Kia of Irvine

This place is a complete joke. What a waist of time, I was having them check the work I paid $300 plus for that didn't help. My temperature gauge wasn't working correctly, they literally tried to say I ha was having them check the work I paid $300 plus for that didn't help. My temperature gauge wasn't working correctly, they literally tried to say I had it on Celsius instead of Fahrenheit, even thought the guy who checking me in looked at it himself. I have a picture showing it was 31 Celsius, when it was 98 degrees out. They never did my oil change and never called me to tell me they didn't do anything to my car. I called at 5 pm and found out. More

Took my 2012 Kia Soul in for a computer recall fix. The next day we were driving at about 50 mph and noticed the car was vibrating to the point I thought I might have a flat tire. I checked the tires to f next day we were driving at about 50 mph and noticed the car was vibrating to the point I thought I might have a flat tire. I checked the tires to find I had two mismatched tires on the front of the vehicle. I have never put mismatched tires on my car. It is hard to believe they would swap a tire out but I don't know what else to think. The only other possibility is someone swapped a tire in my carport on the very night Kia of Irvine worked on my car. Quite a coincidence. Anyway, my front tires were well worn and I intend to replace them tomorrow but I just wouldn't take my car back to this dealership. More

We had a wonderful experience working with Mike. Very honest and upfront. Definitely operates with integrity. Plus, he has a great personality and made the process enjoyable. He worked to help us find th honest and upfront. Definitely operates with integrity. Plus, he has a great personality and made the process enjoyable. He worked to help us find the exact car we wanted (even with limited supplies during Covid microchip shortage). truly a joy to work with and I would not hesitate for a moment to recommend him to family and friends. More

This place is terrible. I dropped my car off for service, and was told it would take 2-2.5 hours. I returned 3 hours later, only to find they hadn't even started on my car. They don't know how to respect a p and was told it would take 2-2.5 hours. I returned 3 hours later, only to find they hadn't even started on my car. They don't know how to respect a person's time. I live in LA and had to take time off work to drive down & wait. I didn't realize I needed to block out a whole day for a simple oil change. Really disappointed and after leasing 2 cars froM this location, and driving a Kia for 7 years now, I'm definitely taking my business elsewhere. More

I bought a new K5 in September 2020 and got the extended warranty, maintenance, etc. Changed my mind and asked to have the warranty and maintenance removed and credited to my account. After several months warranty, maintenance, etc. Changed my mind and asked to have the warranty and maintenance removed and credited to my account. After several months I learned that they did refund the warranty but put the incorrect account number on the check so it was not credited, After 3 calls, KIAMF is working on a correction now but not sure how long it will take. Every time I ask about getting the maintenance refunded (Their coupons only work for their dealership which I wasn't told and I live in San Diego County) I have heard nothing. Now 9 months later I still have not heard if they are planning to finally refund it. My emails are seldom returned. More

Dishonest, no follow through on promises and Due Bill's. Customer service says we will call you back and they never do. The dont care, beware!! Customer service says we will call you back and they never do. The dont care, beware!! More

Promised vehicle would take 1 hour, 2 1/2 hours later we were still waiting. However the service was done wrong and we had to come back. After waiting 2 months for the appointment, I thought it would have b were still waiting. However the service was done wrong and we had to come back. After waiting 2 months for the appointment, I thought it would have been done right. More

Purchased a car from Rabi (pronounced Robbie) in Nov 2019. He made my wife and I feel comfortable and helped to negotiate a deal that met our financial needs. He made us feel like we were in the driver 2019. He made my wife and I feel comfortable and helped to negotiate a deal that met our financial needs. He made us feel like we were in the driver seat without fleecing or deception, he was very transparent and wanted us to find the vehicle that met our needs too. If a Kia is in the cards for our next vehicle, I will return to Rabi, he is an awesome salesman. More

This Kia dealer service dept. is courteous but their service rate is over twice the amount of other Kia dealers and for that reason I will not go there again. They changed 4 locks on my car and the labo service rate is over twice the amount of other Kia dealers and for that reason I will not go there again. They changed 4 locks on my car and the labor was $950.00. I called three other dealers and they quoted me $350.00 to $425.00 for the same work. More

Great dealership! Honest, informative, and extremely helpful! I recommend going to this dealership for anyone in the market! Ask for Rabi! He’s efficient and goes above and beyond! helpful! I recommend going to this dealership for anyone in the market! Ask for Rabi! He’s efficient and goes above and beyond! More