Kia of East Hartford

I had a really bad experience with this dealership.I I had a really bad experience with this dealership. I was not treated properly as a customer by one of the sales rep Kevin, he was very rude all th I had a really bad experience with this dealership. I was not treated properly as a customer by one of the sales rep Kevin, he was very rude all throughout our conversations. I've been planning over a week sending emails and text messages to purchase a vehicle. They even sent me a purchase order on which I even got loan approved from my bank. I called in just a day before our agreed purchase date to make sure the vehicle is still available and I've been told the vehicle is not available anymore and someone had placed a deposit on it. I did agree to pay the deposit a few days ago and shared my card details but the amount was never deducted from my account. When I called and asked him about this, he responded very rudely that I've asked too many questions the other day and that made him feel that I was not interested in purchasing the vehicle and proceeded to sell it to someone else. I'm not sure about this dealership, but from my past experience as a customer I was never treated poorly for asking questions on the product I was interested in buying. I would have a given them a negative five star rating if I could. More

Avoid this dealership. They charged me more than the agreed price in fine print which I didn't notice at first until after the fact. The salesman was very pushy and the first question he asked when I sa agreed price in fine print which I didn't notice at first until after the fact. The salesman was very pushy and the first question he asked when I sat down was "so are you paying with cash?" He even tried to pull my credit before test driving the car. They took almost two weeks for me to get the car because of title issues which I guess isn't really their fault but they were in no rush since money had already been exchanged. The other issues came after I got home with the car. They put the wrong oil in for starters. Owners manual and even the oil cap clearly states 0w30, but they put in 0w20. Which is not a supported viscosity in the owners manual. I asked them to confirm when I got the car as well as called 2 or 3 more times to confirm this issue and never got a call back. They put new tires on the car which would normally be great if first they told me they were going to do so, and second they didn't put crappy generic all season tires, when it's a sports car thats supposed to have summer tires. There are also several dents and bends in the rims. One of them so bad that I actually have to send one out to be fixed. I know for a fact that since they put tires and balanced them they would have seen these dents and bends. The overall experience at the dealership was mostly pleasant, but once the deal was done it was like I didn't exist. More

I only give them one star because that's the minimum you can give. I'd give them zero stars if I could. I am in shock at how they treated my wife. She is sickly and we have three special needs children but can give. I'd give them zero stars if I could. I am in shock at how they treated my wife. She is sickly and we have three special needs children but she managed to make the trip with the gang in my absence. We were ready to purchase a specific vehicle that we confirmed was available from their website. The salesperson "Larry" absolutely refused to show my wife the vehicle she came to see. He said it was because it was not in our financial best interest because the bank would not finance it because it was an older vehicle. "It wasn't in our best interest." Of course he didn't mind showing her a vehicle that would raise our payments by over $200 and that was $10,000 more than what we wanted! I was in disbelief because I've been in sales for over 3 decades and I couldn't believe the sale manager would approve of such methods. I called later that day and spoke with him. I believe his name was Neil. He was obnoxious and rude and one I inadvertently interrupted him he lost it. He was aware of my wife's visit and supported the decision to not show her the vehicle that was in our budget that we called ahead of time and wanted to see. We were not going to waste anyone's time and were committed on buying. Nevertheless, other salespeople were just hanging around and talking to each other (even using expletives within earshot!) It would have been too much work to simply show her the vehicle she specifically said she was there to see. Awful, Awful, Awful. I don't know who owns this business but this is the epidemy of horrible service, and a culture that's destined to loose business. The brand sells well, but people will ultimately choose to take their business elsewhere if the sign in front is giving you the "finger". More

After they rotated my wife's tires (for free), we noticed after *1000* miles that they hadn't tightened the lug nuts on one of her tires. When I called to complain, the service guy named Joe said: 1) It after *1000* miles that they hadn't tightened the lug nuts on one of her tires. When I called to complain, the service guy named Joe said: 1) It's not in their records that they touched her tires (because they did it for free it wasn't logged) 2) He suggested that maybe someone tried to steal my wife's tire. This place is a JOKE! No customer service. Thankful I have found another KIA dealer in the area that I can start going to. More

Don't trust the service department, I've Hurd them and was a victim of unneeded service repair. And when confronted about, you get dismissed. was a victim of unneeded service repair. And when confronted about, you get dismissed. More

Awesome experience at Kia of East Hartford. Kevin was my salesman and he was excellent, prompt, and helpful in my purchase. He was able to get me out of my current lease six months early and into a 2021 in salesman and he was excellent, prompt, and helpful in my purchase. He was able to get me out of my current lease six months early and into a 2021 in a very hassle free manner. I also would like to bring special attention to Jose in finance for wrapping up everything in a timely manner. I look forward already to my next vehicle from you guys. More

I had a great experience at this dealership and was able to purchase exactly what we wanted for a good price. Terrice was fantastic! He listened, explained, moved the process along, and we ended up with our to purchase exactly what we wanted for a good price. Terrice was fantastic! He listened, explained, moved the process along, and we ended up with our car the same day. Really great experience. More

This was probably the best experience I have had purchasing a car. Tom was great to work with and didn't put any pressure on us. He also said he would get us the best deal which he did. Their financ purchasing a car. Tom was great to work with and didn't put any pressure on us. He also said he would get us the best deal which he did. Their finance team was great as well. Trey was very thorough and explained everything to me. They also got me a fantastic rate as well. I highly recommend them and will go there again for my next purchase. More

Just Awful Avoid this Kia dealer like COVID! Please do not buy a car from this dealership. Kevin Knapp is the most rude and unprofessional employee I have ever Avoid this Kia dealer like COVID! Please do not buy a car from this dealership. Kevin Knapp is the most rude and unprofessional employee I have ever met. I purchased a 2018 certified Kia Sportage from this dealership and had to return the next week because of a malfunction with the driver side mirror. I had the Stamford Kia dealership look at it first and they told me that the mirror was from a different car! When we came back and spoke to Kevin, the guy never looked up from his phone and just mumbled "well you bought a used car, didn't you test drive it?" The service department was more sympathetic and helped us out but Kevin was useless. More

The rude way the treat customer the same why they treat employees Rude worst management: management Jay, kevin, Danny learn to treat customer & employees get it right employees Rude worst management: management Jay, kevin, Danny learn to treat customer & employees get it right More