Kia of East Hartford

at first i was handled very well with regards to my purchase of 2 new kias. but seemingly after the sale of both vehicles was complete, all customer service that i had expected had been lost. my sale purchase of 2 new kias. but seemingly after the sale of both vehicles was complete, all customer service that i had expected had been lost. my salesman failed to get back to me when promised to correct issues involving the car and resulted in me calling him several times without a response. I've recently put a call in with Eddy in hopes that things will be straightened out as he assures me it will. at this time i would recommend the dealer...just not the salesman. More

I was impressed with Gengras Kia and the salesman I worked with, Fitzroy Gallimore. He knew alot about the car I wanted (Forte Koup), worked hard to find the car I wanted, and its was not the high-pre worked with, Fitzroy Gallimore. He knew alot about the car I wanted (Forte Koup), worked hard to find the car I wanted, and its was not the high-pressure environment I've come to expect from alot of dealers. Friendly and professional dealership. More

Sales staff was very friendly, No pressure to buy, very knowledgable about vehicle, good delivery experience, took time to go through all the features in the car. full tank of gas definitely was a plus!!! knowledgable about vehicle, good delivery experience, took time to go through all the features in the car. full tank of gas definitely was a plus!!! Would recommend Gengras to family and friends in the future More

My experience with this dealership was great. Once I spoke with the finance man Eddy Calderon things went smoother. Before that the person who was trying to get me financing never called me or followed spoke with the finance man Eddy Calderon things went smoother. Before that the person who was trying to get me financing never called me or followed up. She went on training and did not call me. I waited around all day Saturday for her to call with something (news) and she left me hanging. On Monday my salesman (Fitzroy) called and he had Eddy work on the financing. More

Working with Travis was very easy he answered all my questions and help find me the car that I was looking for. This dealership crew really cares about their customers and it show it through out the org questions and help find me the car that I was looking for. This dealership crew really cares about their customers and it show it through out the organization. Great place to buy you next KIA cause they really work hard to earn your business. More

Neal Phelan at Gengras Kia in East Hartford, CT was very pleasant and easy to deal with. He answered all our questions and made the whole car buying experience great, which is saying something becauase I no pleasant and easy to deal with. He answered all our questions and made the whole car buying experience great, which is saying something becauase I normally hate the car buying process. The rest of the sales people were all very helpful. The atmosphere is relaxed and pleasant and I didn't feel pushed into making a decision. More

Excellent experience - no pressure; extrememly friendly salespeople. I never once felt like I was being pressured into the purchase. The salespeople were very knowledgable about every car in the dealership salespeople. I never once felt like I was being pressured into the purchase. The salespeople were very knowledgable about every car in the dealership - they could easily compare cars and the options. Best car experience ever!!! More

The visit was very pleasant. I felt no pressure at all from the client advisor, which made my experience very comfortable. He was very knowledgeable of the vehicles shown to me and gave answers right awa from the client advisor, which made my experience very comfortable. He was very knowledgeable of the vehicles shown to me and gave answers right away when presented with doubts/questions. Jason made sure i was comfortable with the vehicle i was choosing. A very transcendent experience. More

Neal was fantastic! Very friendly and helpful and extremely professional. Above and beyond expected service. Everyone I came into contact with at this dealership was very personable, respectful and r extremely professional. Above and beyond expected service. Everyone I came into contact with at this dealership was very personable, respectful and responded quickly to my needs. I would recommend this dealership to anyone! More

I would most highly recommend this dealership; and especially ask for Travis Cousineau he is the Client Advisor that I delt with the whole time. Fitzroy Gallimore was the Client Advisor that located especially ask for Travis Cousineau he is the Client Advisor that I delt with the whole time. Fitzroy Gallimore was the Client Advisor that located my car; and he did so very quickly especially being that with the color and options I wanted was rare. I never once felt pushed into making a deal with Travis; he understood my needs and really worked hard on getting me exactly what I wanted. He got me a very good price on the car; you could tell he wasnt about making an extra buck on the car. He explained everything in detail, and made it so I was never confused. Travis Cousineau is a very hard working Client Advisor I would recommend him and Gengras Kia to any of my friends. More