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Kia of Everett

Everett, WA

4.8
1,319 Reviews
Why Buy From Kia of Everett? Car Shopping Made Easy We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Exceptional Customer Service We are committed to providing amazing customer experiences. We Keep You Going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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229 SW Everett Mall Way

Everett, WA

98204

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Showing 1,319 reviews

March 08, 2024

It’s a good idea to turn to you for help with my vehicle. I still have the same issue as we speak More

by BGNABALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Zemke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Weedin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pickles The Dog
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody McWilliams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2024

My torque converter is going out but dealership won’t fix it under my warranty because they are not “sure”. I am a grandma who drives my 3 year grandchild around but they say it has to break down before the More

by hcrownhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Lett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Kia of Everett responded

good afternoon, i am very sorry to hear about your experience. i have had a chance to dig into this and have a few answers for you. you are correct, we do believe that the Torque converter is going out, when we had the car we were unable to duplicate the issues that you are having, this is important because the warranty company (Kia) will not cover a repair on a component or part unless it fails. We understand how important a working vehicle is and we also understand why you are frustrated, we feel the exact same way, as soon as the part fails the warranty will kick in and this will allow us to submit to Kia for reimbursement. and get your vehicle fixed by a Kia master tech in a timely manner. we are nothing without our customers and we sincerely hope that this explanation and apology helps in some way. thank you again for the opportunity and we hope to see you again very soon Erik Butler/GM Kia of Everett .

March 07, 2024

Nadia was kind and went out of her way to answer my questions or find answers. More

by melissaarias17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2024

Top notch service! ! The associates make it clear that they are happy to help. Also that you’re not a burden when you ask questions. Thank you More

by shaddye23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Weedin
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2024

Very kind, warm and welcoming! Answered all questions and provided great service! Included a car wash and vacuum! More

by kristinjackson1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2024

Overall fine experience. It did grate on me though that your employees are so adamant about filling out the review - and went as far as highlighting the answers I should give More

by katherinemfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2024

Thanks for your help during our visit and for taking in all the notes I had to give. More

by blancaherrera0817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Weedin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Lett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Buckingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2024

JP was very professional and courteous. Service was completed ahead of schedule. I appreciated that very much.. More

by eigerwife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP
March 05, 2024

Walked in today to look at the Kia telluride today with no appointment, we have previously looked at the telluride multiple times at several different dealerships and left empty handed after not getting th More

by Sowards5857
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Bomer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Shaw-Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pickles The Dog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Schermer
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2024

After buying GMCs and Hyundais, this KIA service department is the best I have ever experienced. The personnel and timeliness of getting the job completed are amazing. Morgan is a fabulous service r More

by Africaseptember43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
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