Kia of Lansing

3 hr for a oil change, long wait last visit too. Didn't have a appointment we only wanted a oil change. Service guy said it be about a hour wait and it was almost 3 hours. They did find we needed a Didn't have a appointment we only wanted a oil change. Service guy said it be about a hour wait and it was almost 3 hours. They did find we needed a cabin filter. Don't know if they did service for mileage we did get a mailing for a check up. The last time we were here for our Optima it was a long wait and on our Sorento recall and air conditioning problem we waited quit a while then found out the part they had was not the right one next day we came back and that part didn't have all the parts needed so on the 3rd day we finally got it installed. We live 20 minutes away. Found out this trouble with the air conditioning happened years ago and we didn't know enough to bring it up we just thought it worked that way on Econo it didn't work when you were not moving and stopped at a stop sign or parked. Was xxxx during traffic jams. We just figured thats how you got the good gas mileage. But thats on us, we paid for it so our son who is driving it now can stay cool. 3 days going back and forth didn't set so well. We usually don't bother with filling these out because my wife didn't like the dealership calling her to explain. More

Awesome. Making a major purchase such as a car can be extremely stressful. The folks at Kia of Lansing, Neil Miller, Greg Miller and Matt Sprague, made the exp Making a major purchase such as a car can be extremely stressful. The folks at Kia of Lansing, Neil Miller, Greg Miller and Matt Sprague, made the experience stress free as always. More

Car Payment Neil worked really hard to get me the vehicle I wanted with the payment I needed. Everything was done fairly quickly. I appreciated Neil's patience an Neil worked really hard to get me the vehicle I wanted with the payment I needed. Everything was done fairly quickly. I appreciated Neil's patience and him letting me test drive car. More

Devan and Lisa were excellent at their job and where very You dealer ship rocks I was very happy with the service I got and all the help they gave me in finding the best car You dealer ship rocks I was very happy with the service I got and all the help they gave me in finding the best car More

Service Don’t get me wrong, I love my Kia, which is why I wanted it taken to Young’s for service. It’s been over a month and I still don’t have my car. They w Don’t get me wrong, I love my Kia, which is why I wanted it taken to Young’s for service. It’s been over a month and I still don’t have my car. They would tell me it was going to be ready and every time I called I was told I needed to wait another week. The fact that I had to call every time on the day they said it would be ready was upsetting. Especially with the answer of “not yet” every time. It wasn’t until I spoke to Devan that I was offered a loaner vehicle. I am just disappointed with the lack of communication. The only reason I am content right now is because of how Devan made me feel like I wasn’t completely forgotten about. More

Oil change and accessories / glass chip I was able to get my appointment quickly and the day and time I desired. They changed it for me, with a smile, when I needed to move it up. Found a ch I was able to get my appointment quickly and the day and time I desired. They changed it for me, with a smile, when I needed to move it up. Found a chip in my windshield and coordinated payment with my car insurance company. Alerted me for the need to replace filters and car was ready within an hour. Love KIA! More

Excellent Customer Service and Friendly Very quick to help you with oil changes. Very thorough in the inspection and with recommendations. Never pushy. Service area and waiting area are v Very quick to help you with oil changes. Very thorough in the inspection and with recommendations. Never pushy. Service area and waiting area are very clean. More

Service review We worked with Kane, but didn’t see his name listed. Super helpful! Car was very clean, they showed us how to prevent future problems, and worked we We worked with Kane, but didn’t see his name listed. Super helpful! Car was very clean, they showed us how to prevent future problems, and worked well with the insurance adjuster More

Great job I went in for regular maintenance and a out of balance tire. They did everything in a timely matter and keep me up to date on where they were in the p I went in for regular maintenance and a out of balance tire. They did everything in a timely matter and keep me up to date on where they were in the process. More

Good stuff I’m impressed by Jeremy and the service at Kia of Lansing. I’ve only had quick, professional experiences. I won’t go to any other Kia dealership. I’m impressed by Jeremy and the service at Kia of Lansing. I’ve only had quick, professional experiences. I won’t go to any other Kia dealership. More