Kia of Irvine

Do not use their service department! I must be the most unlucky person when it comes to buying vehicles, my Kia Sorento PHEV XS-Prestige was great until it hit about 20k miles, then it “ I must be the most unlucky person when it comes to buying vehicles, my Kia Sorento PHEV XS-Prestige was great until it hit about 20k miles, then it “blew up” in the garage with my husband, my toddler and myself all in the vehicle and got it all on video from inside and outside the vehicle. Took it straight to Kia of Irvine and had to have the transmission, transfer assay and valve cover replaced, of course it took multiple visits because after one thing was replaced it was leaking oil and had a horrible smell from the AC. They would return my car looking worse than I brought it in with oil on the seats and trim. Low and behold I didn’t realize that was the beginning of my problems….that was back in Feb/March 2023 and took months just to get the mechanical issues fixed, sometimes I had a rental, sometimes I didn’t. Now, September 2023 and my car still stinks…the AC smells disgusting if you run it the day before and the car just smells disgusting from whatever smell is coming from the AC. After bringing it in so many times they have ghosted me at this dealership and I haven’t received a call back. I have given up and don’t even drive it anymore, it just smells so disgusting. More

If there is a zero star, I would plugged that in. Considering that he had a valid point the manner in which he spoked was rude and inappropriate. You are running a big dealership not a run of the mil Considering that he had a valid point the manner in which he spoked was rude and inappropriate. You are running a big dealership not a run of the mill kind of dealership. Andrew has no business being a service advisor. And you some others with similar attitudes. Train your customer advisor to be customer oriented or fire them. There will be a lot of men and women that can do a better job. More

Horrible costumer service. I had a appointment at 9am my husband brought the car at 8am I call at 9.50am to ask a what time the car will be ready they say in 30 min I got a ube I had a appointment at 9am my husband brought the car at 8am I call at 9.50am to ask a what time the car will be ready they say in 30 min I got a uber from work I arrived at 10.38 and Jim Olson said the car is not ready. I complained because I need to go back to work and he yelled at me saying it was a mistake when the person on the phone said the car was going to be ready in 30 min now I'm going to be late at work is been 30 min and the car still jot ready. I'm been coming to this Dealership for years. I never had a bad experience until I meet JIM OlSON. Who don't care about costumers, when we make a appointments and tell us the car is ready and you come and car is not the least they can do is treat you right not the way this guy Jim Olson did so sad More

I called to make an appointment guy the answered my call was in a bad mood because I could not explain what was wrong with my car correctly And told me inspection was $45. I arrive at my service appointment was in a bad mood because I could not explain what was wrong with my car correctly And told me inspection was $45. I arrive at my service appointment and gets told no appointment was made. ((Big line of cars on a Saturday.) Then guy tells me that the service inspection/diagnostic people work only mon-Friday but if wanted to get check in it will probably done till Monday! Called to talk to supervisor and was told he would give a call back he said was currently busy. Never got a call back! More

Perhaps the worst customer service I've ever seen (in any industry). Getting a callback is nearly impossible. Stay away. If there is an excuse, they'll find it. There is many other Kia options in the are industry). Getting a callback is nearly impossible. Stay away. If there is an excuse, they'll find it. There is many other Kia options in the area. More

Service department review I am incredibly disappointed in the service department. In February 2023, my vehicle (that we bought new in October of 2021) at 20k miles and a year and a half old decided to "ma in the service department. In February 2023, my vehicle (that we bought new in October of 2021) at 20k miles and a year and a half old decided to "malfunction" in our garage as we were backing out. It started a spinning noise and then a loud jolt. Thankfully my husband had his foot on the break or else the vehicle would have launched. The service light turned on and we took it directly to the dealership. Turns out what the transmission, transfer assay, and valve cover had to be replaced. This is after multiple times of taking it back as oil was leaking a horrible smell from the AC. Those were repaired but still the horrible smell from the AC persists. Many times I have taken it to the dealership and everyone has smelled it, even the foreman, but then they have the vehicle sit a few days/week and the smell goes away, so they give it back to me (with black marks all over my beige interior on 3 of the 5 times), stating they cannot find anything. Then I drive it a few days and the horrible smell comes back. This has gone on at least 5 times and no one cares to fix it because after sitting a few days at the dealership the smell goes away. I am so upset that no one cares or is doing anything to fix this. I've been outright lied to by the dealership and they just blame someone else. No one is helping. I feel at a loss of what to do. This was supposed to be our family vehicle but had turned into a nightmare. Here is a video of the incident in our garage: https://youtu.be/0zR3sJ6v1A8 https://youtu.be/farLnkDU0Us More

Can't beat the service you will get from Mike Khartibal. My wife and I just recently bought a Telluride from him at Kia of Irvine. He was very informative about what options were available at each trim leve My wife and I just recently bought a Telluride from him at Kia of Irvine. He was very informative about what options were available at each trim level and helped us find the exact car we were looking for, with no pressure. He was very kind and patient. He even let us in the back lot to look at all the color options and trim levels that were not on display in front. We visited several dealerships and returned to work with Mike, as he was the most honest and helpful sales rep we found. When we decided to go with the Prestige X-Pro, Mike held it for us when we had to leave town, plus he ensured that we got a really good deal. If you are in the market for a Kia, I highly suggest you visit Mike in Irvine. More

Purchased my Kia from this dealer 5 months ago and developed an electrical problem. New service advisor scheduled appointment two weeks out with first available being a Saturday. Asked if an electrica developed an electrical problem. New service advisor scheduled appointment two weeks out with first available being a Saturday. Asked if an electrical tech would be working, SA didn't know. Drove in, no electrical tech on weekends. Told to bring back on a weekday, which was done. One week later, no calls to provide status and when I called was told no-one has touched it call back next day!! Called another dealer, picking it up and taking it to them (4 star rating on service). Would not recommend regardless! More

There is no word to describe how disaster trous this place is rude sale person, lack of morality, and laier i am not only not going to this place evere i am not going to buy Kia because of bad and bitte place is rude sale person, lack of morality, and laier i am not only not going to this place evere i am not going to buy Kia because of bad and bitter memory they creat for me and my wife, if you want respect and professional services never go to this place. They have nothing close to it specialy selas person named Micheal bold and of line person. Delar look good but inside its empty of respect to client. More

I found a Kia Sportage Hybrid for my wife. I called to check and make sure that they have the car and it wasn't in "transit," the word they use to say we might get one soon. The guy confirmed I called to check and make sure that they have the car and it wasn't in "transit," the word they use to say we might get one soon. The guy confirmed they had that particular one in stock and I asked for his price, he said we are $5000 over MSRP. I asked him why were they selling the vehicle for more than the MSRP. He hung up. It's one thing to try and jack up the price because your business fails to produce enough vehicles but it's another thing to try and rip off the customer and then just be rude. I guess that's why they are car salesmen. The good news is we found a Kia Sportage Hybrid closer to home with no scam markup. No idea who the employee was. More