Kia of Irvine

Alot of attitude a little bit of information speaking to David from internet sales on phone right now I really hope they record their lines because he is the Ruuuuudddddesssssttttt salesperson I speaking to David from internet sales on phone right now I really hope they record their lines because he is the Ruuuuudddddesssssttttt salesperson I have ever spoken with. I simply asked for a vehicle and instead of an answer I got a bunch of attitude. It sure is nice to have a family member that works with consumer affairs shes gonna love this. And just in case the phone lines are recorded and someone from that dealership cares enough to read this the call was 3/29/18 7:41 pm More

Poor customer service I called in and spoke with Sammy Sheikh in finance about a car deal my son-in-law was turned down for and when my he asked for his down payment and 2 I called in and spoke with Sammy Sheikh in finance about a car deal my son-in-law was turned down for and when my he asked for his down payment and 2 cars back, Sammy refused to do so. Sammy picked up my call and when I introduced myself and what I was calling for, he immediately said he had to take another call and put me on eternal hold. How is that for service? There are far too many Kia dealership to expect service like this. My s-I-law has been there the last 2 days trying to get his trade-ins and down payment back but told he has to wait until the GM comes back to work, when is that. I will never purchase a vehicle from Kia of Irvine based on the way they treat people and I recommend you should go to another Kia dealer if you don't want this service. Christopher Heinz More

Professional and informative. We appreciated the helpful. informative manner of our salesman Lee Martinez. He was very knowledgeable of Kia and we are very pleased with the staff a We appreciated the helpful. informative manner of our salesman Lee Martinez. He was very knowledgeable of Kia and we are very pleased with the staff at Irvine Kia. More

Excellent Service David was very helpful. He worked hard to find us the right preowned car. He made himself available for us. Worked around are schedule which was diffi David was very helpful. He worked hard to find us the right preowned car. He made himself available for us. Worked around are schedule which was difficult. Friendly accurate. Listing to what we need for are budget. Very satisfied with David would highly recomend him and defitily would buy another car from him. Good job David. Tony in finance was also very informative and helpfu More

Excellent experience buying my first car The whole staff was very professional. Buying my first car was a very good experience at Kia of Irvine. I got a great deal. Thank you for making the w The whole staff was very professional. Buying my first car was a very good experience at Kia of Irvine. I got a great deal. Thank you for making the whole process so easy More

Helpful and relaxing My experience at this dealership was particularly a great one. My first time buying a car and everyone there was extremely attentive and patient. Davi My experience at this dealership was particularly a great one. My first time buying a car and everyone there was extremely attentive and patient. David Martinez was very helpful and made me feel comfortable purchasing a car. More

"Shady service department" Do not come here for any service or repair because they will try to pull a fast one on you if you know nothing or little about cars. I came here for a Do not come here for any service or repair because they will try to pull a fast one on you if you know nothing or little about cars. I came here for a simple oil change and tire rotation but all I left with was a $100 oil change. They never rotated my tires and I even tried to show the service advisor "Julio" that the front tires were clearly bald and the back tires were fairly new but he still insisted that they were rotated. I double checked the lug nuts when I got home and noticed that the Plasti dip that were on the lug nuts did not have a single scratch on them indicating that they were never taken off in order to do the rotation. Upon calling them back and pointing out what they did or didn't do, they profusely apologized and offered to give me a $25 refund. This was my first time back here since buying my car a year ago and I will never come back. Even with an appointment I still had to wait 2 hours and all they did was change the oil. I even noticed they snuck in $16 for oil engine treatment and $16 for fuel treatment without bothering to ask me if I wanted to add those to my car. So buyer beware and check to make sure that they actually did the work you used your hard earned money to pay for otherwise they will rip you off and you won't even know it. The worst part was, I took off a half day off work just to come on a weekday and drove 35 miles to get my car serviced and all they had to offer was my measly $25 back for doing a xxxx poor job which took over 2 hrs. Shame on you KIa of Irvine and shame on the service advisor Julio for not stepping up to make sure the job was done properly without the sneaky additional charges. I think one star is way too generous for this place. More

Friendly sales team in and out in less than three hours The sales staff at Kia of irvine were courteous and professional. I got a great deal and the whole process took less than three hours. There was n The sales staff at Kia of irvine were courteous and professional. I got a great deal and the whole process took less than three hours. There was no haggling, they said what they could do and what they could not and did it .I am very satisfied . Thanks for turning what is usually a grievous experience into a pleasurable one. Randy Noe More

