Kia of Irvine

Purchased a CPO Seltos in March 2023. I added the maintenance warranty, as well as the service warranty, both of which have been true to description. Unfortunately, I also agreed to pu I added the maintenance warranty, as well as the service warranty, both of which have been true to description. Unfortunately, I also agreed to purchase two "Optional" add-ons alongside the warranty packages, agreeing to the packages based on the specific description given at time of sale. Both were sold under false descriptions. Optional package 1: Theft Patrol, marked as a "Theft Deterrent Device" on the sale contract, and described by the sales associate as a device that included two features: (1) an "upgrade" that prevents my specific car from succumbing to the Kia Boys theft hack that was going viral last year and (2) the ability to set up a GPS monitoring tracker in the event of vehicle theft. I'm no longer local and another Kia dealership said this didn't make sense for my vehicle. Kia Customer Care confirms that my VIN is not susceptible to the "issue" described by the sales associate and they believe I'm entitled to a refund. Whether intentional or not, I was misled into paying an extra $1,495. I called the number on the brochure for Theft Patrol and spoke with "J.C.". Like Kia Customer Care, he also recommended I call the dealership to request a refund. I would not have agreed to this add-on and/or purchased the vehicle had I been told the truth. I was misled. Optional package 2: Carefree Paint Protection, described to me during the transaction as a service that can repair minor chips, dents, scratches, etc. in the exterior paint, as well as interior remediation work for things like stains, seat scratches, small wear and tear, etc. I've since called the third-party provider and they said what I was sold is not a paint and interior repair service, and instead a detailing solution meant for things like: tree sap, bird poop, UV damage, and dirt on the exterior, and stains on the carpet, interior trim, etc. They believe the package I was sold may have included some type of ceramic coating on the exterior paint. Not only was this "coating" never mentioned during the sale process (I was sold on a "service" never on a coating "product"), but I was specifically told the paint "protection" package was meant to repair small chips and dings. I wash my car regularly and would have never agreed to a $1,495 "detailing" package had it been sold truthfully. The representatives at Carefree Paint Protection said I don't have the paint restoration package I was sold on, and like J.C. from Theft Patrol, their recommendation is that I receive a refund from the dealership. Like the Optional package #1, I would not have agreed to these terms had I been told the correct information for this optional package. I have not used either product / service and both third-party companies + Kia Customer Care believe I am entitled to a refund. Kia Customer Care told me to speak with Danielle Ortega to make this right but no one is able to put me in touch with them. I've tried calling the dealership several times over the last week and I'm either told that everyone is "away from their desk right now" or I'm transferred to someone else's voicemail. I've left a few messages and have yet to hear back, so now I'm here. I hate having to leave negative reviews like this, but there's clearly no other way to get in touch with management. Disappointed. Make this right, Kia of Irvine. More

I’m not trying to be dramatic but this was the worst sales experience of my life. My husband and I are looking to lease 2 new cars and we were deciding between 3 vehicles: sportage, sportage plug in sales experience of my life. My husband and I are looking to lease 2 new cars and we were deciding between 3 vehicles: sportage, sportage plug in and sorrento. “Top salesman” William reprimanded us that we didn’t have an appointment and could only test drive 2 cars. Somehow it made more sense to him to put my husband with a separate salesman, Ronin, to drive the same car. Ronin would only allow my husband to test drive 1 car per “non appointment policy”. What?? William wouldn’t explain the differences on the trims, left me in the sweltering parking lot to print out the specs, then told me to read the difference. Sent us to the inventory lot and told us to take a picture of the vin of what we wanted to drive and he’d get the keys. You know, on the cars that we didn’t know the difference between. I complained to another sales rep at the entrance about my experience after I was once again abandoned by William, and they literally walked away from me, then pointed at me and made derogatory comments. How is this place in business? As if buying a kia is such a privilege that you can only drive 1 car without an appointment? Come on. I have heard terrible things about the service department at this dealer so I blame myself for thinking the sales department would be any different. You only get a staff this terrible if the leadership is bad. Avoid. Avoid. Avoid. More

