Kia of East Hartford

No oil filters in stock / 2 hour wait time I purchased a used vehicle from the dealership in mid December 2015 and came for my first oil change (June 13, 2016) . I called the week prior to sch I purchased a used vehicle from the dealership in mid December 2015 and came for my first oil change (June 13, 2016) . I called the week prior to schedule the appointment and was told it would take an hour. When I scheduled the service, I asked if they could investigate a strange noise I was hearing when turned my steering wheel. They confirmed and also said they would vacuum the car. On the day of the service, I waited in the waiting area upstairs while they changed my oil. In about an hour and fifteen minutes, I went downstairs to check with the service department about my car. They said they didn't have any of the oil filters for my car in stock and had to go offsite to get them, so they hadn't even started servicing my car. After forty-five more minutes (2 hours total), I went downstairs again and told them I needed to get back to work. They had only completed the oil change at the point. They hadn't vacuumed the car or checked for the strange noise. They didn't offer to discount the cost for the inconvenience, nor did they offer any kind of discount toward my next service appointment. Pretty poor customer service all around. I've take my car elsewhere since. More

Top notch dealership Never have I been so relaxed and confident purchasing a vehicle from a dealership. Ryan P. Was the friendliest most professional salesmen I've talked Never have I been so relaxed and confident purchasing a vehicle from a dealership. Ryan P. Was the friendliest most professional salesmen I've talked to and really helped me decide on the vehicle. If I could recommend a dealership I would constantly tell everyone to go here. I will definatly be purchasing more vehicles in the future from here. More

Excellent and Professional Service Mario and Danny were VERY helpful when I bought my car two weeks ago. They worked late to get me the deal I wanted and a car that I absolutely love! T Mario and Danny were VERY helpful when I bought my car two weeks ago. They worked late to get me the deal I wanted and a car that I absolutely love! There were no games. They were both very professional and extremely friendly/funny, which I appreciated a lot. I highly recommend purchasing a car from Kia of East Hartford. They will get you the best deal possible! Thanks Danny & Mario! More

excellent customer service I stopped by to purchase a vehicle and to trade in my car and Mario listened to me and put me in a great vehicle that better fit my needs and safety I stopped by to purchase a vehicle and to trade in my car and Mario listened to me and put me in a great vehicle that better fit my needs and safety for my family. I was very pleased with my service and was treated very well by everyone!!! More

Ssatisfying experience I stopped in to buy a car with no money and I owe money on my old car not only did Mario not pressure me into buying a car he also got me approved in I stopped in to buy a car with no money and I owe money on my old car not only did Mario not pressure me into buying a car he also got me approved in the process was very fast. He did not harassed me. He listened to my situation.an helped me work around it. He did not lie to try an sell me a car, he was honest and helpfull. thanks More

Good experience Ryan was helpful in getting everything put together from the papers being signed to the insurance. The finance manager was very informative and went o Ryan was helpful in getting everything put together from the papers being signed to the insurance. The finance manager was very informative and went over each paper before we signed it. He also got us a good interest rate in our loan. Alexis called the day after we bought the car to check in and was helpful and courteous. The service department did a nice job on the Permaplate application and was finished faster than expected. Ryan and Alexis meanwhile worked on getting the drver's manual I asked for and did it with a smile. All in all, a good car buying experience. More

Mario is great to work with! He goes above and beyond to make sure each client gets the car they want at a good price. is great to work with! He goes above and beyond to make sure each client gets the car they want at a good price. More

Absolutely professional job by the staff We were on the search to trade in our Hyundai Elantra for a bigger, more comfortable sedan. Eli, the salesman at Kia of EH, convinced us to try KIA C We were on the search to trade in our Hyundai Elantra for a bigger, more comfortable sedan. Eli, the salesman at Kia of EH, convinced us to try KIA Cadenza. He demonstrated a highly professional job, explaining in details and with concrete data how Cadenza compares vs. other brands. He found a nice car at a no-hassle better price than two other dealerships we talked to. The trade-in process was quick and absolutely no-nonsense, thanks to the financial manager at KIA of EH. We are happy with our purchase. More

Mario was great and I would recommend his to all my family a Mario did a fantastic job working with me and I will recommend him to all my friends and family he is a great asset to kia Mario did a fantastic job working with me and I will recommend him to all my friends and family he is a great asset to kia More

Seamless Most productive time spent in search for a new car ever. Mario was excellent with his time management skills, he got me what I was looking for in my n Most productive time spent in search for a new car ever. Mario was excellent with his time management skills, he got me what I was looking for in my new vehicle and move on to the end result of helping me purchase the car. Great job! More