Kia of Irvine

This is dealership is no better than the unethical ones you would find near LAX. I emailed and spoke with Anthony the internet sales manager about a certified preowned Kia Soul I saw on their site. I wante you would find near LAX. I emailed and spoke with Anthony the internet sales manager about a certified preowned Kia Soul I saw on their site. I wanted the car. Spoke to Anthony, I filled out the credit app and was approved (he ran my credit which was 811 FICO), I have my own financing at a better rate than what the dealership can offer. He asked for a $500 deposit to hold the car and take it off the market, as the vehicle would not be ready until the following day because it needed shock/strut service. I gave him the deposit. That evening, I received an email saying, "As it turns out the Soul was sold to another customer and we refunded your deposit of $500." xxx?! That is the entire point of a deposit was to ensure this didn't happen! No explanation, apology, or restitution. So now I don't have the car BUT since they needlessly ran my credit, my score has gone down 10 points for no reason, so I'm the one who suffers to get another car. This is unacceptable and would expect more from any legitimate dealership. More

Beware Kia of Irvine! I wish I had read this before we drove over an hour to buy a used car from them. It seems many other people have been baited and switched with their I wish I had read this before we drove over an hour to buy a used car from them. It seems many other people have been baited and switched with their shady sales practice of posting an online price of a car and then being strong-armed into purchasing a TheftPatrol Service for 1495.00 and a service plan of 1,795.00. Both of these services are optional and they will not take them off the purchase price of the car. Then you have to go through more paperwork to cancel after the fact. (If they actually send the paperwork.) So, if you buy a car from them. Look at the online price and add about 3,200.00 more. The fiance guy has horrible! Do not buy a car from them! More

Annie was great as is the car. The others involved are not ethical. They are somewhat dishonest and I say beware. I was initially charged for an additional 9 addons. One of them ( The others involved are not ethical. They are somewhat dishonest and I say beware. I was initially charged for an additional 9 addons. One of them (are car locator service for $1500), I was told was required if I wanted to purchase the car. I requested refunds for the other 8. They actually refunded 6 but told me I had already used the other 2. One was winshield (glass protection) and the other was paint protection (ceramic coating). The GM, Danielle Ortega said that they cannot refund the 2 items because I used them. This is an outright lie!. Danielle is not to be trusted, she knows they weren't used.. The owner Kevin Hardin is Danielle's boss, he can make this right, but I was told he isn't in that often and all contacts have to go through Danielle. I am going to put this review on yelp too. After reading many of the reviews they don't seem to care too much. Go someplace else! More

Road tested a Kia Carnival with Paul in early December 2021. We were supposed to get a $25 Amazon Gift Card in the mail as per their promotion. When I asked Paul about that, he said to text him the code 2021. We were supposed to get a $25 Amazon Gift Card in the mail as per their promotion. When I asked Paul about that, he said to text him the code, which id on 12/04/2021. Never got the card. After talking to him several times, I spote to one of the sales managers. He said he would put me back into the system??? 05/16/2021 and still no response. Called and talket to one of the GM - Mike Khartabil. He said the card would be coming from corporate. They know nothing about it. They say it is a dealer's promotion. STILL NO CARD!!! This my friends can now be put in the scam column!😥 P.S. Bought a 2019 Kia from Kia of Cerritos with 10K miles on it. More

Shame on Kia Irvine for ripping off customers. We will all remember you in the years to come when we need another car and will purchase said vehicle from another manufacturer that didn’t price go We will all remember you in the years to come when we need another car and will purchase said vehicle from another manufacturer that didn’t price gouge the consumer. It’s too bad your greed has blurred your vision. More

BEWARE! ! I had my 2019 KIA forte towed to the service department on May 31st 2022. Two weeks later they finally gave me a diagnosis of my vehicle needed a w ! I had my 2019 KIA forte towed to the service department on May 31st 2022. Two weeks later they finally gave me a diagnosis of my vehicle needed a whole new motor. Fast forward to June 28th 2022 I got a call saying my car was finally completed of all repairs needed. I got to pick up my car and go to drive away when I realize my front windshield is cracked half way across the windshield. Now the service department is saying there was a small crack in the windshield when it was dropped off and from being in the sun the crack grew. The picture clearly shows a water spot, not a crack!! I can't believe I'm being told this and it's their story they're running with. Even if there was a small crack and they know the sun makes it bigger xxx wouldn't they inform me about this? Instead I'm told by the manager that "KIA uses cheap glass and it happens all the time." Again, them knowing this and not taking the proper precautions for my vehicle in their care I'm basically being told "too bad." I have had nothing but horrible experiences with KIA, last year in August 2021 my transmission went out and now only 9 months later my engine has gone out and needed to be replaced. To top everything off the service department cracks my windshield and doesn't take responsibility and blames KIA for using cheap glass. The manger himself told me KIA vehicles "are ok vehicles for what you pay for them." I clearly understand that now. I'm greatly disappointed in the service overall due to the fact I took care of the loner vehicle like I would my own while they repaired my motor. Unfortunately have to get lawyers involved because I am done with all these problems KIA has given me!!! Below are photos of before and after of my vehicle. Again take your vehicle to them at your own risk. Only reason I didn't name drop the employees names is I don't want to be the reason of anyone being fired. More

DON'T BUY FROM THIS DEALERSHIP ! My son and I came to buy their Kia Niro advertised online for a good price. We did our homework and showed up to today ready to buy. ( he leaves for My son and I came to buy their Kia Niro advertised online for a good price. We did our homework and showed up to today ready to buy. ( he leaves for school tomorrow) When I confirmed the price with the salesman and said we're ready to buy, he said "you have to buy the security system too and it's $1,500". Having bought a couple of cars in my day, I politely said I don't want the "security system" and I'm ready to buy the car, with cash. The salesman pulled the "let me talk to my manager" bit and came back with "you have to buy the security system or it's no deal" We left their lot and took our business to an honest dealer (Kia Garden Grove) Moral of the story: if a dealership is willing to force you into this kind of unconscionable contract, how many other ways are they trying to cheat you ? How many ways are they gouging you that you don't know about ? Car deals are one of the most expensive purchases you will make, and contracts like this should only be entered into with a business you can trust. Advertising a car for a teaser price in order to try to hook you at closing with a bogus security system fee screams dishonesty and deceit. DON'T TRUST IRVINE KIA More

Worst dealership. Take your business elsewhere. Do NOT WORK WITH A PERSON NAMED SAMMY. Check Yelp reviews on this guy. Management will try to pay you off to remove rev Take your business elsewhere. Do NOT WORK WITH A PERSON NAMED SAMMY. Check Yelp reviews on this guy. Management will try to pay you off to remove reviews More

Mike is amazing. His customer service is like no other. He is personally invested in your complete satisfaction even after you’ve purchased your car. Anything I ever need for my Stinger Mike will help me He is personally invested in your complete satisfaction even after you’ve purchased your car. Anything I ever need for my Stinger Mike will help me get it. Always available by phone. Truly a pleasure to work with More

Don't return calls, can't diagnose. Second time in still not fixed. First time in for over a month, check engine light came on after getting a new engine, within on mile. A week later leaking coolant. They' not fixed. First time in for over a month, check engine light came on after getting a new engine, within on mile. A week later leaking coolant. They've had it three days and still haven't diagnosed it. Won't return call and basically they don't care at all. More