Kia of Lagrange

Love my new car, hate the service dept I took my new car (which I LOVE) in to have a spare tire installed and the vehicle detailed since it was so late when we picked the car up, I explaine I took my new car (which I LOVE) in to have a spare tire installed and the vehicle detailed since it was so late when we picked the car up, I explained when making the apointment that I would be there on my lunch break. I took an hour and a half for me to get my car back and they hadn't even detailed it! after and hour and 15 minutes I asked my service writer when it would be done he said 5-10 minutes after 15 minutes I went back and checked and there was my car sitting there ready to go and no one informed me. I did not check the tire install until the next day because I was in a hurry to get back to work. When I did check the work done I found that the under floor storage bin was missing from the back of my car, this was a huge selling point for me in purchasing this vehicle, so I called and talked to Jerry in service (he had been my service rider the previous day) and he had no idea what I was talking about but said to come over to the dealer and they would figure it out. When I arrived he tried to tell me that both the tire and storage bin would not fit (they do) and so they had thrown away my storage bin and would have to order me a new one! Firstly they should have told me about the bin the previous day, then when I called that moring he should have talked to his tech and not had me drive all the way there for them to say they would have to order a new one, finallly after I threw a fit in the middle of the dealer they figured out they could get one out of one of the other cars on the lot. At one point Jerry told me "Hey, I just write the paper work, it's not my fault" HORRIBLE customer service!!!! My family builds these cars and they take great pride in the vehicles they make it saddens me to think people will not buy these cars because it means dealing with such a horrible service department! I love my new car but I am already having regrets because just the thought of having to take it here for service and deal with Jerry and his don't care attitude is ruining the whole thing for me! More

Brice & The Barringtons Brice Wood was/is an AWESOME human being to work with! Additionally, I can't say enough about the friendliness that embodied EVERY member of that deal Brice Wood was/is an AWESOME human being to work with! Additionally, I can't say enough about the friendliness that embodied EVERY member of that dealership that my wife and I came into contact with. We are please with our product and equally if not more pleased with the whole experience. #atmosphere of excellence The Barringtons More

Wonderful day at KIA of Lagrange My experience was wonderful, service was great, love my car. Thanks guys. You made my wife very happy. I look forward to great service with great pe My experience was wonderful, service was great, love my car. Thanks guys. You made my wife very happy. I look forward to great service with great people. More

Great customer service Great service friendly would recommend anyone here. Came right uo once we pulled in parking lolt Loved the service and the people. Friendly hard wor Great service friendly would recommend anyone here. Came right uo once we pulled in parking lolt Loved the service and the people. Friendly hard working people. loved kia and the atmosphere. God is good. More

!st Time Car Buyer This was my first time buying my own car, through out the whole 2 week leading to this Saturday, Mr. Brice Wood and Kia of Lagrange has been a great e This was my first time buying my own car, through out the whole 2 week leading to this Saturday, Mr. Brice Wood and Kia of Lagrange has been a great experience. They work with me and provided me with service beyond standard. More

GREAT I KNEW I WOULD LEAVE WITH WHAT I WAS LOOKING FOR. I WAS LOOKING FOR A NEW VEHICLE WITHIN MY BUDGET.ALLOW ME TIME TO FOCUS BEFORE PROCEEDING CONVERSATION TO ANOTHER LEVEL HE LISTENED ATTENTIVELY.THANK I WAS LOOKING FOR A NEW VEHICLE WITHIN MY BUDGET.ALLOW ME TIME TO FOCUS BEFORE PROCEEDING CONVERSATION TO ANOTHER LEVEL HE LISTENED ATTENTIVELY.THANKS BRICE. More

Great place to buy a car with great people. I saw a car on their website, came in and showed Brice. He got the keys showed me the car and I drove home in my kia! He was awesome and didn't try to I saw a car on their website, came in and showed Brice. He got the keys showed me the car and I drove home in my kia! He was awesome and didn't try to sell me something I didn't want. They even stayed past closing on Memorial day to take care of us. Definitely will be back when I'm ready to upgrade. More

Great experience the dealer salesman worked very hard to find me the best deal that he could and didn't stop until he did overall great customer service! the dealer salesman worked very hard to find me the best deal that he could and didn't stop until he did overall great customer service! More

Easy process to purchase a SOUL. Kelvin was super easy to deal with, VERY knowledgeable about the vehicle I was interested in and a delight in general to interact with. I was extreme Kelvin was super easy to deal with, VERY knowledgeable about the vehicle I was interested in and a delight in general to interact with. I was extremely stressed about buying a new car, but he set me at ease right away. More

Purchase of Sorento Brice Wood was very professional and informative during our purchase of a new 2016 Sorento. We enjoyed dealing with him and the buying experience. Brice Wood was very professional and informative during our purchase of a new 2016 Sorento. We enjoyed dealing with him and the buying experience. Jim & Audrey Galloway More