Kia of Irvine

Great experience! As a first car buyer I was really nervous after getting so much rejection and bad sales people from other dealers. Annie here in Irvine turned my expe As a first car buyer I was really nervous after getting so much rejection and bad sales people from other dealers. Annie here in Irvine turned my experience all around! She made me feel like getting my car was a possibility and made it happen! I really appreciate how much she helped me over the phone the day before I came in and then she helped me to understand everything I was receiving and paying for. She’ll make you feel at home, she is the best! More

Great Experience Great experience - made it painless and probably the quickest time I’ve ever spent getting a new car. No high pressure up sell of warranty or accessor Great experience - made it painless and probably the quickest time I’ve ever spent getting a new car. No high pressure up sell of warranty or accessories. Knowledgeable about the car but not afraid to say she didn’t know something but would find out and get answers. 2 Thumbs up! More

AVOID THIS DEALERSHIP AT ALL COSTS If I could give 0 stars I would. Never in all the years of purchasing cars and dealing with car salesman has my family EVER been treated with so much If I could give 0 stars I would. Never in all the years of purchasing cars and dealing with car salesman has my family EVER been treated with so much disrespect. We were being helped by Abby and the minute she realized we weren't here to play the numbers game, she become extremely rude, condescending and sassy. We were already quoted a price of leasing a new car but they came back higher than what we original asked for. She said, "Well do you want to leave?" When we asked for managers, no one bothered to come to us. After coming to a bitter conclusion of the number we were passed off to finance. Once passed off to finance, Sammy Sheikh basically spat in our faces. Not only did we have to wait 2 hours for finance, when we asked if we could go with someone else he told us, "I'm going to take my time. Please, don't wait outside my office. It won't help." This was the first interaction we had with him. At this point, we were so shocked by this type of customer service that we wanted to take our trade in back and leave the dealership immediately. Whatever we could do to get out of this place. Once Sammy was available he angrily let us in his office and said, "It's a busy weekend, there's a lot of customers. I need you to be patient." We were being extremely kind and said that we understood but that we were just excited to purchase a car. Sammy showed no interest in our enthusiasm and started shoving papers in our faces with no explanation of what we were signing. When we asked what we were signing he said, "You can always ask me," to which we responded, "I think that's your job." We started to sign papers and realized that we hadn't seen a full contract yet. We asked if there was a way to see the contract and Sammy responded with, "That's not how we do business here. We do the contract last. Let me do my job. That's not my protocol, that's your protocol. Don't try to show me your muscles." We stayed extremely quiet and polite the whole time because we didn't want to anger Sammy any more and just wanted to purchase a new car. His hands were shaking and it was frightening because we were afraid that he was going to lose his temper. We were also looking to purchase Extended Warranty and Sammy never discussed any of the optional benefits that we could add on. Finally, after all the paperwork was signed we were led to the car and handed a key without any explanation of how to operate the car, what the features are and any additional information. We immediately flagged that a second key and owners manual was missing. After confronting Abby about the missing key she responded with, "Ya about that. I can't find it." Later, as we were about to drive off Abby flagged us down because they had INCORRECTLY asked us to sign paperwork for the wrong car. At this point, we had to wait another 30 minutes for Sammy to wrap up with another customer before helping us fix their mistake. He scurried us off and asked us to sign outside of his office, standing, with Abby who has NO EXPERIENCE dealing with lease contracts (which she also voiced to us). This was the first time I purchased a car on my own and wanted to cry after dealign with such horrible people. We were extremely frustrated, disrespected and humiliated. For anyone reading this review, please do yourselves a favor DO NOT waste your time or money on this dealership. They are manipulative, slimy and disrespectful. More

Alot of attitude a little bit of information speaking to David from internet sales on phone right now I really hope they record their lines because he is the Ruuuuudddddesssssttttt salesperson I speaking to David from internet sales on phone right now I really hope they record their lines because he is the Ruuuuudddddesssssttttt salesperson I have ever spoken with. I simply asked for a vehicle and instead of an answer I got a bunch of attitude. It sure is nice to have a family member that works with consumer affairs shes gonna love this. And just in case the phone lines are recorded and someone from that dealership cares enough to read this the call was 3/29/18 7:41 pm More

Poor customer service I called in and spoke with Sammy Sheikh in finance about a car deal my son-in-law was turned down for and when my he asked for his down payment and 2 I called in and spoke with Sammy Sheikh in finance about a car deal my son-in-law was turned down for and when my he asked for his down payment and 2 cars back, Sammy refused to do so. Sammy picked up my call and when I introduced myself and what I was calling for, he immediately said he had to take another call and put me on eternal hold. How is that for service? There are far too many Kia dealership to expect service like this. My s-I-law has been there the last 2 days trying to get his trade-ins and down payment back but told he has to wait until the GM comes back to work, when is that. I will never purchase a vehicle from Kia of Irvine based on the way they treat people and I recommend you should go to another Kia dealer if you don't want this service. Christopher Heinz More

Professional and informative. We appreciated the helpful. informative manner of our salesman Lee Martinez. He was very knowledgeable of Kia and we are very pleased with the staff a We appreciated the helpful. informative manner of our salesman Lee Martinez. He was very knowledgeable of Kia and we are very pleased with the staff at Irvine Kia. More

Excellent Service David was very helpful. He worked hard to find us the right preowned car. He made himself available for us. Worked around are schedule which was diffi David was very helpful. He worked hard to find us the right preowned car. He made himself available for us. Worked around are schedule which was difficult. Friendly accurate. Listing to what we need for are budget. Very satisfied with David would highly recomend him and defitily would buy another car from him. Good job David. Tony in finance was also very informative and helpfu More

Excellent experience buying my first car The whole staff was very professional. Buying my first car was a very good experience at Kia of Irvine. I got a great deal. Thank you for making the w The whole staff was very professional. Buying my first car was a very good experience at Kia of Irvine. I got a great deal. Thank you for making the whole process so easy More

Helpful and relaxing My experience at this dealership was particularly a great one. My first time buying a car and everyone there was extremely attentive and patient. Davi My experience at this dealership was particularly a great one. My first time buying a car and everyone there was extremely attentive and patient. David Martinez was very helpful and made me feel comfortable purchasing a car. More

"Shady service department" Do not come here for any service or repair because they will try to pull a fast one on you if you know nothing or little about cars. I came here for a Do not come here for any service or repair because they will try to pull a fast one on you if you know nothing or little about cars. I came here for a simple oil change and tire rotation but all I left with was a $100 oil change. They never rotated my tires and I even tried to show the service advisor "Julio" that the front tires were clearly bald and the back tires were fairly new but he still insisted that they were rotated. I double checked the lug nuts when I got home and noticed that the Plasti dip that were on the lug nuts did not have a single scratch on them indicating that they were never taken off in order to do the rotation. Upon calling them back and pointing out what they did or didn't do, they profusely apologized and offered to give me a $25 refund. This was my first time back here since buying my car a year ago and I will never come back. Even with an appointment I still had to wait 2 hours and all they did was change the oil. I even noticed they snuck in $16 for oil engine treatment and $16 for fuel treatment without bothering to ask me if I wanted to add those to my car. So buyer beware and check to make sure that they actually did the work you used your hard earned money to pay for otherwise they will rip you off and you won't even know it. The worst part was, I took off a half day off work just to come on a weekday and drove 35 miles to get my car serviced and all they had to offer was my measly $25 back for doing a xxxx poor job which took over 2 hrs. Shame on you KIa of Irvine and shame on the service advisor Julio for not stepping up to make sure the job was done properly without the sneaky additional charges. I think one star is way too generous for this place. More