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Kia of Irvine

Irvine, CA

3.9
380 Reviews

45 Oldfield

Irvine, CA

92618

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Showing 380 reviews

November 27, 2024

Fantastic service! Everything was quick, easy, and great. I really appreciated the complimentary car wash. Highly recommend More

by Tejas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Nov 27, 2024 -

Kia of Irvine responded

Thank you for the review! We're delighted to hear that your experience at Kia of Irvine was quick and easy, and we're glad you enjoyed the complimentary car wash. We appreciate your recommendation!

November 21, 2024

Everytime I bring my Sorrento the service and staff are excellent.While waiting for car had a very nice chat with Bradley,He gave me a lot of information on my car and the new Sorrento. More

by Matthew Egan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley in service dept
Nov 21, 2024 -

Kia of Irvine responded

Matthew, we're delighted to hear that Bradley and the team at Kia of Irvine provided you with excellent service and helpful information. Thanks for sharing your experience!

November 21, 2024

Daniel is the best he is always very helpfull with my autos needs and goes the extra mile! More

by Mcosio1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Ortega
Nov 21, 2024 -

Kia of Irvine responded

Thank you for this stellar review of Kia of Irvine! We hope to see you again down the road. Take care!

October 17, 2024

Purchased a used KIA and platinum warranty and had awful experiences with service EVERY time we came in. Theyve yelled at us, gaslit us, refused to honor the warranty terms, tried to charge us for covered s More

by S. D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rabi Chehade, Anthony Calabrese, Howard Schorr, Max Fahim, Mike Khartibal, Annie Cuevas, Danielle Ortega, Josh Hattrup
July 30, 2024

Purchased a CPO Seltos in March 2023. I added the maintenance warranty, as well as the service warranty, both of which have been true to description. Unfortunately, I also agreed to pu More

by Grey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danielle Ortega
Aug 05, 2024 -

Kia of Irvine responded

Grey - My name is Dennis Weaver and I am the General Manager here at KIA of Irvine. I want to first start off by apologizing that Danielle never got back to you. Your review doesn't provide a name so I cannot look up your purchase to help get this resolved. When you have a minute please feel free to contact me directly at either (626)949-1716 which is my direct contact number or via email at dweaver@kiaofirvine.com. I look forward to getting this resolved for you! Dennis Weaver General Manager

July 21, 2024

I’m not trying to be dramatic but this was the worst sales experience of my life. My husband and I are looking to lease 2 new cars and we were deciding between 3 vehicles: sportage, sportage plug in More

by Katie
Recommend Dealer
No
Employees Worked With
William, Ronin
Jul 22, 2024 -

Kia of Irvine responded

Katie, I'm truly sorry to hear about your experience. This is not the level of service we strive for and I apologize for any frustration caused while you were shopping for a new vehicle. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Kirk Preiss - New Car Sales Manager - 949-777-2300

Jul 23, 2024 -

Katie responded

I’ve filed a complaint with Kia corporate and will follow up with them.

July 01, 2024

We worked with Michael Awada and without any questions it was the best car buying experience we have ever had. We came in for a 2024 EV6 and Michael took the time to explain everything to my wife as this wi More

by jguff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Awada
Jul 02, 2024 -

Kia of Irvine responded

Thank you for sharing your experience! We're delighted to hear that Michael made the process smooth and informative at Kia of Irvine. Enjoy your new 2024 Kia EV6, and we appreciate the recommendation!

June 12, 2024

Terrible dealer. I will never be going back to Irvine Kia. Watch out for the $1495 they add on for CA Theft recovery . They won’t remove it even if you don’t want the More

by Ms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Khartibal
Jun 12, 2024 -

Kia of Irvine responded

Michael, I'm sorry to hear about your experience with the additional charges. We strive for transparency and it's disappointing that we fell short in this instance. If you'd like to discuss this further or have any other concerns, please reach out. Thank you, Kirk Preiss - New Car Sales Manager - 949-777-2300

June 04, 2024

So far I have purchased two vehicles here since 2019. I love the sales staff and they're like family. Unfortunately I can't say the same for the service department. They have high turnover and every time More

by Mish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy, Mike Khartibal, Danielle Ortega
Jun 05, 2024 -

Kia of Irvine responded

Thank you for your continued support and feedback. We're glad to hear you've had positive experiences with our sales staff at Kia of Irvine, but we're sorry the service department hasn't met your expectations. We'll address these concerns internally to improve our services moving forward.

June 02, 2024

Violation of California Code, Vehicle Code - VEH § 11713. 1 5/24/24 a Google internet search pulled up a new Kia KNDCR3LE9R5145100 listed for $21,700. I checked Edmunds and iseecars websites, and same pric More

by quietstorm1965
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jeff Jones, Annie Cuevas
Jun 05, 2024 -

Kia of Irvine responded

This experience sounds incredibly frustrating and disappointing. We take such matters seriously, and it's concerning to hear about the miscommunication and inconvenience you faced. We'd like to understand more about what happened here so we can address it properly. Please reach out directly when you have a moment. Thank you, Danielle Ortega - Manager - dortega@kiaofirvine.com

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