Kia of Everett - Service Center

Morgan keeten was my service rep. He was not welcoming or friendly compared to my first time in for service and had JP as my rep. Morgan didn’t smile, didn’t offer any additional info He was not welcoming or friendly compared to my first time in for service and had JP as my rep. Morgan didn’t smile, didn’t offer any additional information, gave attitude. I understand maybe the policy at Kia of everett is tell every customer who asks for a rental, there is no rental available even though there is one available. However he didn’t wait to hear my situation out where I had called in advance and a manager approved me for a rental since my car was just in for service for 3 weeks for an engine issue and this second time I’m coming in was immediately the next day after I picked up my car and the same engine light came back on. What if I had another 3 weeks with no car? When I did receive the rental car from Morgan he added a comment about wanting the rental car back since the dealership needs it. I didn’t feel like that was necessary to make me feel bad about taking a rental car. Everyone else is very friendly and not condescending. More

The dealership at Everett mallway Always get the job done . Keep to their word. Get job done on time done . Keep to their word. Get job done on time More

Steve was great! My car feels and looks fabulous. Thank you so much for the great service. My car feels and looks fabulous. Thank you so much for the great service. More

I value highly how well I was treated by everyone in the Service Center. Steve listened carefully to my concerns, responded knowledgeably, and kept me well informed through diagnosis and servicing of my ve Service Center. Steve listened carefully to my concerns, responded knowledgeably, and kept me well informed through diagnosis and servicing of my vehicle. More

Great service. I was in and out so fast. Thank you Morgan for taking care of my car! I was in and out so fast. Thank you Morgan for taking care of my car! More

Awesome service department. Great communication. Fast and reliable. The whole team from sales to service dept are amazing! Great communication. Fast and reliable. The whole team from sales to service dept are amazing! More

Absolutely love the dealership and staff! Great service and atmosphere! I always feel great walking in there knowing they take care of their customers! Thank you Kia Great service and atmosphere! I always feel great walking in there knowing they take care of their customers! Thank you Kia More

I was overcharged. I was told I would get a free tire rotation and car wash, and had a coupon for 89.95. The free tire rotation was not honored, the car was not washed, I was told I would get a free tire rotation and car wash, and had a coupon for 89.95. The free tire rotation was not honored, the car was not washed, and the coupon was not applied properly. I called to get it sorted and received no response. More

Thank you Eric and JP for working with me and getting me a new transmission under warranty. I also appreciated how much they both kept me up to date on the status on my car. I got my car back sooner than la a new transmission under warranty. I also appreciated how much they both kept me up to date on the status on my car. I got my car back sooner than later, I really was grateful for all their hard work and professionalism. More

No complaints at all -- good service, easy, very satisfied with the over all experience. Thank you! satisfied with the over all experience. Thank you! More