Kia of Dayton

Worst Service I have ever had! Had to have the car towed for steam coming through all the vents into the cabin. We were told there was nothing wrong and we could come and get it. Had to have the car towed for steam coming through all the vents into the cabin. We were told there was nothing wrong and we could come and get it. We insisted they look again. When I called the service manager Chris told me we had no warranty (we have a 100,000 mile 10 year bumper to bumper we bought with our 2014 Soul). I told him we did and he told me to prove it, After being told by Brooke (apparently an assistant in service) that it was probably smoke from another car and that I need to quit talking over her my husband got involved. When they dug deeper there were 2 issues with the vehicle and Brooke told my husband it was covered under warranty. When we got there to pick it up we were told by Chris it was not covered but he would comp us one time. More to the story but the long and the short of it is I DO NOT TRUST the service department at all and will likely drive 20 miles to another dealership. More

Kia of Dayton has an excellent, professional service center. There waiting is nice and they go over your service packet with you and walk you to your vehicle when you’re finished. center. There waiting is nice and they go over your service packet with you and walk you to your vehicle when you’re finished. More

I'm very happy with the scheduling and service for my oil change. Brooke made everything super easy and answered all of my questions, thank you! change. Brooke made everything super easy and answered all of my questions, thank you! More

Positives excellent! My salesman, Eric McDonald did a fantastic job selling me my new car. He and the entire staff of KIA went out of their way to assist. I highly recom My salesman, Eric McDonald did a fantastic job selling me my new car. He and the entire staff of KIA went out of their way to assist. I highly recommend Eric and his support staff. More

Scheduling availaibilty I was able to schedule appointments according to my schedule in advance no conflict or waiting for openings to come available Service was great had m I was able to schedule appointments according to my schedule in advance no conflict or waiting for openings to come available Service was great had me in and out in no time. More

Excelent customer service by the sales personel The sales person (Eric McDonnel) was extremely helpful in helping us select the appropriate vehicle. The dealership was well maintained in spite of a The sales person (Eric McDonnel) was extremely helpful in helping us select the appropriate vehicle. The dealership was well maintained in spite of a high volume of traffic. All personnel that were dealt with were very professional. More

Customer service was good and snacks were good. Thank you Check in guy was nice and the service was good. Waiting time was around an hour. I had an oil change and And winterize good snacks Check in guy was nice and the service was good. Waiting time was around an hour. I had an oil change and And winterize good snacks More

Had a recall from Kia The part was back ordered. I was given a rental. They are definitely top notch in customer care. When the part came n my car was fixed within reasonab The part was back ordered. I was given a rental. They are definitely top notch in customer care. When the part came n my car was fixed within reasonable time. Love this place. More

great service got me in fast Great service they got me in fast I had recall they fixed it up only took a 2 hrs to fix I'm good to go Great service they got me in fast I had recall they fixed it up only took a 2 hrs to fix I'm good to go More

Great Service. Replaced my side mirrors, changed oil and inspected car for other service. Very friendly and professional service staff. Great service detail and wou Replaced my side mirrors, changed oil and inspected car for other service. Very friendly and professional service staff. Great service detail and would highly recommend. More