Kia of Irvine

Quite an experience! The staff was very friendly and helpful. They did their best to meet all of my needs and answered all my questions. They were not pushy and seemed to The staff was very friendly and helpful. They did their best to meet all of my needs and answered all my questions. They were not pushy and seemed to genuinely care about me feeling comfortable and confident in my new car. Big thanks to Annie, who made things happen and was such a pleasure to work with. More

Farah This guy's a good guy he came out met me in my car told me functions features of everything test drive Goodguys Kia of Irvine rocks This guy's a good guy he came out met me in my car told me functions features of everything test drive Goodguys Kia of Irvine rocks More

Painless car purchase Farhad went out of his way to make sure I was taken care of. He even picked me up and made the whole process painless. Farhad went out of his way to make sure I was taken care of. He even picked me up and made the whole process painless. More

Wonderful People Farhad was wonderful and he made the process so easy! I highly recommend going to Kia Irvine for your next car. The employees are so kind and helpfu Farhad was wonderful and he made the process so easy! I highly recommend going to Kia Irvine for your next car. The employees are so kind and helpful. More

Great Experience Overall great experience, Freddy was incredibly helpful with locating the car that I wanted and helping me get the deal I was looking for, overall gre Overall great experience, Freddy was incredibly helpful with locating the car that I wanted and helping me get the deal I was looking for, overall great experience. More

Great service, fast, friendly, efficient Farhadvwas was great. I am so happy To get my new car, I'm coming back for a Stinger soon. Merry Christmas and happy new year Farhadvwas was great. I am so happy To get my new car, I'm coming back for a Stinger soon. Merry Christmas and happy new year More

The Mousa Experience Mousa's patience and assistance in every aspect of the sales cycle was so comforting and with no pressure. He never overpromised anything. His estim Mousa's patience and assistance in every aspect of the sales cycle was so comforting and with no pressure. He never overpromised anything. His estimates and answers to all questions, were very reasonable and on par with reality when he went to confirm them. This is because of his professional experience and great attitude. Mousa also went out of his way to work with my schedule and requests. If you are buying at KIA, PLEASE ask for him! More

Great experience! As a first car buyer I was really nervous after getting so much rejection and bad sales people from other dealers. Annie here in Irvine turned my expe As a first car buyer I was really nervous after getting so much rejection and bad sales people from other dealers. Annie here in Irvine turned my experience all around! She made me feel like getting my car was a possibility and made it happen! I really appreciate how much she helped me over the phone the day before I came in and then she helped me to understand everything I was receiving and paying for. She’ll make you feel at home, she is the best! More

Great Experience Great experience - made it painless and probably the quickest time I’ve ever spent getting a new car. No high pressure up sell of warranty or accessor Great experience - made it painless and probably the quickest time I’ve ever spent getting a new car. No high pressure up sell of warranty or accessories. Knowledgeable about the car but not afraid to say she didn’t know something but would find out and get answers. 2 Thumbs up! More

AVOID THIS DEALERSHIP AT ALL COSTS If I could give 0 stars I would. Never in all the years of purchasing cars and dealing with car salesman has my family EVER been treated with so much If I could give 0 stars I would. Never in all the years of purchasing cars and dealing with car salesman has my family EVER been treated with so much disrespect. We were being helped by Abby and the minute she realized we weren't here to play the numbers game, she become extremely rude, condescending and sassy. We were already quoted a price of leasing a new car but they came back higher than what we original asked for. She said, "Well do you want to leave?" When we asked for managers, no one bothered to come to us. After coming to a bitter conclusion of the number we were passed off to finance. Once passed off to finance, Sammy Sheikh basically spat in our faces. Not only did we have to wait 2 hours for finance, when we asked if we could go with someone else he told us, "I'm going to take my time. Please, don't wait outside my office. It won't help." This was the first interaction we had with him. At this point, we were so shocked by this type of customer service that we wanted to take our trade in back and leave the dealership immediately. Whatever we could do to get out of this place. Once Sammy was available he angrily let us in his office and said, "It's a busy weekend, there's a lot of customers. I need you to be patient." We were being extremely kind and said that we understood but that we were just excited to purchase a car. Sammy showed no interest in our enthusiasm and started shoving papers in our faces with no explanation of what we were signing. When we asked what we were signing he said, "You can always ask me," to which we responded, "I think that's your job." We started to sign papers and realized that we hadn't seen a full contract yet. We asked if there was a way to see the contract and Sammy responded with, "That's not how we do business here. We do the contract last. Let me do my job. That's not my protocol, that's your protocol. Don't try to show me your muscles." We stayed extremely quiet and polite the whole time because we didn't want to anger Sammy any more and just wanted to purchase a new car. His hands were shaking and it was frightening because we were afraid that he was going to lose his temper. We were also looking to purchase Extended Warranty and Sammy never discussed any of the optional benefits that we could add on. Finally, after all the paperwork was signed we were led to the car and handed a key without any explanation of how to operate the car, what the features are and any additional information. We immediately flagged that a second key and owners manual was missing. After confronting Abby about the missing key she responded with, "Ya about that. I can't find it." Later, as we were about to drive off Abby flagged us down because they had INCORRECTLY asked us to sign paperwork for the wrong car. At this point, we had to wait another 30 minutes for Sammy to wrap up with another customer before helping us fix their mistake. He scurried us off and asked us to sign outside of his office, standing, with Abby who has NO EXPERIENCE dealing with lease contracts (which she also voiced to us). This was the first time I purchased a car on my own and wanted to cry after dealign with such horrible people. We were extremely frustrated, disrespected and humiliated. For anyone reading this review, please do yourselves a favor DO NOT waste your time or money on this dealership. They are manipulative, slimy and disrespectful. More