We worked with Michael Awada and without any questions it was the best car buying experience we have ever had. We came in for a 2024 EV6 and Michael took the time to explain everything to my wife as this wi was the best car buying experience we have ever had. We came in for a 2024 EV6 and Michael took the time to explain everything to my wife as this will be her car. He really treated us like family. I have done a number of leases and purchases in the past for family members and friends, and I highly recommend this dealership and especially Michael if you are in the market for a new vehicle. More

Terrible dealer. I will never be going back to Irvine Kia. Watch out for the $1495 they add on for CA Theft recovery . They won’t remove it even if you don’t want the I will never be going back to Irvine Kia. Watch out for the $1495 they add on for CA Theft recovery . They won’t remove it even if you don’t want the service. We went to Huntington beach Kia and got a far better deal without this unwanted add on that Irvine insisted they would not remove. More

So far I have purchased two vehicles here since 2019. I love the sales staff and they're like family. Unfortunately I can't say the same for the service department. They have high turnover and every time I love the sales staff and they're like family. Unfortunately I can't say the same for the service department. They have high turnover and every time I develop a trusting business relationship with one they're gone. I called today to make an appointment for an oil change and the guy tells me on the phone we don't do that anymore you'll have to book it online. I book online and it's over one week out. I decide to also check another platform with the same booking system for their dealership and interestingly I get the next day. So I booked that one. I'm sure I'll get the same story that I have since covid and post covid that they don't do courtesy washes because they're either short-staffed or the machine is broke. So which is it going to be this time? More

Violation of California Code, Vehicle Code - VEH § 11713. 1 5/24/24 a Google internet search pulled up a new Kia KNDCR3LE9R5145100 listed for $21,700. I checked Edmunds and iseecars websites, and same pric 1 5/24/24 a Google internet search pulled up a new Kia KNDCR3LE9R5145100 listed for $21,700. I checked Edmunds and iseecars websites, and same price. Internet sales manager ANNA CUEVAS responded to my email with links and verified my findings, said they would honor their offer. I said I'd pay cash, and she made appointment for 5/25/24so the car would be ready. 5/25/24 morning I took the 60 mile uber there. 930a after a sales meeting she said she never heard back from sales manager JEFF JONES (?), and walked me to his office. He cut her off and said "not gonna happen" and proceeded to delete the car from the internet in front of me. Said "gone." I reminded him I had emails and screenshots, and was pretty sure they had a legal obligation to make good somehow. He refusedsell me this car. When I asked if you sell me any car?" (Shakes his head no) "Can you put that in writing, an email?" He writes ADVERTISING TYPO, NO SALE on a card a sails it across the table and for the next 30 min all workers would not engage me. Couldn't believe he's letting a sale (and 25k) walk out the door. Not sure if my disability or my race played a factor, but I uber 100 mi round trip, humiliation and refusing my money after a bait and switch is criminal. I emailed this, and 6 days later instead of an apology i receive a quote from them for a different car at $37k. After filing with Kia N. America, BBB and DMV yesterday, today I got an alert that the car was relisted at 31.5k--supposedly discounted 3k to sell fast. I am a 3 time Kia customer. I will share my experience and hope to warn all. More

Personable staff. Entire purchase process went smoothly. Car was readied for pickup when I arrived .Looking forward to further engagement with the dealership. Entire purchase process went smoothly. Car was readied for pickup when I arrived .Looking forward to further engagement with the dealership. More

Brad Weber the used car manager was extremely helpful and very informative. He helped find the right car for me and my family. very informative. He helped find the right car for me and my family. More

I scheduled a service appointment for a safety recall a week ago. I drove in early and waited in line as the person working the checkin was basically ignoring the very short line of cars. I waited patientl week ago. I drove in early and waited in line as the person working the checkin was basically ignoring the very short line of cars. I waited patiently for 20 minutes as this person walked nearby a half dozen times without making any effort to come to my car (and he was just goofing off much of the time). I finally walked into the service counter and was greeted by a "may I help you" from another person. I said I was here my appoint for a safety recall. He immediately said the parts did not come in today and that my appointment would not happen. I then said, it would have been nice to get a call before driving in for my 1:30 appt. He countered, we have been calling. I said that I didnt receive a call. He then said what do you want me to do about that? Seriously. If there is a problem with some of the appointments, as soon as people get in line, check with them if they are affected. Absolutely terrible attitude and service. This is my worst experience ever with a dealership service department. More