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Kia of Everett - Service Center

Everett, WA

4.7
881 Reviews
Call Service Center (425) 609-5600

881 Reviews of Kia of Everett - Service Center

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March 13, 2024

Excellent costumer service. Even I have to wait a little they were always very attentive More

by marianella.luna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Bliss
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March 12, 2024

All of the staff were friendly and helpful, They made the service visit easy on arrival and my vehicle was ready for pick-up ahead of schedule. More

by italiana.necco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Swearingen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karina Alvear
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March 12, 2024

This dealership is clean, convenient and busy! That’s a great sign for a car dealership. More

by rreiser937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Weedin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Lett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Howe, Jeff Kinney, Brett Buckingham
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March 12, 2024

Faster response and proper guidance was provided. Would have been great if we could get clear schedules and availability More

by visundar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howe
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March 11, 2024

Always great service and friendly. Nick was super helpful explaining everything to me. I was thinking on waiting there until he explained to me the service was going to e 4 hrs long. H More

by cristina.medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howe
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March 11, 2024

Nick was super helpful when I came in for service! There was great accommodation and communication. More

by Jordiegee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howe
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March 11, 2024

Excellent dealership and always a quality experience. Would definitely recommend and have never had a bad experience. More

by rossevans1088
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Besse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thida Blair
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March 08, 2024

It’s a good idea to turn to you for help with my vehicle. I still have the same issue as we speak More

by BGNABALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Weedin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pickles The Dog
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody McWilliams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Zemke
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March 08, 2024

My torque converter is going out but dealership won’t fix it under my warranty because they are not “sure”. I am a grandma who drives my 3 year grandchild around but they say it has to break down before the More

by hcrownhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Lett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Kia of Everett responded

good afternoon, i am very sorry to hear about your experience. i have had a chance to dig into this and have a few answers for you. you are correct, we do believe that the Torque converter is going out, when we had the car we were unable to duplicate the issues that you are having, this is important because the warranty company (Kia) will not cover a repair on a component or part unless it fails. We understand how important a working vehicle is and we also understand why you are frustrated, we feel the exact same way, as soon as the part fails the warranty will kick in and this will allow us to submit to Kia for reimbursement. and get your vehicle fixed by a Kia master tech in a timely manner. we are nothing without our customers and we sincerely hope that this explanation and apology helps in some way. thank you again for the opportunity and we hope to see you again very soon Erik Butler/GM Kia of Everett .

March 07, 2024

Nadia was kind and went out of her way to answer my questions or find answers. More

by melissaarias17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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