Kia of Irvine | Page 11

I would totally refer this. They did a great job accommodating me with information regarding the car and really took my budget and preferences into consideration as they were looking for the right c accommodating me with information regarding the car and really took my budget and preferences into consideration as they were looking for the right car. Overall great customer service and great people. More

Annie was very helpful and courteous. She definitely had my interest in mind doing her best to meet my needs. I would highly recommend her. Thank you, Annie. my interest in mind doing her best to meet my needs. I would highly recommend her. Thank you, Annie. More

Annie was the most upfront and honest car salesmen I’ve ever dealt with. She is the reason I purchased my brand new Telluride from her and from KIA. Annie was there to assist me throughout the whole proces ever dealt with. She is the reason I purchased my brand new Telluride from her and from KIA. Annie was there to assist me throughout the whole process. Thank you Annie for making this process as easy as possible. More

Bait and Switched Had emailed and spoken extensively about a deal for an EX model, but when I came in for signing it was changed to an LX. I didn't think this stuff sti Had emailed and spoken extensively about a deal for an EX model, but when I came in for signing it was changed to an LX. I didn't think this stuff still happens, but unfortunately it does. More

The Sales Rep who helped me, Annie Cuevas, is very friendly and honest and got me a great deal on a 2020 Kia Forte GT. They also have great inventory and the showroom is nice and clean. friendly and honest and got me a great deal on a 2020 Kia Forte GT. They also have great inventory and the showroom is nice and clean. More

We were pleased with Kia of Irvine. Their service and selection is outstanding! We went with a lease again, but plan on purchasing the next time. Thank you to all who made our experience, smooth & simple selection is outstanding! We went with a lease again, but plan on purchasing the next time. Thank you to all who made our experience, smooth & simple. More

Kia of Irvine is one of the worst dealerships I've ever encountered. Their salesperson, Troy, is specifically one of the worst people I've ever encountered in a business situation. STAY AWAY AT ALL COSTS; encountered. Their salesperson, Troy, is specifically one of the worst people I've ever encountered in a business situation. STAY AWAY AT ALL COSTS; GO ANYWHERE ELSE. Here is my story: I purchased a vehicle from them in December and was promised my vehicle by January 30th at the latest. I have signed paperwork with the VIN number and vehicle information. It's now January 29th and my car has been given to another dealership and is being sold to someone else. They've done literally nothing to try and get my car back. I had a signed contract, for over a month & they wouldn't have even told me that the car was going to another dealership had I not found out on my own. Here is my email to their GM which outlines what doing business with them is like: "I am attaching the back and forth between myself and your salesperson, Troy. Here are some highlights: While buying the car, I was told multiple times that the VIN already existed, the car was already built, and that it would be here no later than January 30th but could very easily come sooner than that. I was told there was a huge price increase coming in 2020 (it was less than $300), so I needed to order now. I was allowed to test drive a vehicle without having a license on my persons. I told him my license was in my car and he said it didn't matter...check the records, my license is not anywhere and was never seen or checked. I should have known then the caliber of dealership I was dealing with. Asked Troy on the 28th what color the interior was...no response ever. Texted on January 15th & was told I would receivea response immediately, but was not texted back until 24 hours later. At that time I was told it would be in no later than Monday (January 20th). Asked for clarification if that was correct...was never respond to. I was texted January 18th by the guy who sold me my car and asked if I wanted to come in and make a deal. Clearly he has no idea who I am; complete ineptitude. When I said 'I already bought a car, what possible deal could I make?' he ignored me. When I then asked if my car was still coming Monday he again said yes this upcoming Monday (January 20th..again) Texted him on January 27th and asked for an update, he said he would contact me the next day (off work that day). I was never contacted and had to reach out again. I was given no information, expressed how unhappy I was and was told I would be contacted by a manager. Never contacted by a manager, never given an update, and hours later I was texted that all orders have been delayed. 1/28 - I then went on a forum to talk to a different dealer to find out what was actually happening to my car. I found out it was being shipped to Temecula and called in immediately. I was told by Kirk Preiss he would call me no later than noon the next day because the system was down. By one o'clock thennext day he still had not called and I had to call him. He then basically told me 'oh well the car is gone,' and said at one point 'it is just a car.' The only reason this was even brought to my attention is because I found the information from another dealer! I asked Troy for information the same night an hour before contacting another dealer and was given no info. He either knew the car was being shipped somewhere else and did not tell me...or never checked! I can't say for certain which one is more absurd." They have the same car coming in March & I'm almost positive they were just going to drag me along and switch VIN numbers and hope I didn't notice. I would have been paying car payments on a vehicle I didn't even own. I would have had to redo all my paperwork, pull my credit, everything all over again. Ask yourself this: if a signed contract doesn't mean anything to them, why would you ever trust them? I'm in the process of trying to get a refund. I've talked to 3 other dealers who all agree this is the worst dealer experience they've ever heard of. Their only offer so far is to try and ship a different vehicle in 3 weeks and give me a fleet car in the meantime. My car, that I bought is gone. More

Impressive EV! We were very impressed with the Niro EV. Sameer was very professional. Will definitely recommend my friends and family to Kia of Irvine. We love We were very impressed with the Niro EV. Sameer was very professional. Will definitely recommend my friends and family to Kia of Irvine. We love the car! More

I bought a Kia Soul I had a great experience buying a new Kia Soul. The whole experience from test drive to financing was smooth and pleasant. I would recommend this deal I had a great experience buying a new Kia Soul. The whole experience from test drive to financing was smooth and pleasant. I would recommend this dealership to my friends and family. I’m so happy with my new car!! Thank you to Michael Awada, our salesman, for the great experience buying from Kia of Irvine. More