Kia of Lansing

Incomplete Team has not finished with repair. Brought in under warranty replacement and was promised more then was done at time of pick up. Now I need to make an Team has not finished with repair. Brought in under warranty replacement and was promised more then was done at time of pick up. Now I need to make another trip and day or more without a vehicle More

Oil change. Everyone is very friendly and the place is always clean. Steven Knight was especially nice and I got in and out within 30 min. My sales rep Neil Mille Everyone is very friendly and the place is always clean. Steven Knight was especially nice and I got in and out within 30 min. My sales rep Neil Miller always stops by and asks how the car is doing More

Friendly and kind. Great workers Isaac hildago helped me during purchasing my first car and he was absolutely amazing with me. Kind and friendly, made sure to explain everything very Isaac hildago helped me during purchasing my first car and he was absolutely amazing with me. Kind and friendly, made sure to explain everything very clearly and to my understanding. He made my process very easy and worked with me. Isaiah Copeland helped me when I came and picked up my car. He was so very kind and funny. Great worker and helped me get me on the road in a decent timely manner. Overall a great experience More

Amazing Ever time I have been the service has been amazing!!they Vacuumed out my car I know that does not sound like a big deal but I have 3 really messy kids Ever time I have been the service has been amazing!!they Vacuumed out my car I know that does not sound like a big deal but I have 3 really messy kids!! Steven Knight has taken great care of my Family. More

Express Service I always get great service at this Kia location. The service staff is very friendly and knowledgeable. I always get my oil changes here. They are fast I always get great service at this Kia location. The service staff is very friendly and knowledgeable. I always get my oil changes here. They are fast! More

Oil change visit feedback Made appointment for 9 am. Got to the service center at 8:50 am. Gave keys and emphasized 9 am appointment. At 10:15 am my cellphone app notified me m Made appointment for 9 am. Got to the service center at 8:50 am. Gave keys and emphasized 9 am appointment. At 10:15 am my cellphone app notified me my car was just started. Which means car was sitting unserviced. Nobody came out to inform me of any delays till went out looking to find out how much longer I have to wait. About 15 min later someone came to tell me they are working on my car. After I asked if there is something wrong with my car since it’s taking so long, I was told by one of the workers he is not the one working with me and doesn't know what’s going on. 15 more min passed till another worker came out to tell me car is ready. No apology, no explanation what service was performed on my car. Got in my car, plastic still on the seat. Pretty much took them 2 hr to get oil change. I was late for work, but more importantly, I am done with this dealership for service or any future purchases. More

Excellent This dealership from Skip Young to all employees I have dealt with have been phenomenal. Kody Slaughter is a fantastic sales person taking time and i This dealership from Skip Young to all employees I have dealt with have been phenomenal. Kody Slaughter is a fantastic sales person taking time and if you ask the right questions he wi give you honesty. Keith, Jeremy, go above and beyond with assistance and detail to any issues with my vehicle. Last but FAR FROM least the dealership including maintenance facility is immaculate. I have owned several Kia models and that is the only brand I will drive now. Service is 70 percent of purchase KIA of Lansing cannot be matched! More

Keith and Kane were great My car was making a rumbling noise at 80-85 mph. Keith took a ride with me to make sure he could hear the noise. He did and the techs were able to My car was making a rumbling noise at 80-85 mph. Keith took a ride with me to make sure he could hear the noise. He did and the techs were able to identify the source and fix it quickly and Keith verified that it was fixed with another test drive. Kane was efficient and helpful in getting my issue addressed. Love my kia dealer. More

Always fast excellent service Great service. As always everyone was friendly and always willing to help. I would recommend Kia to anyone looking for a car or their car serviced. Great service. As always everyone was friendly and always willing to help. I would recommend Kia to anyone looking for a car or their car serviced. More

Friendly and quick. Friendly and quick, always receive excellant work and always kept in the know of status of car. I can usually get my car right in for service Friendly and quick, always receive excellant work and always kept in the know of status of car. I can usually get my car right in for service More