Kia of East Hartford

Great Experience My sales associate "Fred" was most excellent. He was very knowledgeable and was very pleasant to deal with. Jesse was very helpful and also pleasant My sales associate "Fred" was most excellent. He was very knowledgeable and was very pleasant to deal with. Jesse was very helpful and also pleasant to work with. Everything went very smoothly and we are very satisfied with our purchase. We will definitely recommend this dealership to others! More

Mode Actuator I went in to have a part replaced the "mode actuator" and the best part about it was it was covered under my warranty. I also had an oil change done I went in to have a part replaced the "mode actuator" and the best part about it was it was covered under my warranty. I also had an oil change done after receiving a flyer in the mail with a coupon attached and drove away with a clean car thanks to my complimentary car wash More

Anthony was Great! I usually do not like the car buying experience. Anthony was a pleasure to work with. Very low pressure and has a way to put you at ease. I love my ne I usually do not like the car buying experience. Anthony was a pleasure to work with. Very low pressure and has a way to put you at ease. I love my new Optima EX. Thank you Anthony! More

A pleasant visit to Kia EH Went for an oil change and checkup for our 2018 Soul. (First time to the dealership since purchase). Ment a pair of Jeffs. Nice guys. Took care of Went for an oil change and checkup for our 2018 Soul. (First time to the dealership since purchase). Ment a pair of Jeffs. Nice guys. Took care of my needs so fast i was impressed. Spoke about a Harley with motorcycle Jeff, good connection. Somewhat pleasant surroundings while waiting, but needs more improvement. I was a bit confused when I arrived for my appointment, didn't know where the service department was. Special thanks to the Jeff's and to Tom Hill. Tell Tom he worked on Tahnee's mom's car the red 2018 Soul. Thank you once more, see you after another 3000 to 5000 mi. Kenn Stephenson More

Excellent, very satisfying, no pressure Michael was able to answer all questions and had an excellent personality. They gave me an offer I couldn't refuse. I would recommend this dealershi Michael was able to answer all questions and had an excellent personality. They gave me an offer I couldn't refuse. I would recommend this dealership to anyone. More

Love the everythingabout the serice Everything was perfect, easy and quick for my oil change from the minute I walked in until I left. I couldn't have found better service anywhere. Everything was perfect, easy and quick for my oil change from the minute I walked in until I left. I couldn't have found better service anywhere. More

Excellent and efficient This had to be the easiest car purchase I have ever made and I have made quite a few. Everything was straightforward and costs were easy to understand This had to be the easiest car purchase I have ever made and I have made quite a few. Everything was straightforward and costs were easy to understand. No nonsense and a very pleasant experience. More

Great service! My sakes representative, Anthony, was really helpful and very pleasant to deal with, as was his manager, Kevin. The whole buying (leasing) experience My sakes representative, Anthony, was really helpful and very pleasant to deal with, as was his manager, Kevin. The whole buying (leasing) experience was exceptional. Jesse helped me understanding all the technological features of the new vehicle and he was super patient! Thanks so much to all! More

Oil Change Went in for an oil change, very quick service and it would have cost me more to do it myself. I’ll be going back for every oil change. Went in for an oil change, very quick service and it would have cost me more to do it myself. I’ll be going back for every oil change. More

They could care less once you sign purchase and sales The good: They had a certified preowned (CPO) that I was looking for. Apparently not many Kia dealerships in the area see the benefits of investing The good: They had a certified preowned (CPO) that I was looking for. Apparently not many Kia dealerships in the area see the benefits of investing in this. I was willing to drive almost 2 hours one way to purchase this car. The salesperson was knowledgeable and provided a great test drive. I signed the purchase and sales and that is when the good ends. The bad: 1. the P&S had errors with my name and email that weren't even close and needed to be corrected in order to complete bank loan and insurance 2. i requested the dealership fax the revised P&S to the insurance company. They did not do this. They instead called and spoke with someone to get info from the insurance so the dealership can finish the registration paperwork. 3. The worst thing of all. They called me back to the dealership to sign more paperwork. They clearly didn't value my time. This was 4 hours away from my family after work that they were aware of . The manager confirmed that this paperwork could have been filled out on the first day. I expressed my frustration with the dealership when they requested I sign a document confirming a $499 convenience fee. 4. I requested 2 things when I first purchased the car. #1. information about delivery. This didn't come until I requested the info 4 times to the sales person and manager. The info came the day before the car was to be received. Luckly I was able to find someone to delivery next day on Uship.com. #2 Pricing on rubber mats. This was also requested 4 times between the salesperson and the manager. After complaining to the manager about the waste of my time on issue #3, the manager lead me to believe that they would be able to include the mats in the purchase. Staying consistent with the rest of their service the mats never came when the car was delivered and there was never any follow up. Bottom Line: I am happy with the car and that I don't have to do any further business with them. My next purchase for a Kia CPO I will be willing to drive further to a dealership with service. I would not recommend this dealership to friends of family. More