Kia of Lansing

Service was quick and thorough. They answered my questions as well as tailored some vehicles for me to look at according to what I had asked for. questions as well as tailored some vehicles for me to look at according to what I had asked for. More

We pretty much knew what we wanted when we got there. Mark Whipple contacted us in the parking lot and proceeded to get things taken care of. Mark was friendly and knowledgeable. Mark suggested we ge Mark Whipple contacted us in the parking lot and proceeded to get things taken care of. Mark was friendly and knowledgeable. Mark suggested we get lunch while waiting for the finance person to finish with a few others who who in front of us. The process was pretty painless More

No pressure knew what I wanted found a car to show me that had 98 percent of what I wanted bought first car that we saw I said I would never buy a black car but When I got into it my heart told me this i that had 98 percent of what I wanted bought first car that we saw I said I would never buy a black car but When I got into it my heart told me this is the car and I really love it More

They were very good in meeting my needs. They didn’t have the car I wanted at the dealership but they got it for me in 3 days. the car I wanted at the dealership but they got it for me in 3 days. More

Our first interaction was with the service receptionist, and although I tried to explain the vehicle problem she kept arguing with me instead of listening... I had to talk to the manager. After almost 3 wee and although I tried to explain the vehicle problem she kept arguing with me instead of listening... I had to talk to the manager. After almost 3 weeks the they were still unable to replicate my battery dying issue and I came to get my car back.. service manager was very nice but had the receptionist listened in the first place they may have been able to find out what was drawing the battery down before they disconnected the battery. Over all I’m not pleased with this visit.. and since the root cause of the battery dying was never found I expect to have problems with my vehicle in the future... not worth the $282 I paid... More

Staci was very helpful. There was no pressure. The whole process was very easy and all questions were answered completely and to our satisfaction. Wonderful. whole process was very easy and all questions were answered completely and to our satisfaction. Wonderful. More

So when washing a car it would be beneficial to vacuum as well. One without the other is pointless , other service centers have done both. I feel like wait time was longer than expected for simple oil cha well. One without the other is pointless , other service centers have done both. I feel like wait time was longer than expected for simple oil change and wash especially since it was not vacuumed. More

They were have friendly and help me in the matter that I was looking for. I will be coming back and telling others thank you!! was looking for. I will be coming back and telling others thank you!! More

Very knowledgeable and helpful. Clean and efficient process for buying a car in these times. Our experience shopping for a Sorento was excellent, and will be back for any service needs. process for buying a car in these times. Our experience shopping for a Sorento was excellent, and will be back for any service needs. More

I arrived about 15 minutes early for my oil change and tire rotation. They were done and I was on my way by my appointment time. tire rotation. They were done and I was on my way by my appointment time. More