Kia of East Hartford

Great experience at Kia of East Hartford. Juwan is a great sales rep and made our cur buying experience very simple and easy. great sales rep and made our cur buying experience very simple and easy. More

I would never recommend this dealership for either a car used, new or to have work done. The service department is absolutely horrible, the guy who's in charge mostly is rude, unprofessional and doesn't eve used, new or to have work done. The service department is absolutely horrible, the guy who's in charge mostly is rude, unprofessional and doesn't even look at you when you walk in. When you call for setting up service and you tell what's wrong he makes light of the problem and tells you that it could be anything or nothing wrong at all. I have dealt with them several times and most recent when they sold me a car that ended up with a blown engine in a few months. They are money hungry and could care less about you as a customer. Let's say all dealerships are, well let's hope most of them treat you with respect. Not this one. More

I’m treating like a valued customer , although.. it took awhile. I’ve had many unforeseen service repairs and then continued with using their service to stay consistent with knowledgeable Kia Service provid awhile. I’ve had many unforeseen service repairs and then continued with using their service to stay consistent with knowledgeable Kia Service providers. They take good care of me. I greatly appreciate it. More

I bought my used Kia Soul from this dealership at the end of June, and it has honestly just been a terrible experience from beginning to end. In retrospect, there were enough red flags in the beginning that of June, and it has honestly just been a terrible experience from beginning to end. In retrospect, there were enough red flags in the beginning that maybe it's my fault for proceeding to still buy a car from here, but with the used car market being so competitive, I was willing to overlook things I shouldn't. tl;dr Was charged for a service that I didn't want and was never performed; staff is clueless and/or rude; and the car required $8k worth of repairs after less than a month of use (note: I paid $10k, so cost of repairs almost exceeds the car). The first mechanic I brought it to said, and I quote, "I can't believe you bought this piece of xxxx from a dealership." Here's a more detailed breakdown of my experience in chronological order: Part I: Unfamiliarity with their own product, with potentially some light sexism :) When I was inspecting the Kia Soul, I found a tool in the back that was unfamiliar to me. I asked what it was, and I was told it was used to change the tire. Spoiler alert: it was not for changing tires. Source: I know how to change a tire. Another man then came over to inform me that it was used to change the tire, but not to worry about it, "since I would never change my own tire." I respond that I have indeed changed my own tire, and that item most certainly was not used. A *third* person then came over to (correctly) explain me that it was a towing attachment for the car and is a standard part that comes with Kia Souls. Yet 2/3 people I spoke to seemed to inexplicably believe it was used for tires and spoke down to me when I tried to push for a correct answer. Part II: "We already performed this service that you did not approve or want, so you have to pay for it. Just kidding, we actually didn't perform this service, but you already paid for it, so you have to bring the car in on another day for us to work on it." Exactly what it says. When reading through the final paperwork before signing, I noticed I was charged for VIN etching. I was never spoken to about VIN etching, and did not want it. When I informed the finance department member of this, he essentially said "too bad." I decided it wasn't worth walking out over a few hundred dollars, so I still signed. When I went out to see my new car, surprise, surprise. There was no VIN etching. When I asked for my money back, he refused, told me it wasn't possible, and said I would have to bring the car back on a different day to receive the etching that I did not want. After some pushing, the excuse then became "Well, we would have to redo the paperwork and I have another customer." When I said I would wait, *then* my sales person came out and said I didn't actually have to redo the paperwork and they would reimburse me by mailing a check. I didn't receive the check until a month later. Part III: The Breakdown A month after buying the car, it broke down in the middle of a freeway (thank god it wasn't busy and I had just enough momentum to get myself to the shoulder). I had to be towed 180mi to my destination of Rochester, NY. Once there, the first mechanic who saw it said that he couldn't believe that an official dealership would sell me this and that it was obvious that they hadn't serviced or checked it properly before pushing it out the door. And when I finally got the car to another Kia dealership in Rochester, they said the exact same thing. It ended up needing a new engine and a new catalytic converter, with the cost of repairs totaling over $8,000. Thankfully, Kia agreed to cover the bulk of the repairs. But, due to COVID-related shipping issues, among other things, the car has now been in the shop 3x longer than the amount of time I actually got to drive it. This dealership basically sold me an expensive paperweight -- and they seem to care very little about it, as I've received no support whatsoever after informing them of what happened. Honestly, it has blown my mind how unprofessional and unsupportive this dealership has been in every capacity, and I can't stress enough to anyone looking for a car, especially used: do not trust this place. The only positive thing that I can say is that Juwan (the salesman who showed me the car) was friendly and generally responsive -- up until the car broke down. More

Great service, nice people, I had a good experience Great service, nice people, I had a good experience today, nice clean waiting area especially on a rainy day Great service, nice people, I had a good experience today, nice clean waiting area especially on a rainy day More

Very good experience in the service center. Quick, pleasant,, personable, respectful, reasonay priced. I recommend pleasant,, personable, respectful, reasonay priced. I recommend More

Fantastic service! frank Mancini was friendly, knowledgeable and professional. Highly recommended dealership! Will bring my car in again knowledgeable and professional. Highly recommended dealership! Will bring my car in again More

Excellent, timely, informational, and high quality service. The report Frank Mancini is outstanding as always. service. The report Frank Mancini is outstanding as always. More

They are professional caring friendly listens to my broblem and tries to help Thanks Chuck broblem and tries to help Thanks Chuck More

Horrible Service Experience!There are no words to Horrible Service Experience! There are no words to express how much I despise this dealership and their service department and here’s why. In July Horrible Service Experience! There are no words to express how much I despise this dealership and their service department and here’s why. In July 2017, my wife purchased a “Certified” (CPO) 2014 Kia Sorento with 31K miles. The vehicle ran beautifully until July 2020 when the check engine light began to flash (OBD II Code P1326) The vehicle was towed to their facility where they determined the engine had suffered a severe failure and needed to be replaced at only 45K miles. Luckily for us, there was a recall and Kia replaced it at no charge. The car ran fine for a while, then the engine developed a strange noise, on May 13, 2021, she brought the vehicle in for an oil & filter change and asked about the noise, they diagnosed it as a bad serpentine belt but could not change it that day because they didn’t have time and then had the audacity to write “Customer declined” on their invoice. They told her to schedule another appointment to replace it and on May 26th, the vehicle went back and she was informed the serpentine tensioner also needed to be replaced for an additional $285.00 she approved the repair and came home. Less than two weeks later, the noise came back and she brought the vehicle back on June 14th. The vehicle was in the service bay for six hours and they still could not figure it out the source of the noise making her 2 1/2 hours late for work. I had to go pick her up because the SUV was going to stay there overnight, she picked it up the next day. I asked my wife to show me the invoice for the initial repair and I noticed one of the part numbers looked odd and after some research, I discovered they had installed an aftermarket tensioner instead of a factory Kia part without her consent. They charged her $180.64 for the part made by another company and $55.20 for an OEM Kia belt. The MSRP for OEM Kia parts are $159.47 for the tensioner and $40.00 for the belt which anyone can buy online for $109.08 and $27.54. Nice little profit, wouldn’t you say? They should have told her the part was aftermarket and asked if she was okay with it because I’ll bet it didn’t cost anywhere near what they charged her, not to mention the $101.25 in labor to remove one bolt that holds it which probably took them minutes to do. This vehicle has been trouble since the engine was replaced and she was not about to spend one more dime fixing it especially since none of these repairs were covered by the warranty. She got rid of the Kia with only 50K miles and got a Toyota. More