Kia of Everett - Service Center

As always, Morgan kept us informed of the time required for the service and cost. for the service and cost. More

The from guy jp I believe is his name do amazing job but the mechanic guys don't they remove the skid plastic cover from the bottom of my car and they don't put it back on that's not good a lot and but the mechanic guys don't they remove the skid plastic cover from the bottom of my car and they don't put it back on that's not good a lot and they don't now I missing that part of my car More

morgan keeten is a great guy to work with very friendly and helpful . looking forward to our next service. and helpful . looking forward to our next service. More

Nadia Roth was fine and pleasant. She did well. The lead service managers, 2 guys, were not cool with my wife. My wife left. I had to go up and deal with it, and the service manag She did well. The lead service managers, 2 guys, were not cool with my wife. My wife left. I had to go up and deal with it, and the service manager got it done relatively quickly, and I told him the story, as both my wife and I were told they were giving her a loaner car to use for 2 hours and when she got there they would not give her one. I also called and confirmed that with a woman an hour in advance of my wife showing up. It cost me 1/2 a day having to run back to your dealership as my wife left and refused to go back there. Very disappointing that some of your staff tells customers like me and my wife one thing, and then the service asst managers say something else once you get there. Left a really sour taste in our mouths this time. Disappointing as every other experience up there has been fine. I really don't understand how both my wife and myself can be told one thing on the phone, and then when you get there, it completely changes. FYI More

Erik and nick took care of my vehicle needs efficiently and had me in a nice loaner for the duration of the service, even with a slight hiccup during the service they just rolled with the punches and got w and had me in a nice loaner for the duration of the service, even with a slight hiccup during the service they just rolled with the punches and got whatever parts needed to get the job done! I will continue to keep coming to this location specifically to get my vehicle serviced! Honest and best in class customer service!!!! More

Very professional dealer. Service was performed on time and was less expensive than original quote. Service was performed on time and was less expensive than original quote. More

Completed service on time and provided every detail of service performed. I am Satisfied. Thank you. service performed. I am Satisfied. Thank you. More

Morgan’s excellent customer service from start to finish was impressive. He was friendly and welcoming, and explained everything about the service process very clearly. was impressive. He was friendly and welcoming, and explained everything about the service process very clearly. More

Great great great great great great great great great great great great great great great great great great great great great great great More

I was worked a 90 minute wait and everything was completed in under an hour with no surprises. completed in under an hour with no surprises. More