Kia of East Hartford

Nice place nice car but First of all you need to know I am an senior who doesn’t like car dealers. On top of that I am spending a lot of money for what I think is one of the First of all you need to know I am an senior who doesn’t like car dealers. On top of that I am spending a lot of money for what I think is one of the worst investment I can think of. My 23 year old car, that I was replacing, ran fine and was old enough to not depreciate or require much for property tax. Unfortunately it was rusting out and finally needed to go. That said I was not disappointed as you treated me atypical of what dealerships do. It’s a big place with lots of glass and there is an un-said but felt pressure to buy something. Kudos to you. The salesman was gracious, knowable, polite and showed us some nice cars so I give him high marks. I have one major complaint. I would liked to have known ahead of time (when we were discussing pricing with the salesman) exactly what “certification” meant and what other benefits the dealer was going to offered. Example: It wasn’t until we sat down to pay for the car that we found out about other offers that were available to us. There were 5 items (totaling $2500) as I remember. One was a paint maintenance offer for $500 plus dollars and another was a fairly inclusive offer that would warranty many of the other (outside of the power train) items in the car for $1565.00. These items would extend coverage to when the car reached 10 years and/or 100,000 miles. As you can tell I don’t like surprises and in some ways it cemented my feelings toward car dealers. I would have liked to have heard about these items earlier so that I would have had more time to decide which one if any I liked. It dawned on me that I was at a car dealer and this is just the way they do things. I thought about getting up and walking away right there. So the salesman and the gentleman who showed us how to manage/operate the car and radio/navigation system i give them 5 stars. As a dealership I give it 3 stars. More

Excellent Staff, Excellent Service The KIA Service Center of East Hartford offers excellent customer service. I have been going there for 2 years and they do an excellent job. I also ap The KIA Service Center of East Hartford offers excellent customer service. I have been going there for 2 years and they do an excellent job. I also appreciate the fact that they wash the car when all services are complete and drive the car to the front door. Thank you!! More

Good experience. Highly recommended. If you decide to stop by at Kia of East Hartford and get a new car, ask for Anthony Lafrancis. You won't be disappointed. It was a pleasure doing busi If you decide to stop by at Kia of East Hartford and get a new car, ask for Anthony Lafrancis. You won't be disappointed. It was a pleasure doing business with him. Fair and honest Gentleman who will help you to get the best possible deal in a timely manner without any troubles. Overall it was a good experience. More

Accommodating and Respectful The staff in the service department have been accommodating and respectful in each of my dealings with them over the past five years. They’ve greeted The staff in the service department have been accommodating and respectful in each of my dealings with them over the past five years. They’ve greeted me cheerfully by name over the phone and in person. They have worked with me to manage the financial end of maintaining my vehicle and tried to raise my spirits when I’ve had car trouble. I don’t typically enjoy waiting... for anything, but when I wait with the Kia of East Hartford service team, I generally leave smiling. More

Right vehicle, Right price, Right Salesman The dealership was clean and courteous, great assistance with financing and most of all, Larry is the perfect Salesman, old school is the best. The af The dealership was clean and courteous, great assistance with financing and most of all, Larry is the perfect Salesman, old school is the best. The after sale talk with the "Lets see what we can add on to this purchase" was not appreciated. I know most dealers do this now, but save it for the Millennials! More

Excellent Price and Good Service My experience with this particular dealership has been first rate, starting with a very competitive price for a relatively new pre-owned Rio and follo My experience with this particular dealership has been first rate, starting with a very competitive price for a relatively new pre-owned Rio and followed by very good service on the vehicle thereafter. The good service includes easy to schedule appointments, minimal wait time for maintenance to be completed, highly professional work, a washed car at each visit, and care to apply all available warranties and discounts. With this dealership, it is very convenient to keep my vehicle running in top shape. More

Sales and service The finance woman was not very friendly. It the sales rep was not that good I would have taken my business elsewhere. We need not like her attitude. N The finance woman was not very friendly. It the sales rep was not that good I would have taken my business elsewhere. We need not like her attitude. Not customer friendly. More

Retinue car check-up with rear door problem he great staff listened to my rear door problem They then described the procedure to inspect and review appropriate fixes. I left my car there to get he great staff listened to my rear door problem They then described the procedure to inspect and review appropriate fixes. I left my car there to get its 80K check-up and possible door repair. Courtesy car drove me home to wait for an afternoon call. They called to inform me the possible fix with time, parts and cost. With their fine professional help we arrived at a good decision. The service people were friendly, straight forward and had a sense of humor,-Thanks More

Excellent customer service Service department is very customer friendly.Jeff went over my repairs with me and assured me everything would be done on time.They also provided tran Service department is very customer friendly.Jeff went over my repairs with me and assured me everything would be done on time.They also provided transportation for me while the vehicle was being repaired which was very helpful. Easy to talk to the service personnel ,very friendly. More

Great deal,Awesome People! The sales consultant Mario Cipolla was awesome from the beginning to the end.I spoke to him from Brockton MA about a car I saw online,he made everythi The sales consultant Mario Cipolla was awesome from the beginning to the end.I spoke to him from Brockton MA about a car I saw online,he made everything easy for me. I m very satisfied and I recommend the dealers to all my friends and family. More