Kia of Irvine

Jonathan was very professional and helpful, I would not mind driving all the way to Irvine just by getting the attention Jonathan provides. mind driving all the way to Irvine just by getting the attention Jonathan provides. More

Andrew is the first agent who was nice, willing to answer questions, and helpful after 2 years of service at this dealer. questions, and helpful after 2 years of service at this dealer. More

Recently took my car in for recall service. Scheduling the service was an issue because they do not do this work on weekends and don’t mention this anywhere on the website and the service perso Scheduling the service was an issue because they do not do this work on weekends and don’t mention this anywhere on the website and the service person I spoke to to confirm parts were available didn’t mention it either. The day I took the car in, I never received an update or phone call that it was done. I waited until 6:15pm for word, didn’t get it, showed up at their service center and the car had been done hours earlier. Finally, went to check to see if the work had been fixed and it hadn’t. I went back to the service center and the service manager argued with me that the high beams that were supposed to have been fixed were fixed and working when obviously they weren’t. I had to go to another service center, get their opinion to make sure I wasn’t crazy, and then come back to this center to speak to another manager who brought a service tech to confirm that the high beams in fact did not work. This whole time there’s no consideration for customer service or the fact that I’m wasting time coming back and forth. They’re either not performing the work they say they are or they’re doing it wrong and then won’t admit it’s wrong. More

It was a very short and efficient experience among all the dealership I had been. Great customer service! the dealership I had been. Great customer service! More

Amanda did a great job, she explained the service and got us in and out quickly. us in and out quickly. More

I received great service from Ricardo for my Kia EV6. I would definitely recommend everyone. I would definitely recommend everyone. More

This is s great dealership with great customer service. I live over 30 miles from here and there a couple dealerships much closer to my home but I prefer this one I live over 30 miles from here and there a couple dealerships much closer to my home but I prefer this one More

Using the available app, I was able to reserve a service appointment quickly that met my time schedule. This was very convenient & saved telephone wait time.I was met by a service advisor within two minut appointment quickly that met my time schedule. This was very convenient & saved telephone wait time.I was met by a service advisor within two minutes of arriving at the dealership.My intake paperwork was completed & I was out the door within five minutes. The pickup process was just as efficient as I was back in the car six minutes after arrival. This dealership is well run & is very respectful of your time. Kudos to Jonathan & the entire service team for providing a very pleasant service experience. More

Austin Smith was awesome! He was knowledgeable, friendly, patient, kind...we enjoyed our visit and appreciate everything he did to make our visit a pleasant experience. He He was knowledgeable, friendly, patient, kind...we enjoyed our visit and appreciate everything he did to make our visit a pleasant experience. He was professional, yet he was also fun to interact with. This made a huge difference in my comfort . It was the first time that I bought a car (without my husband), in a very long time. He did everything to help us walk out the door with a beautiful new car. Everyone we encountered was friendly and helpful. I live a good distance from this dealership, but I will likely make the drive from Oceanside in order to work with them. More

Amanda was a good service advisor. She is friend and professional. I would take my car back to her and the Kia of Irvine dealership. She is friend and professional. I would take my car back to her and the Kia of Irvine dealership. More