Kia of Irvine

Perhaps the worst customer service I've ever seen (in any industry). Getting a callback is nearly impossible. Stay away. If there is an excuse, they'll find it. There is many other Kia options in the are industry). Getting a callback is nearly impossible. Stay away. If there is an excuse, they'll find it. There is many other Kia options in the area. More

Service department review I am incredibly disappointed in the service department. In February 2023, my vehicle (that we bought new in October of 2021) at 20k miles and a year and a half old decided to "ma in the service department. In February 2023, my vehicle (that we bought new in October of 2021) at 20k miles and a year and a half old decided to "malfunction" in our garage as we were backing out. It started a spinning noise and then a loud jolt. Thankfully my husband had his foot on the break or else the vehicle would have launched. The service light turned on and we took it directly to the dealership. Turns out what the transmission, transfer assay, and valve cover had to be replaced. This is after multiple times of taking it back as oil was leaking a horrible smell from the AC. Those were repaired but still the horrible smell from the AC persists. Many times I have taken it to the dealership and everyone has smelled it, even the foreman, but then they have the vehicle sit a few days/week and the smell goes away, so they give it back to me (with black marks all over my beige interior on 3 of the 5 times), stating they cannot find anything. Then I drive it a few days and the horrible smell comes back. This has gone on at least 5 times and no one cares to fix it because after sitting a few days at the dealership the smell goes away. I am so upset that no one cares or is doing anything to fix this. I've been outright lied to by the dealership and they just blame someone else. No one is helping. I feel at a loss of what to do. This was supposed to be our family vehicle but had turned into a nightmare. Here is a video of the incident in our garage: https://youtu.be/0zR3sJ6v1A8 https://youtu.be/farLnkDU0Us More

Can't beat the service you will get from Mike Khartibal. My wife and I just recently bought a Telluride from him at Kia of Irvine. He was very informative about what options were available at each trim leve My wife and I just recently bought a Telluride from him at Kia of Irvine. He was very informative about what options were available at each trim level and helped us find the exact car we were looking for, with no pressure. He was very kind and patient. He even let us in the back lot to look at all the color options and trim levels that were not on display in front. We visited several dealerships and returned to work with Mike, as he was the most honest and helpful sales rep we found. When we decided to go with the Prestige X-Pro, Mike held it for us when we had to leave town, plus he ensured that we got a really good deal. If you are in the market for a Kia, I highly suggest you visit Mike in Irvine. More

Purchased my Kia from this dealer 5 months ago and developed an electrical problem. New service advisor scheduled appointment two weeks out with first available being a Saturday. Asked if an electrica developed an electrical problem. New service advisor scheduled appointment two weeks out with first available being a Saturday. Asked if an electrical tech would be working, SA didn't know. Drove in, no electrical tech on weekends. Told to bring back on a weekday, which was done. One week later, no calls to provide status and when I called was told no-one has touched it call back next day!! Called another dealer, picking it up and taking it to them (4 star rating on service). Would not recommend regardless! More

There is no word to describe how disaster trous this place is rude sale person, lack of morality, and laier i am not only not going to this place evere i am not going to buy Kia because of bad and bitte place is rude sale person, lack of morality, and laier i am not only not going to this place evere i am not going to buy Kia because of bad and bitter memory they creat for me and my wife, if you want respect and professional services never go to this place. They have nothing close to it specialy selas person named Micheal bold and of line person. Delar look good but inside its empty of respect to client. More

I found a Kia Sportage Hybrid for my wife. I called to check and make sure that they have the car and it wasn't in "transit," the word they use to say we might get one soon. The guy confirmed I called to check and make sure that they have the car and it wasn't in "transit," the word they use to say we might get one soon. The guy confirmed they had that particular one in stock and I asked for his price, he said we are $5000 over MSRP. I asked him why were they selling the vehicle for more than the MSRP. He hung up. It's one thing to try and jack up the price because your business fails to produce enough vehicles but it's another thing to try and rip off the customer and then just be rude. I guess that's why they are car salesmen. The good news is we found a Kia Sportage Hybrid closer to home with no scam markup. No idea who the employee was. More

This is dealership is no better than the unethical ones you would find near LAX. I emailed and spoke with Anthony the internet sales manager about a certified preowned Kia Soul I saw on their site. I wante you would find near LAX. I emailed and spoke with Anthony the internet sales manager about a certified preowned Kia Soul I saw on their site. I wanted the car. Spoke to Anthony, I filled out the credit app and was approved (he ran my credit which was 811 FICO), I have my own financing at a better rate than what the dealership can offer. He asked for a $500 deposit to hold the car and take it off the market, as the vehicle would not be ready until the following day because it needed shock/strut service. I gave him the deposit. That evening, I received an email saying, "As it turns out the Soul was sold to another customer and we refunded your deposit of $500." xxx?! That is the entire point of a deposit was to ensure this didn't happen! No explanation, apology, or restitution. So now I don't have the car BUT since they needlessly ran my credit, my score has gone down 10 points for no reason, so I'm the one who suffers to get another car. This is unacceptable and would expect more from any legitimate dealership. More

Beware Kia of Irvine! I wish I had read this before we drove over an hour to buy a used car from them. It seems many other people have been baited and switched with their I wish I had read this before we drove over an hour to buy a used car from them. It seems many other people have been baited and switched with their shady sales practice of posting an online price of a car and then being strong-armed into purchasing a TheftPatrol Service for 1495.00 and a service plan of 1,795.00. Both of these services are optional and they will not take them off the purchase price of the car. Then you have to go through more paperwork to cancel after the fact. (If they actually send the paperwork.) So, if you buy a car from them. Look at the online price and add about 3,200.00 more. The fiance guy has horrible! Do not buy a car from them! More

Annie was great as is the car. The others involved are not ethical. They are somewhat dishonest and I say beware. I was initially charged for an additional 9 addons. One of them ( The others involved are not ethical. They are somewhat dishonest and I say beware. I was initially charged for an additional 9 addons. One of them (are car locator service for $1500), I was told was required if I wanted to purchase the car. I requested refunds for the other 8. They actually refunded 6 but told me I had already used the other 2. One was winshield (glass protection) and the other was paint protection (ceramic coating). The GM, Danielle Ortega said that they cannot refund the 2 items because I used them. This is an outright lie!. Danielle is not to be trusted, she knows they weren't used.. The owner Kevin Hardin is Danielle's boss, he can make this right, but I was told he isn't in that often and all contacts have to go through Danielle. I am going to put this review on yelp too. After reading many of the reviews they don't seem to care too much. Go someplace else! More

Road tested a Kia Carnival with Paul in early December 2021. We were supposed to get a $25 Amazon Gift Card in the mail as per their promotion. When I asked Paul about that, he said to text him the code 2021. We were supposed to get a $25 Amazon Gift Card in the mail as per their promotion. When I asked Paul about that, he said to text him the code, which id on 12/04/2021. Never got the card. After talking to him several times, I spote to one of the sales managers. He said he would put me back into the system??? 05/16/2021 and still no response. Called and talket to one of the GM - Mike Khartabil. He said the card would be coming from corporate. They know nothing about it. They say it is a dealer's promotion. STILL NO CARD!!! This my friends can now be put in the scam column!😥 P.S. Bought a 2019 Kia from Kia of Cerritos with 10K miles on it. More