Kia of Lansing

Good experience even though very hot day and wearing masks. Didn't feel pressured or ignored and I was able to get great finance rate. Neil was great masks. Didn't feel pressured or ignored and I was able to get great finance rate. Neil was great More

I have always had a great experience with the service department. They’re very knowledgeable & let you know what’s going on with my vehicle before they work on it. Excellent customer service. department. They’re very knowledgeable & let you know what’s going on with my vehicle before they work on it. Excellent customer service. More

We were helped as soon as we walked into the door. We walked in (my husband and me, with out 2 kids, both under 2 years old). David got us the information on the specific vehicle we were interested in, a walked in (my husband and me, with out 2 kids, both under 2 years old). David got us the information on the specific vehicle we were interested in, and got us moving forward right away with paperwork. Our salesman was very patient and understanding with my chaotic family. We traded in my financed car, and took home the vehicle we wanted within 2 hours! More

They have been very good with us. Our salesman jeff miller showed us what you had and pros and cons. We enjoyed his easy banter. John and Marie green Jeff miller is not on your salesman list. miller showed us what you had and pros and cons. We enjoyed his easy banter. John and Marie green Jeff miller is not on your salesman list. More

The personnel are friendly and work hard to achieve our goal. Jeff Miller was outstanding. He went above and beyond to make sure we were happy with the car we chose. goal. Jeff Miller was outstanding. He went above and beyond to make sure we were happy with the car we chose. More

Been working with Jeff for 6-7yrs.Very personal, Been working with Jeff for 6-7yrs. Very personal, informative & service oriented Don’t make me say anymore—LOL rant rant rant rant rant Oh and of Been working with Jeff for 6-7yrs. Very personal, informative & service oriented Don’t make me say anymore—LOL rant rant rant rant rant Oh and of course” we want to see ya......... More

I'm a little frustrated this round. It has taken almost 10 months and several long visits to diagnose bad starter. This meant I also went over warranty period for mileage too high. Staff are always courteo 10 months and several long visits to diagnose bad starter. This meant I also went over warranty period for mileage too high. Staff are always courteous and friendly. More

Friendly, efficient, hassle free experience trading in a vehicle that qualified for the $3000 minimum trade in program; pre-approval process was also essential to enabling the completion of the purchase of vehicle that qualified for the $3000 minimum trade in program; pre-approval process was also essential to enabling the completion of the purchase of a new Kia Sportage in just a few hours. More

Great service & team that gets it done! Always update me on my wait time! Everyone is very friendly! Only Kia dealership that I will go to. on my wait time! Everyone is very friendly! Only Kia dealership that I will go to. More

When the lease on our 2018 Kia Sorento was about to run out we were not able to get financed to purchase it. Our salesman Cody Slaght came to our rescue and suggested we could possibly get a lease on a n out we were not able to get financed to purchase it. Our salesman Cody Slaght came to our rescue and suggested we could possibly get a lease on a new Kia Sportage. After a couple hours of meeting and talking to several other people who helped make our lease affordable and possible we drove home in our new Sportage. Since we couldn't remember all the names of everyone we met and talked with that day, we hope Cody will share with them how much we appreciated their help that day. More