Kia of Everett

Our concern had to be escalated from the Service Advisor (Lizzie Hendricks) to her Manager. Erik Lett, hung up the phone on us while we were still talking to him JUST because we didn't understand his point (Lizzie Hendricks) to her Manager. Erik Lett, hung up the phone on us while we were still talking to him JUST because we didn't understand his point of view. This was the VERY FIRST TIME we receive that kind of customer service from a Manager. If the Manager, who is supposed to be the person in charge to deescalate a situation, reacts that way, that makes me think the staff don’t really care about their customers. This was extremely disappointing. More

Helpful and efficient in every way. Elisa was patient, and answered any questions we had. Elisa was patient, and answered any questions we had. More

Great customer service. Izzy helped us and we were not pressured at all during the shopping process. The signing process was easy and appreciated the professionalism of ever Izzy helped us and we were not pressured at all during the shopping process. The signing process was easy and appreciated the professionalism of everyone involved. Highly recommend shopping here. More

Looking forward to seeing the new load on the road! Thanks Doug. I hope your stock continues to rise. Thanks Doug. I hope your stock continues to rise. More

Among all the dealers we talked to only Kia of Everett was actually interested in selling a new car to us. They promised to find a car of our choice of model and color while every other dealer had the “ta was actually interested in selling a new car to us. They promised to find a car of our choice of model and color while every other dealer had the “take it or leave it” attitude. Like every other dealer they tried to push a few extra options early on which I refused. Plain and simple. They matched the price I was looking for. The car arrived on time and Doug explained all the details thoroughly. We made it clear we had 2 hours to finish buying the car and that’s exactly what we got. Doug and the person in finance had prepared everything so we didn’t waste time. Overall I wanted a car and they made sure I got it. What more can I ask for! I noticed Hyundai and Kia dealers both tend to not care if you buy a car or not. So you need to go with exactly what you need and you will immediately understand why this dealership turned out better for us compared to the rest. One of the other Kia dealership let me test drive 3 cars and at the end he doesn’t even ask for my contact information. I literally got him to write it down and never heard from him ever. More

Sales man name as Jake is so kind and care customer well. I like this place... I like this place... More

Liked the sales rep. No pressure to buy. Will definitely buy a vehicle from here again. No pressure to buy. Will definitely buy a vehicle from here again. More

Best service ever! !!! Highly recommend it. You should bring your car here and experience their service. !!! Highly recommend it. You should bring your car here and experience their service. More

All staff are professionally very good. Customer service is excellent. They clarified all our queries very good manners. Customer service is excellent. They clarified all our queries very good manners. More

Very nice and easy to work with. No pressure sales people that are willing to work with you. Best experience buying a new car I have had No pressure sales people that are willing to work with you. Best experience buying a new car I have had More