See a great price? Better check availability for "just sold" My son and I visited this dealer yesterday (28 Nov) all the way from San Diego county because of the large price differences they were quoting. We me My son and I visited this dealer yesterday (28 Nov) all the way from San Diego county because of the large price differences they were quoting. We met with Sameer and soon found out this was a classic case of "too good to be true". The Kia Optima's that we had seen on TrueCar.com were "just sold" and of course they tried their best to get us into another vehicle for $2000-$3000 more. When we talked to Eric, it was all TrueCar.com's fault because they "didn't update their website". So, let me get this straight - TrueCar.com - a nationwide website is responsible for updating the hundreds of thousands of dealerships (not to mention cars!) when they sell cars...and in no way is it the responsibility of the individual dealership to ensure their own inventory is correct. Rrrriiiigghhhtt.... In addition, Eric also said that "his" site for the dealership was updated every 24 hours. Seriously? Every 24 hours? Since it's probably only a couple key strokes to delete a car off of the website, why 24 hours? How many other people are driving there for the "good deals" that are "just sold" when they arrive - unless this is all part of the game... BTW, I asked to speak to the Internet Sales Manager and had Matt tell me he was a "manager" so I asked for his business card and was "manager" on there anywhere? Did the Internet manager ever come out? You probably know the answer to these by now. Today, (29 Nov) my son sees the exact same make, model, color of Optima he was searching for yesterday - with less mileage - for $1000 less than the one which had 8K MORE mileage they were trying to sell us on Kia of Irvine's own website!!! No call, no text, no nothing. He texts the dealership and of course it's there on the lot. Just out of curiosity I ask him to text them back and see if it's in negotiation so we don't drive up again for nothing. The response - "it's sold". Of course it is. And I'm sure that in the last 20 hours since we left that someone turned in a car with under 20K miles, they went through their 167 point inspection to make it a "certified" car, took pictures and uploaded it to the website!!! STAY AWAY FROM THIS DEALER! These "salesmen" have taken customer service and salesmanship to a new low. I wouldn't give them my money if they were the only Kia dealership in CA! Too bad there isn't an option for ZERO stars. Kia national should be ashamed. More

THEY ADD UNDISCLOSED CHARGES TO THE SALES CONTRACT! LOOK OUT DON'T BUY FROM THEM THEY ARE DISHONEST AND GREEDY! If you dare, read over EVERY line in the sales contract for undisclosed sneaky charges!!! We w DON'T BUY FROM THEM THEY ARE DISHONEST AND GREEDY! If you dare, read over EVERY line in the sales contract for undisclosed sneaky charges!!! We went to see a Kia Sorento we saw online. Everything was fine we were greeted by Victor, he was patient and pleasant. We decided to purchase the car and sat with the finance man Gary. He talked us into buying and most expensive extended warranty service contract and GAP insurance. We were given one quote for both not knowing they were two different products. He also said he only sold the platinum package nothing else. Truth is he only wants to sell the most expensive one. We felt our options were limited. All in all we decided to purchase what he offered. As papers were being signed we were told very little about what we were signing. It was late it was after closing hours and we were told sign here, here, here, here...etc. We left the dealership with a higher payment than we intended but felt we had a great car with great coverage. We got home and began looking over the sales contract and discovered charges that we weren't aware of. We saw a charge of $895 for optional anti theft device and a charge of $80 document processing fee. We called the next morning to discuss this and complain that we never agreed to this anit-theft device nor did we EVER hear anyone say "eight-hundred ninety five dollars" nor point it out on a document. We obviously didn't look over every detailed charge and just focused on the monthly payment, which we expected to include items we discussed such as, price of the car, interest rate, down payment, optional insurance fees, but never did we expect for them to add an undisclosed charge. We spoke to Gary and all he could say was you signed the contract and we don't redo contracts. He didn't want to hear that we caught what he did and how it's not fair and we were scammed. We also decided to cancel the service contract and GAP insurance which according to the contract we are entitled to cancel by submitting a written notice to the dealer. We decided to go to the dealership and submit our cancellation notices in person and get this $895 undisclosed fee canceled. We were greeted by Victor again who over the phone said that extra fee would be taken care of. When we sat with Gary before we submitted our cancellation notices we were greeted with condescending sarcasm and arrogance. He was clearly upset we wanted to cancel the warranty and insurance. When we talked about the refund for the anti-theft device charge he said they can't do anything. He said it comes with car and therefore we had to pay for it if we wanted the car. He didn't want to hear our argument about how the cost of the car should cover everything on the car already and how shady it is to add a charge he clearly knows was undisclosed. Tired of his unprofessional, rude, disrespectful, sarcastic, and insulting comebacks we left to speak to someone else. At this point I was upset because Victor made us believe things would be taken care of he even suggested we take the car back just in case they have to remove the alarm. We then spoke to Eric who explained to us as a sales man they don't mention the fee to customers it's the finance departments business, that's deceiving customers by omission. He also told us they put those alarms on most of their cars and I see it as a way to make sneaky money. They have the lowest prices but scam their customers with hidden charges to make up for it. If the sales man fails to mention this charge don't expect the finance man to mention it. They sit at their desk hoping you sign the contract without looking over the OPTIONAL charges. Looks like the only way to avoid this is catching it before you sign and from what i was told they will look for another car with out an alarm or ask you to come back the next day to pick up the car because they will need to remove it. FEELING EXTREMELY DECEIVED...YOU CANNOT TRUST THEM! All in all, I blame Victor although he was very pleasant and personable, He failed to tell us about this well known practice at this dealership! More