Kia of Lansing

3 of 4 snow tires damaged upon removal by dealership, no action response reported by maintenance manager to me for months now as he has been notified of this since May 2024 and asked for one of the damaged action response reported by maintenance manager to me for months now as he has been notified of this since May 2024 and asked for one of the damaged tires, Called in July, still no resolution, no initiative by manager to contact me on update and it is near the end of September. More

Always fast and friendly when you make an apt for service. I go an oil change on this visit service. I go an oil change on this visit More

I've had great luck with this dealership and their service department. My wife and I have purchased 3 vehicles from them now and wouldn't be up to 3 vehicles if there were problems. service department. My wife and I have purchased 3 vehicles from them now and wouldn't be up to 3 vehicles if there were problems. More

Isaiah M. Was amazing I went in Monday and had a 2025 k5 by Thursday! Was amazing I went in Monday and had a 2025 k5 by Thursday! More

Neil was very helpful he explained everything for us and was very patient with us. He did a wonderful job helping us. I would definitely recommend him to my friends. was very patient with us. He did a wonderful job helping us. I would definitely recommend him to my friends. More

Fast, friendly, and effective. They were able to repair my vehicle faster than I expected for cheaper than I expected. They were completely transparent the whole time; making sure They were able to repair my vehicle faster than I expected for cheaper than I expected. They were completely transparent the whole time; making sure to keep me informed as to what they where doing, why, and how it would effect the cost of service. More

Friendly and open with you. I never felt like I was being “closed” or pushed to buy. Everything was very informed and open. I never felt like I was being “worked”. Also I found I never felt like I was being “closed” or pushed to buy. Everything was very informed and open. I never felt like I was being “worked”. Also I found it to be quicker than most car buying/ leasing experiences I have had More

Everyone is very kind and always very helpful. .I’m a widow and every time I needed help they were always helpful..I’ve pulled into the dealership without appointment and they helped me. .I’m a widow and every time I needed help they were always helpful..I’ve pulled into the dealership without appointment and they helped me. More

Did not do a good job of diagnosing the issue with my car the first time I took it in. the first time I took it in. More

I had to come back because my car was there and you programmed my key fob. When I got the car back, the horn did not work inside the car or the key fob brought it to the dealer after 45 minutes. Xavier programmed my key fob. When I got the car back, the horn did not work inside the car or the key fob brought it to the dealer after 45 minutes. Xavier came out to hand me a bill for $97, he’s claiming that I messed with the fuse box and the fuse was blown. I am a single female and nobody has been in my car or touch my car since it was in your shop. I would not know the first thing about opening a fuse box I repeatedly told him that , he insisted that I open the fuse box. The work was performed without even getting my approval. you guys are absolutely in the wrong. One of your mechanics obviously touched my fuse box and blew it. And then I had to pay $97 without being discussed upfront. For a two dollar part that probably didn’t even take you five minutes. I am so so upset with your dealership. Every time I call and make an appointment your service people are beyond rude and unprofessional. They treat you as if you’re bothering them. Without us they won’t have a job. Keep that in mind your company is complete and utter garbage and I will be telling every single person I know and have been how horrible it is to do business with you. This is not the first time I’ve had problems with you guys, but I promise you this is the last time I will do business with you. More