with KIA. Very pleased with everyone there from sales , service and body shop. To bad they didn’t market trucks. More

Couldn't be more satisfied! Came in for a check engine light and left with lots of other problems fixed! They were able to get me in within a few hours of the light coming on, wh Came in for a check engine light and left with lots of other problems fixed! They were able to get me in within a few hours of the light coming on, which was great since I just happened to be in Lansing for the day and live an hour away. The check engine light didn't generate any codes, but the guys at Kia of Lansing made sure to check for any and all recalls on the vehicle, and found two. One they were able to fix that day, and the other we came back for the following week. And since they couldn't find any codes on the check engine light, they took half the cost of service off my bill! I was nervous about how much everything would end up costing but walked out of there with problems fixed I didn't even know we had, for a very small fee. They were incredibly professional and kind, and even vacuumed the car after each visit. We are 100% satisfied! More