Kia of Dartmouth

Worst experience around. No respect for customer making a big financial decision. Went in on a Friday, made a deal for a vehicle at $4k. System actually was giving the wrong No respect for customer making a big financial decision. Went in on a Friday, made a deal for a vehicle at $4k. System actually was giving the wrong price, price adjusted to $44k, deal signed, deposit given. Before leaving we notice a scratch on our brand new vehicle that was in the showroom. Dealer agrees to fix and it would be ready by Tuesday. We receive text messages from our sales person stating vehicle will not be ready until Thursday. Inconvenience for us. We arrive Thursday to the sales person stating that the price for the actual $46k, problematic for us because it was not the deal signed and agreed upon. Sat in the parking lot to think about the purchase again because of the two jumps in price that had happened. General manager states “I don’t want to sell you the vehicle anymore, I will return your deposit, we have been sitting on this sale for a week, vehicle was ready or you Tuesday and it’s Thursday!” Messages and phone calls with our sales person on Monday clearly says the car was not ready. We decide we will purchase the vehicle and walk to the financial office, not wanting to interact with the general manager with his disrespectful and rude attitude, but the general manager confronts my wife and says “do you know who I am? Don’t walk right by me.” We wanted this vehicle but not this experience and abuse. This will be the last time ever dealing with this dealership and we will not be recommending anyone go here if they want a easy car buying experience. **Also for another note, we saw the vehicle with 30 miles on it, in the showroom, and signing paperwork that states 30 miles on the odometer. Dealer takes the vehicle to get repaired at the body shop down the street. We take possession of the vehicle with over 60 miles on it. More

Dave was very knowledgeable about the vehicles he was selling and didn’t steer me wrong gave me the best option for my circumstances and very easy to talk with thank you David selling and didn’t steer me wrong gave me the best option for my circumstances and very easy to talk with thank you David More

Just bought a 2023 Kia sportage. If you want exceptional service you need to see Phil. If you want exceptional service you need to see Phil. More

Just bought a 2023 Kia Stinger fully loaded from David at Kia of Dartmouth! He and everyone else are absolutely great!!!! It was a painless and very easy sale and I absolutely love my new Stinger!! Kia of Dartmouth! He and everyone else are absolutely great!!!! It was a painless and very easy sale and I absolutely love my new Stinger!! More

I Recently leased a new Kia Sorento with Phil and couldn’t have asked for a better experience! Plus I love my new car! couldn’t have asked for a better experience! Plus I love my new car! More

Bought a 2020 Kia Sorento from Dave and he was excellent customer service. This is my second Kia bought from Kia of Dartmouth customer service. This is my second Kia bought from Kia of Dartmouth More

Awesome job by Sales Rep Keith Brady. He earned a customer for life. Thank you for everything He earned a customer for life. Thank you for everything More

We will NEVER buy a car from this sales team! We made an appointment to see the EV6 which they said they had in stock. We were very clear that we only wanted to see that specific model. When we g We made an appointment to see the EV6 which they said they had in stock. We were very clear that we only wanted to see that specific model. When we got there at the appointed time they did not have the car promised or anything like it. The salesmen was not apologetic or even understanding that we had just wasted an entire day planned around this appointment. Guess we’ll be buying a Hyundai Ioniq 5 instead! More

Would highly recommend! Tracy made sure I was comfortable with all aspects of the vehicle. He was friendly, asked about my family's interests, and ensured the vehicle match Tracy made sure I was comfortable with all aspects of the vehicle. He was friendly, asked about my family's interests, and ensured the vehicle matched what we needed. He worked quickly to make sure the transaction went smoothly and within the timeframe I needed. More

Service takes forever even with an appointment scheduled weeks in advance. The longest oil change I have ever experienced. It took two hours just for a simple oil change, no complications with my car or any weeks in advance. The longest oil change I have ever experienced. It took two hours just for a simple oil change, no complications with my car or anything. They say to bring your car for the dealer for service but it isn’t worth wasting your entire day when a different Kia dealership would definitely be quicker. Learned my lesson. More