Kia of Lagrange

Dishonest Dealership On October 13, 2014, I purchased a brand-new 2014 KIA Soul Exclaim from KIA of LaGrange. At time of purchase, I was convinced by one of the financial On October 13, 2014, I purchased a brand-new 2014 KIA Soul Exclaim from KIA of LaGrange. At time of purchase, I was convinced by one of the financial managers to pay an additional $1200 for the Coverall Premiere Care Wrap and $376 for the Paint and Fabric Defense warranty. I was assured that this warranty was a “blanket that covers the entire car except for the tires” and would handle repairs other than tire damage. Now, 2 years later, I have a couple of chips in my exterior paint where I have loaded props, as well as a chipped windshield. During the 2 years that I have owned my KIA Soul, I have faithfully kept my obligations by servicing my car every 5,000 miles at SONS KIA of McDonough. Now, when I called KIA of LaGrange to have the paint chips repaired under my Paint and Fabric Defense warranty, I was informed that my warranty does not cover that. When I asked about the windshield chip repair under my Coverall Premiere Care Wrap warranty, I was informed that that ALSO is not covered. I first spoke with Jonathon Bowling concerning these two issues. Then, when I received no help from him, I spoke with John Gerdeman, General Sales Manager of the KIA of LaGrange dealership. He also offered no solution and seemed to shrug off what the financial manager had told me in order to sell me these two additional warranties. Mr. Gerdeman went so far as to tell me that the financial manager no longer worked there; and, because he himself had not been present in the room when these promises were made, he did not know if they were true. Do not trust this dealership with your warranty purchases. They will not honor their promises. I will NEVER buy another service or vehicle from KIA of LaGrange. This dealership is not trustworthy. More

Best Car Busing Experience Most professional experience I've had with any business. Shuan is a expert in customer service! He truly want you to leave happy and riding! Great t Most professional experience I've had with any business. Shuan is a expert in customer service! He truly want you to leave happy and riding! Great team!!! Thanks guys! More

2nd Time Buyer here My Salesman, Kelvin Thornton, and Finance, Jonathan Bowling, are awesome! They made everything easy and answered all of my questions. Will definitel My Salesman, Kelvin Thornton, and Finance, Jonathan Bowling, are awesome! They made everything easy and answered all of my questions. Will definitely recommend Kia of LaGrange! When you get there, ask for Kelvin Thornton!! More

Convient and easy My experience with Kia of Lagrange was a great one with friendly people & a great, affordable car that I already love. It was a pleasure to be able to My experience with Kia of Lagrange was a great one with friendly people & a great, affordable car that I already love. It was a pleasure to be able to do business with them. More

The Best Investment I've made in the last 5 years in May 2015, my 2005 Nissan Maxima was hit by a deer crossing the road on Ga - 18 East. My Mom and I were not hurt that God. Several days later, my in in May 2015, my 2005 Nissan Maxima was hit by a deer crossing the road on Ga - 18 East. My Mom and I were not hurt that God. Several days later, my insurance company told me that the car was a total loss. Well, thanks to Shaun Mitchell and Kelvin Thornton at Kia of Lagrange, I decided to purchase a 2015 Kia Optima Turbo. Best investment I've made in the last 5 years. Thanks so much Kia of Lagrange!! More

Car buying made easy. This was my first time going out and purchasing a new vehicle. Brice did a great job working within my price range and helping to find the right truck This was my first time going out and purchasing a new vehicle. Brice did a great job working within my price range and helping to find the right truck for me. The staff at Kia was friendly and did not pressure me to go out of my price range and view other models/ vehicles. Overall, it was a great car buying experience. More

Awesome I have been buying new and used cars now for 40+ years. This is the best dealership that I have ever been to. Never once did I feel any pressure to bu I have been buying new and used cars now for 40+ years. This is the best dealership that I have ever been to. Never once did I feel any pressure to buy a specific car or model that I did not want. All of the employees were friendly and very helpful. Kelvin was not only extremely knowledgeable on the cars on the lot but gave me the necessary information that I needed in order for me to make an informed decision on which car I needed. Jonathan made the financing portion a breeze. I have never felt so relaxed at a dealership before. When I need another new or used car I will be using Kia of LaGrange again. More

Best experience ever.. The best dealer ship great customer service and they are very fast....the best dealership that have been too in a long time...I love this dealership. The best dealer ship great customer service and they are very fast....the best dealership that have been too in a long time...I love this dealership. More

Great experience, wonderful service. Shaun at Kia of Lagrange is wonderful. Genuinely cares about his customers, and wants the best! I walked out knowing I had gotten a great deal. Shaun at Kia of Lagrange is wonderful. Genuinely cares about his customers, and wants the best! I walked out knowing I had gotten a great deal. More

Wonderful My salesman was awesome! Kelvin showed me the vehicle I had contacted him about and helped me get a deal! My experience at the dealership was pain fre My salesman was awesome! Kelvin showed me the vehicle I had contacted him about and helped me get a deal! My experience at the dealership was pain free. Staff was friendly and professional. I will recommend them to my friends and family. GREAT JOB AND KEEP UP THE GOOD WORK! More