Kia of Lansing

The service department staff that answered the phone were not friendly, and made it seem like you were bothering them to call . I spoke with 2 different people and they were both borderline rude and not prof not friendly, and made it seem like you were bothering them to call . I spoke with 2 different people and they were both borderline rude and not professional. I will say the gentleman that called me to let me know my car was ready was Fantastic! I believe his name was Xavier ? And The lady at the reception desk was fantastic. However, the people that answer the phone in the service department needs some training and learn how to speak to paying customers!! More

I was assisted promptly and courteously, I was explained what notified of issues that needed attention. I was very pleased with the new personnel. what notified of issues that needed attention. I was very pleased with the new personnel. More

Took 6 months to get in for a recall that put my vehicle and home at risk of fire (while I kept vehicle outside in Michigan winter). Then when I got it into service, I asked them to take a brief look at an and home at risk of fire (while I kept vehicle outside in Michigan winter). Then when I got it into service, I asked them to take a brief look at an airbag warning light on the dash that had coincidentally appeared that morning. First I was told there was no airbag light on, which I had to walk to the car and verify that it was in fact on, then was treated rudely by service manager while trying to discuss the issue and was finally told they wouldn’t look at it unless I came in for another appointment in 2-3 weeks. Least they could have done was run a diagnostic on it to read the code and give me their thoughts on the cause. Very poor customer service and zero apparent concern for families driving around in their car with potential safety issues after making their customer wait several months to fix a different safety issue. More

Kody was an excellent salesman and he knows his stuff! This is the third KIA we bought from KIA of Lansing and Kody is our go to guy! My sister also owns a KIA, as well as our son purchasing three from This is the third KIA we bought from KIA of Lansing and Kody is our go to guy! My sister also owns a KIA, as well as our son purchasing three from Kody also. More

Robert in the service department was excellent. He was responsive and available to answer questions at any time. The cashier in the service department (whose name I failed to get) was very pleasa He was responsive and available to answer questions at any time. The cashier in the service department (whose name I failed to get) was very pleasant. More

They did a great job. Very pleasant and helpful to talk to. Got my oil change and tires rotated in no time. Very pleasant and helpful to talk to. Got my oil change and tires rotated in no time. More

Robert was kind, courteous, funny, and helpful. He explained everything clearly and I had a pleasant experience. He explained everything clearly and I had a pleasant experience. More

They are the most accommodating and friendly place we have ever been! They are super family orientated and very welcoming to our kids. have ever been! They are super family orientated and very welcoming to our kids. More

The people at Kia of Lansing were very friendly and helpful. All my questing were answered and the seemed to go out of their way to make sure all of my concerns were addressed. helpful. All my questing were answered and the seemed to go out of their way to make sure all of my concerns were addressed. More

The staff we interacted with were polite and professional. All of our questions were answered. professional. All of our questions were answered. More