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Kia of Irvine

Irvine, CA

3.9
380 Reviews

45 Oldfield

Irvine, CA

92618

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Showing 380 reviews

January 05, 2025

Service was great. Ricardo was polite, helpful, and communicated status of my service and it was completed in the estimated time they gave me. The other staff was polit More

by Isela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo, service dept
Jan 06, 2025 -

Kia of Irvine responded

Isela, we're delighted to hear that Ricardo and the team at Kia of Irvine provided you with a great service experience. Thank you for sharing your positive feedback!

December 29, 2024

It’s always a pleasant experience when I visit this dealership. The Service Advisor, Andrew is very knowledgeable, professional, and friendly. More

by tilfordclan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Ferran
Dec 31, 2024 -

Kia of Irvine responded

We're delighted to hear that Andrew and the team at Kia of Irvine consistently provide you with a pleasant experience. Thank you for your kind words, and we look forward to serving you again!

December 28, 2024

Anna was great! Really streamlined the process and is very knowledgeable. Answered our questions no xx. Definitely will recommend her to family and friends. More

by adj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Fahim, Annie Cuevas
Dec 30, 2024 -

Kia of Irvine responded

We're delighted to hear that Anna made your experience smooth and informative at Kia of Irvine! Thank you for recommending her, and we appreciate your support.

December 20, 2024

I'm satisfied with their service and communication. It's reasonable costs for repairing a part. More

by seungkichoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
Dec 23, 2024 -

Kia of Irvine responded

Thank you for leaving Kia of Irvine a five-star review. We are glad our communication was on point and that you are happy with the cost.

December 19, 2024

I was very pleased with the service; Amanda was friendly and quick, explaining the complete service done to my car. More

by monacm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Khartibal
Dec 19, 2024 -

Kia of Irvine responded

We're delighted to hear that Amanda provided you with friendly and efficient service at Kia of Irvine. Thank you for sharing your experience, and we're glad everything was explained thoroughly!

December 18, 2024

Since I bought my used kia in 2022 I've been driving it an average of 150 miles a day running my business and service is critical on this vehicle. Wait time can be a bit longer than expected sometimes but More

by mlo_russo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny and Brian
Dec 19, 2024 -

Kia of Irvine responded

Thank you for sharing your experience with Kia of Irvine! We're glad to hear that Dany and Brian have been providing excellent service, even if the wait times can be a bit longer. We appreciate your loyalty and look forward to assisting you with future vehicles!

December 17, 2024

Overall, great experience and vehicle was repaired in a timely manner. If there was anything to complain about, I would’ve liked a little better communication with updates. Not necessarily phone calls, but More

by pbrain9999
Recommend Dealer
Yes
Employees Worked With
Andrew
Dec 17, 2024 -

Kia of Irvine responded

Thank you for sharing your feedback! We're glad to hear that the repair process went smoothly and we appreciate your suggestion regarding communication. We'll certainly take it into consideration for future improvements at Kia of Irvine. Safe travels ahead!

December 12, 2024

Knowledgeable quick to fix any problems Love the washing cars again and doing shuttles it’s very clean and they leave my car clean More

by druroach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Dec 12, 2024 -

Kia of Irvine responded

We're delighted to hear that you appreciated the service and cleanliness at Kia of Irvine! Our team is always ready to address any issues quickly, and we're glad you enjoyed our car wash and shuttle services. Thanks for sharing your experience with us!

December 09, 2024

I purchased a car here recently and I would not come back here or recommend buying a car from here again. First off, the sales person, Nadine, that helped me was either not knowledgeable or did not care to e More

by msmalley03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nadine El Mekkaoui
Dec 13, 2024 -

Kia of Irvine responded

Michael my name is Dennis Weaver and I am the General Manager here at Kia of Irvine. I am truly sorry to hear about your experience and understand your frustration. It is concerning to hear that you feel your interactions with our team, including Nadine and the finance department, were not up to our usual standards. We take issues such as forged signatures and customer dissatisfaction very seriously, and we sincerely apologize for any inconvenience this caused. I would appreciate the opportunity to address this matter directly and investigate the situation further. I left you a voicemail yesterday and still have not heard back from you. Please contact me at (626)949-1716 or via email at dweaver@kiaofirvine.com so I can ensure we fully resolve this issue and improve our services moving forward. I value your feedback and hope to have the opportunity to make things right. Sincerely, Dennis Weaver General Manager

December 05, 2024

Just want to thank Andrew for the service that I had done with you walking me through step-by-step. I really appreciate your time.Thank you very much More

by Terry peacock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in the service department
Dec 05, 2024 -

Kia of Irvine responded

Terry, we're delighted to hear that Andrew provided you with excellent service at Kia of Irvine. Thank you for taking the time to share your experience!

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